Trouble with Security Essentials

**COWBOYPHIL** · 2012-05-01 04:40

Recently had to redownload security essentials to my w 7 home premium all of a sudden after computer is on for about 3 minutes the security center icon appears in the tray with a red flag that informs security essentials is turned off have opened essentials and it says it is on and up to date but open security center it says everthing is off so click on the presented screen to turn on essentials and all goes to normal any ideas or cures? Thanks ahead of time.
Phil.

**CLiNT** · 2012-05-01 08:19

You may have something on your system that doesn't play well with MSE.
I'm assuming the MSE you downloaded was version 4.0, yes.

**ldb** · 2012-05-01 08:34

Ther is a new version that came out last week, 4.0. Did you unimstall the previous version first? Older version was 2.1 I believe.

**COWBOYPHIL** · 2012-05-01 09:01

Thanks for both of you replies i did uninstall the previous version using revo the one i have now is 4.0.1526.0 the only other things i can think of doing lately is a beta version of an adobe product and a newer version of java. How would i find out what would be interfering? Thanks.
Phil.

**CLiNT** · 2012-05-03 04:19

Look in the event view for errors relating to either Security Center or MSE
Ensure that both Security Center & MSE has not been removed from startup and that all related services are set to automatic

**COWBOYPHIL** · 2012-05-03 04:38

Clint thanks for the reply your dealing with a novice here i know how to do msconfig to get start up which i checked mse is checked so it should be working from that standpoint i do not see security center listed as for event view i put that into search box it came up but i hate to say it i havent got a clue what that is about. Where do i go from here?
Thanks
phil.

**CLiNT** · 2012-05-05 03:28

See if you can boot into safe mode to see if the MSE behavior continues. I'm thinking maybe some other startup process or even a driver could be bumping, or interfering with MSE's startup. But looking in the event viewer may flag something related to why security center is not seeing MSE, or why MSE is not turning on properly.Type "event viewer" into the search box, when it comes up look in the administrative section for yellow or red flags relating to either one.

**COWBOYPHIL** · 2012-05-05 03:52

Clint thanks for the input let me try to check it out.
Phil.

**COWBOYPHIL** · 2012-05-07 04:19

Clint thanks again for your assistance i finally just decided to reformat and so far everything is working well thank you again.
Phil.

**RAdu** · 2012-05-10 12:09

There's a long thread on Microsoft discussing the problem.
One solution which worked for quite a few people was to reboot, run CCLEANER then install (reinstall)
If you use REVO Uninstaller to remove MSE 2.x, you still need to run CCLEANER.
Worked for me under all flavors of Windows.

The Microsoft topic above has additional solutions, including a batch job to clean the registry (read thru, it's towards the end.

Anyway, it looks like it's a registry problem.
The MSE uninstall, like many many other apps, does a poor job cleaning after itself on uninstall.

Good luck.

OOPS. Here's the MS Support topic:

http://answers.microsoft.com/en-us/p...2-430f0ae7937c

**BruceR** · 2012-05-10 14:55

Originally Posted by RAdu

There's a long thread on Microsoft discussing the problem.
One solution which worked for quite a few people was to reboot, run CCLEANER then install (reinstall)
If you use REVO Uninstaller to remove MSE 2.x, you still need to run CCLEANER.
Worked for me under all flavors of Windows.

The Microsoft topic above has additional solutions, including a batch job to clean the registry (read thru, it's towards the end.

Anyway, it looks like it's a registry problem.
The MSE uninstall, like many many other apps, does a poor job cleaning after itself on uninstall.

Good luck.

OOPS. Here's the MS Support topic:

http://answers.microsoft.com/en-us/p...2-430f0ae7937c

Here's a direct link if you don't want to read through 13 pages: Uninstalling MSE

Bruce

**COWBOYPHIL** · 2012-05-10 17:13

Thanks for the info i just went for the custom reinstall and so far things are working fine thanks for everyones help.
Phil

**bobprimak** · 2012-05-10 18:28

MSE 2 does NOT need to be uninstalled for MSE 4 to install properly. In fact, I strongly recommend keeping MSE 2. and doing an overlay upgrade with the MSE 4 installer. This worked on both my 64-bit Toshiba Satellite and my old 32-bit WinBook (Windows XP SP3) laptops. No installer errors, and no red Security Center Icon.

**BruceR** · 2012-05-10 21:40

Originally Posted by bobprimak

MSE 2 does NOT need to be uninstalled for MSE 4 to install properly.

For most of us perhaps. But many had the automatic update fail with an error over the last two weeks, which leaves them without any MSE or Security Center in most cases.

And in attempts to correct that situation, Microsoft Support have been recommending various manual uninstallation and registry cleaning procedures.

It's all in the links at posts 10 and 11 of this thread if you want to read about it. Or just Google "KB2691905 fail".

EDIT: But you commented on this twice in the last two weeks at AskWoody.com, so you already know about many MSE 2 to 4 update problems:

Microsoft Security Essentials installation error 0×8004FF83

Bruce

**Medico** · 2012-05-11 03:57

I also did not have any problems with the upgrade from v2 to v4, but then again I keep our systems ultra clean at all times. I wonder if some of the problems are coming from conflicts with other junk on the affected systems, either apps, or temp. junk conflicting with the installation.

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