Windows does not recognise mouse

**brencoz** · 2012-07-01 02:10

Hi,This is my first post, please forgive me if I don't know proper ettiquette. I have a problem in Windows does not recognise USB device, namely a Logitech Wireless Mouse. I have previously been using it successfully and it works on another computer. I get a message saying One of the USB devices has malfunctioned and Windows does not recognise it. Also when I plug in my Microsoft (wired) mouse it does not work. It also works on another computer. I have changed the battery in the wireless mouse. I have tried to get help and have done some troubleshooting. I am not so cluey on computers, I have just purchased the Windows 7 for dummies. I have unistalled and reinstalled the driver. Any ssistance would be greatly appreciated.
brencoz

**Medico** · 2012-07-01 04:44

Did you install the Setpoint 6.32 software app from Logitech? This might be all you need.

Otherwise go into device manager and delete the USB hubs, reboot. Windows should then reinstall the USB hubs.

**brencoz** · 2012-07-01 05:01

I did install the Setpoint 6.32. Thank you for your response, the problem has simply gone away. I turned off my computer in disgust and turned it back on 2 hrs later and it's all fixed. I am a bit mystified, but that is not unusual. Thanks for the tip about deleting and reboooting USB hubs, I will bear it in mind as I think there was an issue there, as my other mouse did not work when I plugged it in. Again Thanks.
brencoz

**Medico** · 2012-07-01 06:53

Glad your problem is fixed. Quite often when problems crop up with USB devices, simply deleting the USB hubs and letting Windows rebuild then on reboot solves these problems. Not always, but enough that it is worth trying. At times these drivers are not restored until a device is plugged into the USB port. You will then see something about installing device software.

**t8ntlikly** · 2012-07-01 09:09

It just needed time to go through the maze and find the cheese.

**Medico** · 2012-07-01 11:20

OMG, That's the answer! LOL

**brencoz** · 2012-07-04 21:33

Hi, my mouse has gone again. This time Windows will not recognize my Logitech or my Son's Belkin Wireless Mice or Microsoft corded mouse. Tried all USB ports and tried uninstalling USB hubs and rebooting them. I was wondering should I do the same for USB Host controllers but I'm not sure what I'm doing here so I'm a bit wary. Any advice would be much appreciated.

**brencoz** · 2012-07-04 23:45

Windows does not recognize anything I plug in to any USB Port. I have tried my printer and mobile broadband modem. I have uninstalled all USB Host Controllers and rebooted to no avail.
brencoz

**jwitalka** · 2012-07-06 11:23

Check to see if there are any updated chipset drivers for your PC.

Jerry

**brencoz** · 2012-07-06 22:44

Hi, thanks Jerry for your suggestion. The good news is that it is all sorted. I am pretty sure it was an over heating problem. As when I restored the computer to earlier time it did not fix the problem,suggesting a hardware problem. After a prolonged rest everything started up fine (that's after two days of trying). Turns out I was sitting too close to the heater and leaving the computer (laptop) too close when switched off. I've also taken to putting an A4 size text book under it when it's on my lap, so as not to obstruct the vents. Quite simple stupid!! Oh well it's all a learning experience and if it's never happened to you, then you don't know,sometimes you just have to go back to basics. Anyway, thanks for everyone's help. Appreciated.
brencoz

**Medico** · 2012-07-07 05:32

I would also try a little cleaning of the laptop to ensure the air vents are cleaned. Acquire a can or 2 of compressed air, use the compressed air through the intake side, and use a vacuum on the discharge side to attempt to remove any debris. Laptops quite often pull lint from clothes, blankets, etc.

**DrWho** · 2012-07-07 12:39

Many, even MOST overheating problems with laptops could be prevented, if only every laptop user would follow one basic rule....
NEVER, EVER place a running laptop on any soft surface, that could possibly block the air vents on the bottom of the laptop.

A Laptop or Notebook PC should only be run on a CLEAN, HARD surface. Period!

The Doctor

**High Sierra** · 2012-07-08 08:31

In other words, never put a LAPTOP on your LAP.

**gregwh** · 2012-07-12 06:31

Originally Posted by brencoz

Hi,This is my first post, please forgive me if I don't know proper ettiquette. I have a problem in Windows does not recognise USB device, namely a Logitech Wireless Mouse. I have previously been using it successfully and it works on another computer. I get a message saying One of the USB devices has malfunctioned and Windows does not recognise it. Also when I plug in my Microsoft (wired) mouse it does not work. It also works on another computer. I have changed the battery in the wireless mouse. I have tried to get help and have done some troubleshooting. I am not so cluey on computers, I have just purchased the Windows 7 for dummies. I have unistalled and reinstalled the driver. Any ssistance would be greatly appreciated.
brencoz

I read in the newsletter this was solved but I thought I would add my bit:

In 2002, I bought my first Laptop a Pearl (AKA Clevo) 2200T. It was 5Kg and it ran HOT. In fact, turn it on and have it running 10 minutes (even though brand new just out of the box) and the machine would - and did - burn your legs if you used it as a laptop. This occasioned using a wooden bread loaf cutting board (because it wasnt greasy and crumbs were not on it when I used it) to put on my legs and the laptop on that. THAT was a big mistake I wasnt aware of. I burned the CPU out not long after getting it and again about 6 weeks later, each time being replaced under warranty. Finally (and belatedly) realised it was a heat problem EVEN THOUGH the vents were not blocked and the heat exchanger was working, I snatched a cake stand from the cupboard and put the laptop on it and it never burned out again. A cake stand is like a wire frame thing that hot cakes out of the oven stand on.

Why did that make a difference? Apart from the obvious release of heat from the computer with some flowthrough for air, the fact is that ANY wooden surface soaks heat in from anything, including a laptop. At some point it will reach maximum saturation point given the amount of heat coming out of the computer and stay there. All the while it is trying to get rid of heat, not very well as it is WOOD and the only place that the heat can go is straight back UP to the laptop. This, in turn, makes the laptop hotter and as we all know, the hotter the computer, the slower it is. So the computer fan tries to force more out but it only has SO MUCH capacity and thus the surface touching the wood gets hotter. The wood soaks the new heat in and keeps throwing it back and the cycle continues.

These days it is unlikely you would burn a CPU out but you DO lessen the life of your computer and it runs badly or possibly just not as fast. You can buy yourself a $70 or more conttraption that your laptop sits on that is a combination of fans and coolers of some sort that keep the laptop cooler and feel happy about it. Most work just fine. Just one thing - my idea cost me less than $2. Today, this laptop I am typing on was one I bought in 2007 with Vista Ultimate on it, since updated to Win 7 Ultimate (always 64 bit naturally) and updated from the original 2gig to 4gig when I realised Vista wouldnt play nice with only 2gig ram and the hard drive dying necessitating a new one earlier this year. Naturally all that is easy to do and no data loss with True Image but watch out with the modern day drives. I couldnt upate Windows at all until I updated the drivers for the SATA drive.

Anyway, my laptop is scratched and somewhat dirty because I work "In the trenches" doing all the grunt I.T. work and the thing is still working just fine. Will I update it? Sure, eventually but for the moment, I cant see why I should spend money on something new when the old thing still moves well.

Do yourselves a favour - use a cake stand!

**Medico** · 2012-07-12 06:48

That seems a very reasonable suggestion. And less costly than those cooling pads you can buy. Hmmmm. Might have to give that a try.

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