Page 1 of 2 12 LastLast
Results 1 to 15 of 26
  1. #1
    Lounger
    Join Date
    May 2012
    Posts
    35
    Thanks
    3
    Thanked 5 Times in 5 Posts

    Windows 7 PROBLEM with USB 3.0 For Some

    Windows 7 PROBLEM with USB 3.0 , For Some Rev. 1.2

    Platforms: Dell Dimension 4550 3.06 Ghz P4 HT enabled
    Dell Dimension 4500 2.80 Ghz P4
    Addonics Host Controller 2-Port USB 3.0 PCI Controller AD2U3PCI
    WD My Book Essential 1130 2TB USB 3.0 / 2.0 external drive
    Transcend JF700 USB 3.0 16GB flashdrive
    Transcend JF700 USB 3.0 32GB flashdrive

    Operating Systems:

    Windows XP SP3 with NECEL-USB3-Host-Driver-10170-setup - works flawlessly

    Windows 7 Home Premium SP1 with RENESAS-USB3-Host-Driver-21281-setup - problematic
    Anything from 1 to 10 re-installations of USB 3.0 driver required for connection to take effect
    Once achieved, connection is solid, can backup etc BUT lost on restart - [Definitely NOT USB 2.0 performance, tested]

    Windows 8 Consumer Preview with Renesas USB 3.0 eXtensible Host Controller - 0096 (Microsoft) This driver is Native to WIN 8, when uninstalled , RE-installed automatically with 'Scan for Hardware Changes' or Restart
    Anything from 0 to 6 re-installations of USB 3.0 driver required for connection to take effect
    Once achieved, connection is solid, can backup etc BUT lost on restart - [Definitely NOT USB 2.0 performance, tested]


    OBJECT: Demonstrate that problem lies with WIN 7 / WIN 8 - Once connected, that will let your Host Controller, USB 3.0 drivers and CHIPSET, off the hook

    METHOD:

    A. Use USB 2.0 - Until the Windows 7 team get their fingers out, time lost trying to make USB 3.0 work, better used with that (slower) Backup.

    B: For those who want USB 3.0 to work and have the thrill of faster Access/BackUp

    1. TOOLS: (USB 3.0 Host Controller PCI/PCI-e in your machine or on MotheBoard)
    USB 3.0 Extention Cable (NOT 2.0), for ease of access(!)
    USB 3.0 HDD External Drive AND/OR Flashdrive- USB 3 AND/OR USB 2**
    [FlashDrive highly recommended for TroubleShooting]

    ** Host Controller and Ext. Cable can also handle USB 2.0, USB 1.1 - Part of WIN 7 weirdness is when connected, on occasion, USB 2.0 Flash Drive NOT recognised (although connection sound, LED, made) - Problem Not experienced with WIN 8 - Solution: Re-install driver - Step 2.(a)

    2.(a) INSTALL USB 3.0 Host Conroller Software/Driver (see list below)
    (specific to manufacturer of Card/MOtherBOard )
    - IF WIN 8 - not necessary - Native/BuiltIn xHCI

    REMOVE Flash Drive and/or External HDD - Devices - Inhibits/slows Install

    *** IMPORTANT *** Switch OFF Windows Update OR Disconnect from Internet
    Windows Update slows down/plays havoc with Install, drivers are on Disk

    IF ' [[Your Device is ready to Use]' message not appear (WIN 7 only), re-install - Step 2.(a)
    TIP*** Locate Downloaded Driver (Application) with Explorer and 'Send Shortcut to Desktop' - you may have to repeat re-install x no.Times

    PLUG IN USB 3.0 Extension Cable (Otherwise you'll be on your knees, many,many times - unless it's a Laptop) to your USB 3.0 PORT

    (b) PLUG IN USB 3.0 OR USB 2.0 FlashDrive - LED flashing, staying On, b-boing on speakers? - Good - Autoplay Window up? (might not be enabled) so check My Computer - Drive shown as 'Removable Drive'? - SUCCESS

    3. ROUTINE for Multiple Attempts to coax WIN 7 into USB 3.0 connectivity:

    REMOVE Flash Drive and/or External HDD - Devices Inhibit/slow Install

    (a) Start/Control Panel/Hardware&Sound then OPEN Device Manager (leave open)

    (b) Expand - Universal Serial Bus Controllers - (bottom or near to)
    Locate - Renesas Electronics USB 3.0 Host Controller - [OR Other] (Ignore Root Hub)
    Right click - select - Uninstall - Ok (If you tick box for 'delete driver', you'll need to re-install drivers) Step 2.(a)

    REMOVE Flash Drive and/or External HDD

    (c) Device Manager - Action (pull down menu) - Click on 'Update Driver Software..' / 'Scan for Hardware Changes'
    What you want to see: [installing Device Driver Software] (Not shown WIN8)
    Then: [Your Device is ready to Use] Good, but no guarantee of success - failure message?
    (There are 'Intermediate' Stages eg. Led On/Sound But No autoplay/Drive shown)
    Repeat Step 3.(b)

    PLUG IN Flash Drive and/or External HDD - Connection? then - (see Step 2.(b))
    IF NOT - REPEAT Step 3.(b) (As many times as you can bear, my limit - 10 times per session) ( 6 times for WIN 8)
    (IF you're getting nowhere , re-install driver - Step 2.(a)

    AVOID ReStarting/BOOT with USB 3.0 Devices Plugged in Port
    it may slow things up

    USB 3.00 Host Controller Software/Drivers tried on this Platform:
    For example (you may have Mahufacturer other than NEC/Renesas)

    NECEL-USB3-Host-Driver-10170-setup
    RENESAS-USB3-Host-Driver-21190-setup
    RENESAS-USB3-Host-Driver-21281-setup
    USB3.0_allOS_2.1.27.0_PV
    USB3.0_allOS_2.1.28.0_PV
    USB3.0_allOS_2.1.28.1_PV (from Intel!)
    renesas_nec_usb3_2.1.32.0 (www.station-drivers.com).exe) Also Lenovo

    All tried and working on this PLATFORM (Using latest)

    OPINION:

    This is a controversial topic, only in the sense that searches reveal many users with this problem and apparent silence from Microsoft (not slagging off, I am a fan)
    For Example: http://answers.microsoft.com/en-us/S...gquestion=true Microsoft Answers yields zilch for 'USB 3.0' search

    The fact that Microsoft are now collaborating with Renesas (was NEC) on WIN 8 Native (builtin in O/S) driver:
    Renesas USB 3.0 eXtensible Host Controller - 0096 driver means that it should work and any solution applied to WIN 7.

    This cannot be a priority for Microsoft, only gentle pressure from users might help.

    PROBLEM: Some Installations with WIN 7 don't encounter USB 3.0 bug, so:
    BLAME: MOTHERBOARD / BIOS [Old PC after all] OR
    Host Controller Hardware Card / Firmware OR
    Host Controller Software/Drivers OR
    OPERATING SYSTEM (o/s) AND even
    CHIPSET [ Ivy Brridge etc. - That leaves most of us, far behind]

    MY ARGUMENT and Simple Logic is:

    IF USB 3.0 works flawlessly with WINDOWS XP
    THEN Installations of WIN 7 and WIN 8 on the same Platform (Same Hardware),
    which exhibit no other problems and are perfeclly stable, should work.
    Once connection is established, USB 3.0 works flawlessly - no breaks or drops [Definitely NOT USB 2.0 performance, tested]

    There are enough clues above, for someone knowledgeable to push the envelope along,

    Putting it simply, WIN 7 / 8 are 'weak' in STARTING process even though Device Manager reports 'This device is working properly.'
    It might reside at the Boot/Logon stage

    BEWARE of 'Intermediate' Stage in Above Install/Re-Install Routine:
    FlashDrive LED is on, Host Controller - 'This Device is woking properly' (Properties)
    but no sound or Drive in Computer/Explorer - or Disk Drive in Device Manager persevere with Step 3.
    [not impossible, but impractical to attempt with Ext. HDD with weak LED]

    No guarantee that this Method Operandi will NOT harm your Windows O/S,
    but This PLATFORM has suffered NO ill effects, after 1K+ attempts... WINDOWS is
    pretty robust animal
    Project started with Windows 7 install Nov'11
    'It's like priming a pump, eventually less attempts are required (System learning?)

    At no time has connection, once established, dropped on this PLATFORM and
    (Disconnected). Set Disk Drive-Properties- Policies - Quick Removal (Default) in
    Device Manager

    "This is as RANDOM AS IT GETS" - Ed.

    Possible clue: WIN 8 came up with this error in Device Manager (USB Mass Storage Device) - 'Port Reset Failed' - {Code 29) when Flashdrive plugged in on BOOT/LOGON


    That's all folks



    PS. What ever you do, don't mention the CHIPSET, I mentioned it once but i think i got away with it... (Oh no you didn't) {Courtersy of PCReview, Seven Forums)


    May 14, 2012


    Windows 7 PROBLEM with USB 3.0 For Some (this)
    Windows 7 PROBLEM with USB 3.0 PART TWO - Continuing Quest
    Windows 7 PROBLEM with USB 3.0 PART THREE - Interim Report
    Windows 7 PROBLEM with USB 3.0 PART FOUR - Green Shoots


    Links:


    http://communities.intel.com/docs/DOC-19413 Documents & Images
    (Windows 7 PROBLEM with USB 3.0 _Part_3a.rtf for snap a.)
    (Windows 7 PROBLEM with USB 3.0 _Part_3b.rtf for snap b.)


    Part One: http://windowssecrets.com/forums/sho...B-3.0-For-Some (Part One) (here)
    Part Two: http://windowssecrets.com/forums/sho...tinuing-Quest- Continuing Quest
    Part Three:  http://windowssecrets.com/forums/sho...nterim-Report- Interim Report
    Part Four http://windowssecrets.com/forums/sho...-Green-Shoots- Green Shoots
    Last edited by zirc99; 2012-05-20 at 08:45. Reason: Revision 1.2

  2. The Following User Says Thank You to zirc99 For This Useful Post:

    robwaterman (2012-07-01)

  3. #2
    Lounger
    Join Date
    May 2012
    Posts
    35
    Thanks
    3
    Thanked 5 Times in 5 Posts
    Update: MAY 22, 2012
    :
    For the Seekers of USB 3.0 connectivity in WINdows 7:

    and the followers of the Windows 7 PROBLEM with USB 3.0 PART Series

    Major Development - "Serendipity in Word and Deed": has ocurred

    A Semi-Automatic version of the Routine** is attainable (Free, of course)

    SEE (link below):

    Windows 7 PROBLEM with USB 3.0 PART 5 - Rollin' News Rev. 1.0

    http://windowssecrets.com/forums/sho...-5-Rollin-News

    Well, we've got somewhere, a LESS Laborious Routine for fellow 'Glitch' sufferers:
    Applies to: WIN 7, WIN 8, (Vista, not tested) (cont.)

  4. #3
    New Lounger
    Join Date
    Jul 2012
    Posts
    4
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Thanks for all the information on the winy usb 3.0 issues. I agree with your statement when you said all this trouble isn't worth the faster speeds, but I'm in it for "the thrill of faster access times"

    I currently have followed all of part 1 (except for the multiple installations) and most recently completed part 2, with the usb super speed diagnostic tool installation.

    i'm still only getting 30mg/sec and I'm pretty sure I should be getting around at least 60mg/s:

    Everything went according to your plan, except for my Western Digital 1 TB portable harddrive showing up under "harddisk drives" not "devices with removeable storage" is this a big deal?

    I installed the windows SES drivers for this device when I first installed. If I remove my harddrive from the "hard diskdrives" catagory and get it to show up under "devices with removeable storage" will that enable 3.0 transfer speeds? (around 60mb/s)
    Last edited by robwaterman; 2012-07-01 at 11:05. Reason: typo

  5. #4
    Lounger
    Join Date
    May 2012
    Posts
    35
    Thanks
    3
    Thanked 5 Times in 5 Posts
    Hi Rob

    Your WD 1TB in Hard Disk Drives is in the right place, think of it as an 'External Drive' rather than a
    'Removable Device'. (Would not know how to shift it to 'Devices with etc.' and would not want to as
    there would be no speed advantage) Installed WD SES drivers, good

    Check this out first: when i bought my WD 2TB, it was first with USB 3.0/2.0 facility; currently it's
    available on 500GB - 3TB (MyBook Essential) and others. So check your model Name. and Google 'WD'

    MyBook USB 2.0 Diskmark results Read 31.99 Write 26.51 which seem to be in the ball park of what you're
    getting.

    So, we need more info. Is WD 1TB USB 3.0 compliant?
    Did cable come with it (needs to be USB 3.0)?
    Using USB 3.0 Card or Port built in MOBO
    What USB 3.0 Host Controller is turning up in Device Manager?
    Have you tried a FlashDrive (Removable Device) plugged in USB2 then USB3 for
    comparison?

    Enough to be going on with, good luck and letmeknow

  6. #5
    New Lounger
    Join Date
    Jul 2012
    Posts
    4
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Thanks for the reply Zirc99.

    Thanks for clearing up the SES settings. Glad it's in the right place.

    I have a WD My Passport 1TB Model#: WDBBEP0010BBK-01

    it has the fancy checker print on top, slightly smaller than the MyPassport essentials. It has USB 3.0, and comes with the SS cable that has the Microusb + additional connections built in.

    I'm using this controller NEC/RENESAS USB3 Controller (uPD720200) Drivers Version 2.1.36.0 drivers were updated this year.

    I have not tried using a usb 3.0/2.0 flash drive. I'll try that out.

  7. #6
    Lounger
    Join Date
    May 2012
    Posts
    35
    Thanks
    3
    Thanked 5 Times in 5 Posts
    Rob

    Everything seems in order except the MB/s.. If you're not using DiskMark download ver. 3.0.1c
    from http://www.softpedia.com/progDownloa...oad-70870.html
    using (UK) Download Location (Just tried it)

    That way we'll be comparing like with like - Just take Seq Read & Write results
    The MyBook Essentials on my system is returning: Read 83 MB/s and Write 79 MB/s

    We're not left with many options to explain your results, except that the Port you have
    down as USB 3.0, is an USB 2.0 port. Very unlkely, I know, but we've all done it at some time

    There's always a solution, so keep on going

  8. #7
    New Lounger
    Join Date
    Jul 2012
    Posts
    4
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Thanks zirc, i'll try the softpedia software tonight.

    I'm pretty sure it's the right port, it's got the blue bar on it, unless something was switched around somewhere.

    Thanks for all the work you've done and confirming all the work i've done, it's new territory for me.

  9. #8
    4 Star Lounger
    Join Date
    May 2012
    Posts
    404
    Thanks
    0
    Thanked 49 Times in 39 Posts
    Quote Originally Posted by zirc99 View Post
    Windows 7 PROBLEM with USB 3.0 , For Some Rev. 1.2

    Platforms: Dell Dimension 4550 3.06 Ghz P4 HT enabled
    Dell Dimension 4500 2.80 Ghz P4
    Here's where your problem lies, pure and simple. Both these machines have a motherboard which only supports USB 2.0

    You can plug a USB flashdrive 3.0 in it by all means, but the motherboard will slow it down to the maximum speed it supports.

    Same goes for a PCI USB 3.0 expansion card.

    Here are the specs for both:



    Windows 7 is giving you the true reading which complies with the USB 2.0 spec. If you want it to support USB 3.0, change the motherboard.

  10. #9
    New Lounger
    Join Date
    Jul 2012
    Posts
    4
    Thanks
    1
    Thanked 0 Times in 0 Posts
    I'm using a Sager NP5135/Clevo B5130M Laptop. It came from the factory with USB 3.0 installed. (blue port)

  11. #10
    Lounger
    Join Date
    May 2012
    Posts
    35
    Thanks
    3
    Thanked 5 Times in 5 Posts
    Xircal

    Appreciate the obvious research and thought that you've applied to the thread,,,

    BUT

    The "problem" in the title is about USB 3.0 not starting on boot with WIN 7 / 8, without some help,,,
    Not about speed, the speeds are fine. The PCI USB 3.0 expansion card does not get 'slowed' because
    a motherboard has USB 2.0 ports, otherwise the manufacture and installation of such cards would be
    pointless

    Sorry if my tract has misled you, but we are all here to learn from each other
    However, the suggestion to change a motherboard (2002 vintage) just for USB 3.0, is joke, right?

  12. #11
    Lounger
    Join Date
    May 2012
    Posts
    35
    Thanks
    3
    Thanked 5 Times in 5 Posts
    @robwaterman

    Yes, blue port s/b USB 3.0

    Let's have DiskMark Seq Read & Write results for:
    Your Internal HDD (C:/)
    WD 1TB plugged into Blue (USB 3.0) Port (drive letter as per MyComputer)
    WD 1TB plugged into Grey (USB 2.0) Port (drive letter as per MyComputer)

    With these three sets of results, we'll know where we stand

  13. #12
    4 Star Lounger
    Join Date
    May 2012
    Posts
    404
    Thanks
    0
    Thanked 49 Times in 39 Posts
    Quote Originally Posted by zirc99 View Post
    Xircal

    Appreciate the obvious research and thought that you've applied to the thread,,,

    BUT

    The "problem" in the title is about USB 3.0 not starting on boot with WIN 7 / 8, without some help,,,
    Not about speed, the speeds are fine.

    Sorry if my tract has misled you, but we are all here to learn from each other
    However, the suggestion to change a motherboard (2002 vintage) just for USB 3.0, is joke, right?
    You posted the following did you not?

    zirc99.png

    Both those machines date from the stoneage. I'd be very surprised if you even got Window 7 to work on it let alone rectifying issues with USB 3.0

  14. #13
    New Lounger
    Join Date
    Aug 2012
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Angry Same problem with USB 3.0

    Hi Zirc99,

    i have the same problem with USB 3.0 but i have it with my server.
    i use my server like a nas, and it goes to sleep after 1 hour. But when i wake it up, usb 3.0 is gone.

    My server is a Dell Optiplex 990: Core i7-2600, 2x 4GB DDR3 10600, 128GB SSD Samsung disk (only a few months old)
    In bought and put in a Western Digital 2-port USB 3.0 PCI-e card (with the Renesas/NEC chip) and connected a Western Digital Mybook USB 3.0 3TB disk to it.
    I also have a Western Digital Mybook 2TB USB 2.0 disk connected to it.

    I have tested this with above hardware, and under Windows Server 2008 DataCenter R2 (x64), Windows Server 2012 Beta (x64) and Windows Server 2012 Relase Candidate (x64)

    I had the Server running Server 2008 R2 (X64) at first and tried the default Dell USB 3.0 driver, and the latest drivers from Renesas.
    When the server is running, all is well and USB is super fast! No complaints. But when the server isnt in use for an hour it goes to sleep, and i wake it up via a WOL.exe when i start my PC or MediaCenter. And in 75% of the time, USB 3.0 is dead/gone/missing. Yellow mark in the hardware saying: renesas usb 3.0 eXtensible host controller This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
    A simple reboot and USB 3.0 is back. But its not normal to reboot direct after i woke my server up. Thats not the purpose of letting it go to sleep.

    Then came the Windows Server 2012 Beta (x64). Like WIndows 8 it has USB 3.0 drivers native, so i gave it a trie. And YES, with exact the same settings as on 2008 R2 (x64) i never had any problems! Going to sleep, waking up, and NEVER EVER any problems with USB 3.0. So exactly the same hardware and the same power settings!

    I was so enthousiast that when the Release Candidate came of Windows Server 2012 (x64) I put that one. Still exact the same hardware and power settings, the USB 3.0 problem is back ! Almosdt 75% of the time my USB 3.0 is gone/dead after a wake up and i need to reboot to get it back. And again Yellow mark in the hardware saying: renesas usb 3.0 eXtensible host controller This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

    So i really dont know what to do. I cant go back to the Windows Server 2012 Beta (x64), cause its just a Beta and will expire eventually. I really want to buy Windows Server 2012 (x64) when it comes out, but i have to be sure USB 3.0 will work fine! I wish someone (Like Microsoft) had a solution for this. Come one, USB 3.0 excists for so long now and it getting so affordable lately.

    On both not working OSs i tried every tirck on the internet and every power setting available, but nothing seems to help...
    I really hate it cause the speed of USB 3.0 is super!

  15. #14
    Lounger
    Join Date
    May 2012
    Posts
    35
    Thanks
    3
    Thanked 5 Times in 5 Posts

    Waking Comatose USB 3.0

    Hi Lindsey

    Appreciate your detailed contribution to the thread, but first my non-credentials:
    No experience of Network-Attached Storage (nas), Windows Server O/S or Optiplex 990
    Solved my USB 3.0 problem by aquiring new platform (Dell Precision 490) so that same
    Addonics Host Controller card now works fine. My valued Dimensions 4550/4500 must have
    had something in BIOS/Chipset that WIN 7/8 did not cater for, hence startup problem although
    these O/S's work in all other respects on these ancient platforms

    That may sound like a drastic solution, but reason is that Pentium 4 has no 'eXecute Disable bit'
    function and Windows 8 Release Preview won't install without it. (M'soft could have told us with
    WIN 8 Consumer Preview, rather than raising false hopes) Like you, like to keep up

    Your Problem - Can only offer workaround:

    Rather than re-booting to re-establish USB 3.0

    Navigate to Device Manager
    Locate Renesas USB 3.00 Host Controller with 'yellow mark'
    Right click and Uninstall
    Go top Device Manager and Action
    Click Scan for hardware changes (or Windows Server equivalent)

    If that works, you can semi-automate it using the 'gizmo' discovered in this series


    Windows 7 PROBLEM with USB 3.0 PART 5 - Rollin' News Rev. 1.0

    http://windowssecrets.com/forums/sho...-5-Rollin-News


    You may have to unplug USB 3.0/2.0 devices from Host Controller( a pain I know, but it's that, a
    long wait or a re-boot)


    BEFORE you do all that check for latest BIOS @ Dell Drivers & Downloads:
    O990-A13.exe (5MB) 24/05/2012
    O990-A03.exe (5MB) 11/05/2011

    are only two listed. Any Update of BIOS has its RISKs, so use this information to confirm
    that your BIOS is up to date... Even if it's not, don't think your problem warrants potential
    lock out (No floppy version available)


    ALSO: Check this, your WD Externals could be confused by server sleep, so re-boot
    by plugging power supply cord out, pause and back in

    Finally, ADDONICS card is back in Dimension 4550 working well with USB30CV on desktop
    to start it
    Precision 490 has new USB 3.0 4-Port Host Controller Card, BEST CONNECTIVITY, cheap and
    very effective so far (80 MB/s Write from 65 MB/s to WD MyBook 3.0 2TB) Using DiskMark

    So that's a happy ending to my usb 3 story, good luck with yours
    Let us know

  16. #15
    New Lounger
    Join Date
    Jun 2013
    Posts
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Hi there, I have a Problem that seems to correspond to this. Though the issue is slightly different.
    I have a VIA USB 3.0 PCI card. From the beginning onwards I had the following problem. Mostly when I install the driver I "only" get the host (VIA 1394 OHCI Compliant Host Controller) as also the USB3.0 driver (VIA USB 3 Root Hub & VIA USB eXtensible Host Controller) installed. Nearly always I lack the USB 2.0 controller (VIA USB 2.0). Funny enough it won't recognize any device plugged in without the 2.0 driver. Windows seams to forget that the driver is necessary and I had the system working very well till after some update the 2.0 driver went missing. Any idea how where I can change the setting so it will stay in system respectively get installed?

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •