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  1. #1
    New Lounger
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    Unhappy New HP Envy Ultrabook has constant "re-start required"

    Trying to install software (Windows Home Server connector, Photoshop, and others) gets message that "another install is in progress or a system re-start is pending". Restarting windows does not clear this status. This problem has been noted on two separate ultrabooks. HP customer support has no clue. Is there a registry entry that I could manually clear?

  2. #2
    Super Moderator CLiNT's Avatar
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    A registry scan and cleaning may resolve the issue. It looks as though something didn't get installed properly.
    CCleaner's registry cleaning tool would be my choice of tool to start with. Look for references to newly installed software that you think
    may have caused this.

    If unsure about registry cleaning, perform a system image and ensure that you can recover it.

  3. #3
    New Lounger
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    Already did that. Multiple passes with CCleaner to be sure all the trash is removed, still get same results. It's as though a bit is stuck somewhere.

  4. #4
    Super Moderator CLiNT's Avatar
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    What was the last software you installed just prior to this issue starting?
    When (at what point) does the restart message present itself?
    Does all the new software applications that you recently installed perform the way they should?


    Look through the event viewer for some indication of what [error/flag] has created this issue.
    You might also look into what is starting up via MSCONFIG or Autoruns.

    Being able to identify the offending app or process would be a first step though.
    Last edited by CLiNT; 2012-07-25 at 18:30.

  5. #5
    Super Moderator CLiNT's Avatar
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    Some common startup pathways in the registry:

    For Local Machine-
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Run
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\RunOnce

    For Current User-
    HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunOnce

    Folder areas:
    C:\Users\[USERNAME]\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    C:\ Users\AllUsers\ AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup


    This is provided for the purpose of investigating your problem, I fully expect that you will have the common sense to backup
    your data or create an image prior to making any potentially damaging changes
    .

  6. #6
    New Lounger
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    Problem solved! Solution found on Microsoft TechNet. Registry Key "HKLM\System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations" contained the name of a non-existing file, so the rename action could not complete during re-start. Once I deleted the key, all was well and my software installs without complaint. Thanks to all who offerred suggestions.

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