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  1. #1
    New Lounger
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    PC Shuts Down if Mouse is not moved

    This is one of the strangest problems I have encountered with my PC.

    I am running Win7 64-bit with an AMD Phenom II X4 955 3.20GHz with 4 GB of ram.

    All the latest updates.

    I have replaced the video card as it was an older one and I thought it was causing he problem.

    I also replace my keyboard and mouse.

    If I don't move my mouse for about 5 minutes, the PC just shuts itself off with no warning at all.

    If I keep my mouse moving, I can stay on it indefinitely.

    Even if I am playing a game with just my keyboard and don't move my mouse, it happens.

    I have checked all the power setting I can think of and the one's I found, I set to never.

    Also, if I try to run the Windows Experience refresher, it shuts down even if I keep moving the mouse.

    In a word -- HELP
    Last edited by datadog; 2012-05-14 at 17:09.

  2. #2
    5 Star Lounger
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    Dog,

    I think we need more info on your BIOS settings, as well as the power settings of your mouse (?and keyboard?).

    Zig

  3. #3
    New Lounger
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    I be glad to supply those, but where do you find the power settings for the keyboard/mouse and which BIOS settings would you need ??

  4. #4
    New Lounger
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    Actually I found the keyboard/mouse setting and all they say is to let each of them to wake the computer.

  5. #5
    4 Star Lounger I.M.O.G.'s Avatar
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    When you power the machine back on, if you watch all the screens as it boots, does it say its resuming the previous windows session? Or is it like a normal cold boot?

    When it shuts down, is it like you pulled the power plug? Or does it shut down similar to when you select power off from the menu?

    Is this a self built machine, or one you purchased from a retailer?

    The symptoms you have recognized are odd, and they do not line up directly with a particular common problem - so I'm requesting more information in order to get a better diagnosis, and then hopefully, provide helpful advice.
    Last edited by I.M.O.G.; 2012-05-29 at 11:09.
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  6. #6
    Gold Lounger
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    Quote Originally Posted by datadog View Post
    In a word -- HELP
    "DD",
    I know that this is basic ...but sometimes it's the simple solutions Fred
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    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  7. #7
    5 Star Lounger
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    Are there any errors flagged up in device manager? especially mouse ones
    Clive

    All typing errors are my own work and subject to patents pending. Except errors by the spell checker. And that has its own patients.

  8. #8
    4 Star Lounger
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    I would suggest you do the following to narrow the field down a little.

    1. Reboot the PC and then enter the CMOS setup (BIOS).
    2. Let the machine sit without touching the mouse or keyboard.

    If it doesn't shut down, then the problem lies with the operating system.

    The next step would be to perform a clean boot as described here: http://support.microsoft.com/kb/331796

  9. #9
    Super Moderator satrow's Avatar
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    Quote Originally Posted by Xircal View Post
    If it doesn't shut down, then the problem lies with the operating system.
    Uh no; if it does shut down it rules out the OS being invloved; if it doesn't shutdown, it does not rule out a hardware fault.

    It's a good place to start though.

    I'd suspect the PSU. Begin with hardware tests: http://www.carrona.org/hwdiag.html, if all the hardware passes, move on to Windows tests.

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