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  1. #1
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    Fails to Recognize HP Scanner

    My XP upgrade does not recognize my ScanJet 5100C. The HP website offers two paths for XP: 1) an upgrade to their scanner software and 2) a statement that XP will recognize and configure the printer as a plug and play device. Plug and play has not worked for me and as there does not seem to be an updated driver, I have not tried to manually install it. Any suggestions about what I could try?

  2. #2
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    Re: Fails to Recognize HP Scanner

    It appears to work up to the point where it announces that it can not find a scanner.

    David

  3. #3
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    Re: Fails to Recognize HP Scanner

    Did you install a copy of the NEW software?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  4. #4
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    Re: Fails to Recognize HP Scanner

    It was an upgrade to the existing software. I upgraded what was already installed and then ran it.

    David

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    Re: Fails to Recognize HP Scanner

    Remember that a lot of software must be changed to work with most NEW OS releases.
    What is wrong with "1) an upgrade to their scanner software" ?
    Does the software work?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  6. #6
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    Re: Fails to Recognize HP Scanner

    What port is the scanner on? LPT1, shared with the printer?

    I have that scanner attached to LPT1 on a W2k machine, with downloaded HP software specific for W2k, and the system does not detect the presence of the scanner on boot-up. BUT the scanner works! ... provided the scanner power is on at boot-up.

    Just pop a pix in and 'scan' from the image management software.

    In my opinion HP has been derelict in posting drivers for Windows OS releases.

  7. #7
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    Re: Fails to Recognize HP Scanner

    The port is LPT1 but my scanner is USB. I wonder if the W2K driver would work since HP has not posted a driver specific to XP?

    Any thoughts or cautions?

  8. #8
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    Re: Fails to Recognize HP Scanner

    My XPP has detected everything, so far, hung on USB ports. Includes printers, scanner (Epson 1200) , and digital camera card readers! Give it a try.

  9. #9
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    Re: Fails to Recognize HP Scanner

    Found the following at the HP5100C site:

    Follow the instruction listed below to install your HP Scanjet product using the software drivers that came with the Windows XP operating system.

    Shut the computer system off.
    Connect the scanner to the computer using the USB interface cable (for the 4100C series) or the parallel cable (for the 5100C series).
    Plug the power cable into the scanner and connect to an electrical outlet.
    Start the computer system.
    After Windows XP has finished loading, push the green scan button on the front panel of the scanner. A New Hardware Found icon will appear in the lower right corner of the computer screen.
    Please wait while the software necessary to run the scanner is loaded. This process may take a few minutes.


    Site specifically says XP has drivers built-in!

  10. #10
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    Re: Fails to Recognize HP Scanner

    Yes. I found that also. Unfortunately, it did not work for me.

    I'm thinking about downloading the Windows 2000 drivers from the HP site and see if they work.

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