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  1. #1
    Star Lounger
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    Error Using Wordmail (Outlook 2002)

    I have a client who has changed over from Outlook 97 to Outlook 2002 in the past week and uses Word as her default email editor (this is default for 2002 anyway). She has received an error message a couple of times which I have never seen before and can find no information on <img src=/S/confused.gif border=0 alt=confused width=15 height=20>. The error reads as follows:

    "A fatal error has occurred in Outlook. The data in your envelope has been lost, but your document is still available."

    Can anyone shed any light on the possible cause for such an error message to be shown. <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29>

    All help gratefully accepted.

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Error Using Wordmail (Outlook 2002)

    Maybe this:

    <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q311/0/10.ASP>Q311010</A> OAER: Outlook Stops Responding When You Create an E-mail Message

    SYMPTOMS
    If you install Office XP and Outlook 2002 and then install a program from Office 2000 on the same computer, Outlook stops responding when you attempt to create a new e-mail message by using Word as your e-mail editor (the default option).

    CAUSE
    The Office 2000 program registers another copy of the file Envelope.dll on your computer. This means that Outlook cannot find the correct version of the file when you try to create an e-mail message.

  3. #3
    Star Lounger
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    Re: Error Using Wordmail (Outlook 2002)

    Thanks for the reply Leif.

    I did have a look at this one when I was searching the KB, but it doesn't apply I am afraid.

    They have done a complete upgrade straight from Office 97 to Office XP and completely by-passed Office 2000. There are definitely no Office 2000 programs on the system as the company did not purchase this version.

    I also did a search and could only see the one copy of Envelope.dll on the PC. This is the only PC that this is happening on (of the dozen or so they have rolled out so far), so that makes it all the more frustrating.

    Still looking for an answer myself and hoping someone from the Lounge may have come across something similar.

    Cheers,

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