I’m hoping somebody can identify the problem as something simple. Otherwise, I’ll see what happens Monday.
A friend has a Gateway box running Win 7 Home Premium 64 bit recently returned from mobo replacement under warranty. He is computer knowledge averse and sometimes does things that drive me to drink. I gave him a license to Vipre Internet Security prior to the mobo repair and that was installed.
He complained to me that his computer was “running slower” and that MS patches failed to install. Following advice on a Lounge thread, I did a win 7 repair install with my oem disk iaw http://www.sevenforums.com/tutorials...r-install.html. It seemed to work and 86 out of 88 patches installed properly but there are problems.
First, he has a rootkit called “asktofriends” that may have come in when the firewall was down or it may have been there and come through the repair-install. We’re getting professional help from Vipre on Monday for that.
Second, file management has gone walkabout. When I drill down to a jpeg image using windows explorer, all of the folders under “Our pictures” are gray and just folders. All the icons in a folder are also gray but images are available and pop up in Windows Viewer when clicked. I can open these images in paint-dot-net (they’re gray in the file-open box there, too) but Faststone file-open does not see either the folders or their images.
He complains that the image folders used to have pictures in them (as they do on my machine), that he identified folders with those images, and he wants them back.
Suggestions (and scotch) appreciated.