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  1. #1
    Bronze Lounger
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    Lost my system settings

    I use Win98SE (upgraded from W95), and I've been using it happily for about two years. Two days ago, however, my system froze at the W98 splash screen during boot-up. I tried a hot re-boot--same result. Tried cold reboot, and it went to that menu where it asks if you wanna go Normal, Safe Mode and all that. I went Safe Mode, but I've never figured out what to do with it. Re-booted...chose Normal, then got "Windows 98 Start-up Menu" with 2 choices: Start Windows 95 (default) or start in MS-DOS compatibility mode. To cut to the chase, I have to go through these steps every time I reboot, and my screen looks just awful! The resolution has gone to crap, and I'm stuck with 16-colors! Yuck! I consulted a knowledgeable colleague, then decided to reinstall Win98. That went OK till it got to where it was supposed to restart--it displayed "fatal exception 0E...at 0028:C1448963 in VXD S3MINI(01)." I restarted with CTRL+ALT+DEL, and it returned to setup. The rest seemed to be OK, but I still can't get anything better than 16 colors! I tried to change to 256, but after the re-start it was still at 16!! I checked Device Manager--the only problem I saw was with Advance Power Management ("not present, not workinng prpoerly, or does not have all drivers installed"). I tried updating the driver with the Win98 CD, but it said I have the best driver it could find. What can I do? How did this happen? The last thing I'd done before the trouble began: I re-installed my ISP software to fix a connection problem. However, I also re-booted successfully one time after that process. The trouble occurred after the machine had set idle for many hours. I'd installed Norton System Works and a new HP printer about 2-3 weeks earlier--all that seems to be working OK. I look forward to hearing from someone soon. Thank you! <img src=/S/crybaby.gif border=0 alt=crybaby width=15 height=15>

  2. #2
    Bronze Lounger
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    Re: Lost my system settings

    Update: A strange thing started after I re-loaded Win98. Now, when I re-boot, I get a window labeled "c:windowsstart menuprogramsstartupKAK.HTA." The window is completely empty--no icons or files appear. I vaguely remember KAK being a virus. So I ran Norton AV (with recently updated virus signatures)--no infections. Since I still had the problem of having to go through those Win98 Start Menus in DOS while booting, I decided to reload Win98 again. It went OK this time, and my machine now boots up properly. However: (1) I still get the KAK window every time; (2) I'm still stuck with 16-color / 640X480 resolution...and it won't let me increase either factor (I tried to go to 16-bit color, clicked Apply and re-booted--when I came back, it was still at 16-color. I tried to increase resolution, but the slider went back down the instant I clicked Apply.) My knowledgeable colleague (who teaches computer technology at the college level) suggested I delete my video card in Device Manager, then reboot to force Windows to reload it. But where to find the video card? I looked under "Sound, Video & Game controllers," but I see only audio stuff there. "Display Adapters" lists "S3 Inc. Trio64V2." The documentation for my computer ("System Credentials") does not list a separate video card--there's a space to list such a device, but the box is empty. There...suggestions, anyone?

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Lost my system settings

    Just running your virus scanner is not enough - you need to manually delete some files.
    See: <A target="_blank" HREF=http://www.europe.f-secure.com/v-descs/kak.shtml>http://www.europe.f-secure.com/v-descs/kak.shtml</A>

  4. #4
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    Re: Lost my system settings

    Thanks for that advice. Symantec tech support took me to their KAK removal tool. I downloaded and ran it, and it quickly reported that I have "no infection." The fact that the KAK.hta folder was completely empty would seem to support that finding. So I went into My Computer and just deleted the empty folder. I'll appreciate any further insight you may have.

  5. #5
    Bronze Lounger
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    Re: Lost my system settings

    How right you are! Running the virus scanner didn't fix the problem, and neither did the "fix" tool (it told me I have no infection). Symantec's web site did have instructions for manual removal, and now all's right with my little corner of the virtual world. Oh, yeah: I also installed the patch from Microsoft to keep this from happening again. BTW: I've now restored my display settings, so my screen is back to normal. Thanks to all who responded to my questions!

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