Hi all, I am trying to fix a laptop that has developed the Black Screen of death, so called because on bootin the machine it appears to load up as normal, two bars go across the screen saying windows is loading and I see the windos logo come and go, the a short pause and then the mouse pointer. The pointer is movable around the screen but nothing can be done with the machine. No keyboard entry makes any difference, not Ctrl Alt Del or anything. It had initially had screens to repair but on running them several times they disappeared.
F8 on boot does bring up the usual preboot list but none of them work. All safe mode variants give the same BlackSOD, all other options do not promote any change in the system. When I use a Win7 recovery cd, I get exactly th wsame results. I cannot reinstall as this was an academic install for low income family and only has a tracking number, not a produck key.
I have tried nearly all suggestions from google searches including replacing explorer.exe etc.
I would really like to help the family whose laptop this is.
Any thoughts are greatly appreciated