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  1. #1
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    OL 2002 lockups (2002)

    OL 2002 with Oct 4 Update / WinXP on a c. 3 week old Athlon 1.4 / Abit KG7-R PC.

    I am getting frequent lockups, especially (but not always) when I click on emails with attachments and / or in certain folders (especially "Drafts"). Also happens on some "ordinary" emails in the inbox, but relatively infrequently.

    If I strike a particular email that hangs OL, then all future attempts at opening that email will also hang OL (even if I have re-booted since last attempting to open it); ie I just do not seem able to access these emails.

    Once OL has hung like this, it will not function correctly till I have rebooted windows (in particular, send/receive just sits on 0% complete, so OL will not retrieve new mail till I reboot). Net result is that I am frequently having to reboot WinXP (10+ times a day). And this on an OS loudly proclaimed for its stability. It is starting to get annoying.

    Have tried "repair", but to no avail. Tried scanpst.exe, but it reports no problems with the pst file

    I assume that the Oct 4 update is adequate - ie. I do not need to apply the earlier updates as well ?

    I have tried uninstalling, then re-installing Office (it did allow me to access emails that I had not been able to, but the identical problems returned as soon as I got new emails with attachments).

    I have had the memory replaced - a new memory card did allow me to open existing mail with attachments & in "drafts" but this was using a 14 inch monitor with a different screen resolution (1024 x 768) but when I reset to my system ( 1600 x 1200 on a Viewsonic P95f / Cardex GF2 MX400 TwinView VIVO with 4ns ram) the identical problems returned.

    Subsequently I played around with different screen resolutions & in some cases I was able to open the problem emails, but this was not repeatable. I had the occasional success with most resolutions I tried, but in later attempts returning to the same resolutions, I could no longer open the offending emails. It does not seem like the video card is the main cause here.

    Has anyone else had similar problems with Outlook 2002 / WinXP ?

    Or is this more likely to be a hardware problem ?

    I have been following posts (& asked similar questions) in the newsgroup for my motherboard, but so far have not seen a similar problem reported.

    Any help would be much appreciated.
    David

  2. #2
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    Re: OL 2002 lockups (2002)

    No solution, I'm afraid, but I've been having exactly the same problem. It really is annoying, because I never experienced any problem like this with Outlook 2000.

    Did you simply upgrade from an earlier version of Office (as I did - although, like you I have re-installed a couple of times) or did you start from scratch on a newly formatted hard disk? I ask, because I saw a passing reference in one of Woody's newsletters to the effect that it really is important to install Office XP on a newly formatted hard disk. I really hope that this is not the answer, as I know from past bitter experince how many hours it involves - I certainly don't want to go down that track unless I am very clear that it will solve the problem!

    If anyone can shed any light on all of this, I (and I am sure DDS) would be absolutely delighted.

  3. #3
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    Re: OL 2002 lockups (2002)

    i don't think it's hardware related - and i have seen similar reports from others about the oct update. (unless you frequent every forum i do <img src=/S/smile.gif border=0 alt=smile width=15 height=15>)

    Also - did you upgeade over 2000 or was this a clean install? Both winxp and office xp are much better clean installed. Stability is a big problem on both with upgrades.

  4. #4
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    Re: OL 2002 lockups (2002)

    Thank you to both nreeves & MaryJ for your replies. To date just 3 others on microsoft.public.outlook (mpo) have reported the same or similar problems, but alas no info on why the problem occurs or what the fix is.

    Mine is a clean install of both WinXP & OfficeXP - it is a brand new PC (Athlon 1.4G / Abit KG7-R mobo). I thought I would minimise the risk of any problems by getting all new & compatible s/w on the system - so much for that idea. FWIW I also have Norton System Works Pro 2002 (supposedly XP compatible). At the time that problems were first experienced, that was just about all that was on the system.

    It is frustrating & very time consuming. My PC supplier (small local assembler) is doing his best, but it is still costing me a lot of wasted time trying to sort out the problem. So far both the RAM (512 DDR) & CPU have been replaced to no effect. Mobo BIOS has been updated to the latest & both Sandra & Memtest86 run over the system. Will try a new mobo tomorrow - then he says it will have to be a reformat of c drive :-(.

    One person (in mpo) says that he is in contact with MS over a similar problem. He feels it is an Oullook 2002 bug, but why are so few people experiencing the problem if it is a software bug? And why no fix if it is a bug ?

    Any light on this problem would be much appreciated.

    Is it time for a formal bug report to MS ?

    Since my os & office are both OEM versions, I have assumed that MS will simply tell me to go back to my supplier. I have already forwarded hundreds of the error reports automatically generated by WinXP each time OL hangs, back to MS, but I suspect that these are just going into a big black hole.

    David

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    Re: OL 2002 lockups (2002)

    do you know if the others in mpo are also using system works? i'm using NAV2002 currently without problems, i have a copy of SW2002 but haven't installed it. Maybe I should.... <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    I'm aware of serveral issues that seem to have a norton product as a common thread, so i wouldn't be all that surprised if it is SW at fault. are you running anything more than NAV full time? It doesn't always matter - sometimes installed is the same as running, especially with Norton.

    See a thread in the winxp forum about SW.

  6. #6
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    Re: OL 2002 lockups (2002)

    Do not know if others are using SW - but I am starting to feel that it, and especially winfax lite that is part of the package, may be implicated. In fact I cannot get WF to work so have been using the native XP fax driver. Norton do have a post on their site referring to problems that sound a lot like mine ("Outlook fails to respond ..."}. Says that the cause is unknown & no solution at this time (!!!). They have been saying that for a week at least, but I had forgotten about it.

    They give a "work around" but it seems mainly to relate to the Pro version of WF. Think that I will try & un-install WF. Pity, I really expected better from Symantec (& I paid for the damn software !).

    One other post I just encountered in mpo advises the following

    " I had the same problem (or at least similar). Try this:

    In Start->Run type netsh int ip reset c:tcplog.txt

    This resets the TCP/IP stack without needing to re-install.

    I have no idea why it fixed the problem I had, but hey, it has worked so far."

    But "so far" seems to be < 1 day. I am keen to try it, but feel uncomfortable about messing with tcp/ip without knowing more about the validity of the recommendation (tcp/ip is getting to the limits ofmy understanding). Also I cannot find any file c:tcplog.txt.

    Safe to try ?

    Did not find the SW tread in the winxp forum (woody's lounge ?) - just one on NU ?

    David

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    Re: OL 2002 lockups (2002)

    I am not using System Works, nor any fax software for that matter, so I fear that that may not be the solution. I do, however, have an 'Add-In' which enables me to synchronise my Psion Revo with Outlook - that said, I have tried both uninstalling the Add-In and re-installing Outlook with the Psion software uninstalled, but I am still left with same problem.

    On the other suggestion you had encountered, I identified a Microsoft Knowledgebase article on netsh.exe, but I fear my own knowledge is insufficient to enable me to learn much further from it. The KB ID number is Q242468.

  8. #8
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    Re: OL 2002 lockups (2002)

    thanks for the leads, i'll install SW on a vvmware image later today and pay special attention to WF. i know NAV is blamed for not responding errors during mail merge, so it won't surprise me if winfax is.

  9. #9
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    Re: OL 2002 lockups (2002)

    BTW - are you using the email scanning feature of NAV? If so, disable it and see if the not responding helps. Also disable the office plug in and see if it helps. The instructions in the Symantec knowledge base - i think you need to rename a registry key.

  10. #10
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    Re: OL 2002 lockups (2002)

    Further thought. I've only used this a couple of times, so I'm not entirely sure how useful it is, but when OL has locked up the last two times, I have opened Microsoft Application Recovery in Microsoft Office Tools. It reports OL as running satisfactorily. I close the Recovery tool and go back to OL and, miraculously, I can use it again. Does this make any sense?

  11. #11
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    Re: OL 2002 lockups (2002)

    Yes - I was. I have now turned it off (and rebooted). Now indeed I can access emails with attachments - but I am going to have to try multiple reboots to confirm that "the" problem is fixed, since I have had recent occasions when it has worked OK for while, then reverted to the old problems.

    Also, on rebooting, it still came up with the dialogue re a serious windows error etc, so there is still something odd.

    I deleted 2 of the recommended dll's (other 2 not on my system), but I still have not gone through all the recommendations on the Symantec site re WinFax. I tried to disable Outlook integration, but it says that facility is not available in the lite edition (so I cannot disable it). But I notice that WinFax folders still show up at the bottom of my Outlook folder list. Attempting to access these a short while ago caused OL to hang. Indeed these may have been sucked in when I connected to the pst file from my previous PC (which had WF pro 9 on it - also troublesome). Hmm getting messy.

    I just now was able to "close" these folders (right click menu). They have disappeared (from view) though I do not know whether they have been removed from OL ???? I just noticed that there is still a WinFax button on my OL toolbar & clicking it still brings up a dialogue to send a fax, so something is still "integrating" !!! I did not take the dialogue further as I did not want to crach the system right now.

    Will advise if OL continues to behave now that I disabled email virus scanning. Frustrating because that was one of the reasons for buying Norton - I thought that it was meant to be a good product but it increasing seems to be the cause of problems ?? My PC supplier is keen that I remove Norton from the PC - does not like it at all (even though I bought it from him at the same time I bought the PC ! - my request though).

    Thanks for the suggestions

    David

  12. #12
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    Re: OL 2002 lockups (2002)

    Office Tools is on the main programs menu. So, left-click 'Start' (bottom left-hand corner of desktop) and then left-clik 'Programs'. You will see a folder 'Microsoft Office Tools' - left-click it and you will see the Microsoft Office Application Recovery Tool.

    I am delighted to see from your subsequent posting that the major problems seem to have been resolved by removing SW. I don't think my lockups were ever as serious as yours and, for these more minor problems, the Application Recovery Tool appears to work.

  13. #13
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    Re: OL 2002 lockups (2002)

    I know I seen it, but right now I cannot work out how to access Microsoft Office Tools. I have a feeling that I did not once try the Application Recovery - but not sure about that.

    I did a search in Google & did find one report claiming that Application Recovery causes problems

    <A target="_blank" HREF=http://www.msnbc.com/news/448135.asp>http://www.msnbc.com/news/448135.asp</A>

    Not certain of the details - the link the the "full story" does not seem to work

    David

  14. #14
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    Re: OL 2002 lockups (2002)

    We have uninstalled WinFax Pro and the problem seems to have gone away! Switched to using phone tools for the FAX solution. It has been 24 hours and NO LOCKUPS!. Have not been able to go this long before. BTW, we are using Norton Antivirus with Email scanning active...no problems so far.

  15. #15
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    Re: OL 2002 lockups (2002)

    which version of WF pro? the older one is not compatable with office or windows xp but there is an update available now that is supposed to be.

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