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  1. #1
    New Lounger
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    Question Ccleaner - Thoughts on a msg?

    My MIL runs Ccleaner free edition. Keep in mind I'm in Florida, she's in New Jersey, so I can't see what she's seeing.

    Runs the standard pre-set registry cleaner once a week. Recently this msg comes up when running the registry cleaner:

    ACTIVEX /com issue

    The COM component COMSFTArchiver Device Info references an invalid CLSID. These are often left behind after uninstalling the software.

    Windows 7 Home edition. MSE. Malwarebytes paid version.

    PC is approx 4 months young. It is a Dell and we removed all the bloat software that was loaded onto the system (same system as I have, same bloat removal, no issues on mine).

    I'll be up there in October and would like to help this go away if I can. It doesn't appear to affect anything else - her PC performs just fine.

    Any thoughts would be appreciated!

    Thank you!

    Shirley

  2. #2
    Super Moderator
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    Ccleaner Registry Cleaner is trying to do its job: "ActiveX and Class Issues - Removes invalid entries for COM/ActiveX object that refer to non-existing files."

    The missing file (COMSFTArchiver.dll) and leftover registry entry probably belonged to a program called Dell Datasafe which may have been upgraded or uninstalled.

    Bruce

  3. #3
    Super Moderator jwitalka's Avatar
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    If you want to see what's on your MIL's screen, try using Team Viewer or Logmein.
    I have fixed computers in Denver, Des Moines, and Los Angeles using these freeware apps.

    Jerry

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