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  1. #1
    New Lounger
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    Unhappy My laptop was infected with a rootkit malware virus

    I was having problems with Google redirecting. My laptop was infected with a rootkit malware virus

    "Infected MBR (Master Boot Record) detected"

    A Nortons' tech got rid of the virus and in doing so, it messed with the Windows 7 Startup.... When Windows tries to start it redirects to a black screen that says Windows Error Recovery..... I Launched Startup Repair and this is what it gave me:

    Startup Repair diagnosis and repair log
    ----------------
    Number of attempts: 5

    System Disk = \Device\Harddisk0
    Windows directory = C:\Windows
    AutoChk Run = 0
    Number of root causes = 1
    Root cause found:
    ---------------
    Unspecified changes to system configuration might have caused the problem.
    ---------------
    Session details
    ---------------
    The Nortons' tech said it was a quick & easy fix, but I don't know how to fix it??

  2. #2
    Gold Lounger
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    Quote Originally Posted by tonja1227 View Post
    I was having problems with Google redirecting. My laptop was infected with a rootkit malware virus

    "Infected MBR (Master Boot Record) detected"
    tonia,
    Hello...and welcome to the Lounge...Question: You mention Norton ... What version ...? Do you have a Norton "Boot-able Recovery Tool"? Also if you can Download and install this Free program to a Disk or Flash Drive Malwarebytes Free and run the program if you can from "Safe Mode" Regards Fred
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  3. #3
    Star Lounger catilley1092's Avatar
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    I've also noticed how Google "redirects" traffic. Haven't been infected yet, but MBAM Pro alerted me to a redirect. This was a couple of months ago.

    Since then, I've uninstalled Google from all of my computers. There are other worthy browsers.

    And, Norton is no better. If it weren't for the fact that it's bundled into computers, Norton wouldn't be a player any longer.

    Cat
    My System Specs:

    http://speccy.piriform.com/results/N...gWw3zT1A30RkV3 MSI Notebook (OEM Win 7 Pro x64)

    http://speccy.piriform.com/results/8...3hQlSkXzuDfbKb Dell XPS 8700 w/Windows 8

  4. #4
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    Quote Originally Posted by catilley1092 View Post
    I've also noticed how Google "redirects" traffic. Haven't been infected yet, but MBAM Pro alerted me to a redirect. This was a couple of months ago.

    Since then, I've uninstalled Google from all of my computers. There are other worthy browsers.

    And, Norton is no better. If it weren't for the fact that it's bundled into computers, Norton wouldn't be a player any longer.

    Cat
    Cat, just to clarify, the browser redirection that tonja reported will normally be a symptom of a rootkit infection, not the infection itself. The rootkit reported re-direct any browser.

    Tonja, not sure how far you have got with this, but I'm intrigued about how a Norton tech got access to the machine if it suffered a browser re-direction. On first reading I assumed that the tech asked you to go to a remote support site; but then I wonder how the machine managed to navigate to that site the browser was being re-directed.

  5. #5
    mart44
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    Quote Originally Posted by catilley1092 View Post
    And, Norton is no better. If it weren't for the fact that it's bundled into computers, Norton wouldn't be a player any longer.
    Lots of people use Norton out of choice. Not just because it comes bundled with new computers.

  6. #6
    Star Lounger catilley1092's Avatar
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    Quote Originally Posted by mart44 View Post
    Lots of people use Norton out of choice. Not just because it comes bundled with new computers.
    That's quite true. Many because they can get Norton for totally free, or almost, from Newegg or other sites, with either an instant promo code or mail-in-rebate (MIR). Often for 3 PC's as well.

    As far as a good rootkit detector goes, here's a good, 100% free one. No obligation to purchase anything. I run it monthly. Look below "How to disinfect a compromised system" for download link. It will be a zip file.

    http://support.kaspersky.com/faq/?qid=208283363

    Cat
    My System Specs:

    http://speccy.piriform.com/results/N...gWw3zT1A30RkV3 MSI Notebook (OEM Win 7 Pro x64)

    http://speccy.piriform.com/results/8...3hQlSkXzuDfbKb Dell XPS 8700 w/Windows 8

  7. The Following User Says Thank You to catilley1092 For This Useful Post:

    Just Plain Fred (2012-07-15)

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