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  1. #1
    New Lounger
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    Printing Issues with IE8

    I have a client that cannot print a complete printer-friendly web page from IE8. The first page prints but the second shows a header and footer but the content is blank. She was able to successfully print from a different machine, also with IE8 but not from hers. She also tried printing to two different printers from her machine with no luck.

    Any help or thoughts would be greatly appreciated.

  2. #2
    Administrator
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    What OS? What service pack? Is the machine up-to-date with patches?


    Joe

  3. #3
    New Lounger
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    OS is Windows 7. Not sure about the service pack or how up to date the patches are. Unfortunately I am trying to solve this problem remotely and don't have direct access to the machine in question. It was recently upgraded to IE 9 and the current Java client was installed. I haven't had an opportunity to check with the machine owner to see if the problem has been resolved. I will try to get more current info about the service pack and patches as soon as possible.

  4. #4
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    Is the printer a network printer? Is it attached to a different machine than the problem PC? Are the printer drivers up-to-date?

    Joe

  5. #5
    New Lounger
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    This problem was resolved by upgrading the machine to IE 9. Thanks for your responses on this issue.

  6. #6
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    Great!!! Glad it is resolved. Thanks for posting back.

    Joe

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