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  1. #1
    2 Star Lounger
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    My system stopped doing Windows Update: Win 7 Pro 64-bit

    I have always used the automatic Windows update feature of Win7. However, I accidentally just discovered that the latest Windows Update was from April 1 2012, even though I have the system set for automatic updating. WHen I try to run an update manually (Start | All programs | Windows Update), and then click on “check for updates”, I get this message “Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.”
    Restarting doesn’t fix the problem.
    Any ideas as to what to do next, please?
    I'm running Win 7 Pro 64-bit on an SSD, and am connected to Internet via FIOS which is working fine.
    Thanks for any assistance!
    Bob Chapman

  2. #2
    Super Moderator RetiredGeek's Avatar
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    Bob,

    This is a clasic sign of a malware infection.

    First you can try to turn the service back on in Services
    services.PNG
    Then retry Windows Update.

    If that fails download Malwarebytes Free immediately {you may have to do it in Safe Mode w/Networking}.
    Run a FULL scan.

    Another thing you can do to check is try to use one of the On-line scanners from Symantec, McAfee, etc. Malware usually will also block your access to those sites.

    Good Luck.
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

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    bobchapman (2012-08-03)

  4. #3
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    Bob,

    Make sure the Windows Update Service is running & set to automatic in the "Services" window:

    Capture.PNG

    Otherwise, this behavior is known to often be associated with a virus infection.

    Zig
    OOPS - Geek, you beat me to the draw!

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    bobchapman (2012-08-03)

  6. #4
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    There's an automated Microsoft Fix it for Windows Update.

    Bruce

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    bobchapman (2012-08-04)

  8. #5
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    Hmmmh, well I've tried all the suggestions:
    - neither Norton scan nor Malware full scan showed any problems
    -Microsoft fix-it didn't help
    -I changed in the services window from "automatis (delayed start)" to "automatic": no help.

    Anybody got any further ideas, please,
    Bob

  9. #6
    Super Moderator RetiredGeek's Avatar
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    Bob,

    Looks like it's time to dig out your Windows 7 Installation DVD and do a Repair Install. You can search here for previous posts on the topic.

    Actually, you may first might want to run the System File Checker.
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

  10. #7
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    Here's the correct fix for this problem with Windows update. Chances are that you have upgraded to a new larger HDD recently and this is a common and easily fixed problem. Go to Intel.com and search for "intel rapid storage technology". Download it for your version of windows and install it. Your problem will go away. Been there,done that.

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