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  1. #1
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    Windows 7 crashes when inserting USB stick into ports

    My Windows 7 Ultimate computer has about 6-8 original USB 1.0 ports (one of them dead), another 4 USB 2.0 ports that I had added by means of an expansion card, plus a USB adapter with 4 more ports. It doesn't matter which port I use; when I insert a USB stick, the chances are about 1/3 that the entire system will crash with Windows giving the blue screen of death. It's becoming infuriating. I added the expansion card because the original ports were causing the crashing, but now the new ports are, too. I've run out of ideas for fixing the problem.

  2. #2
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    Have you tried to use BlueScreenView to find out what causes the blue screens?

  3. #3
    Super Moderator jwitalka's Avatar
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    In addition to RUI's suggestion, check the Event viewer for any related entries. Have you checked for the latest chipset drivers? You could also delete all USB drivers, reboot, and let windows reinstall them.

    Jerry

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    I downloaded BlueScreenView and ran it, but all that data it displays is Greek to me.

    BlueScreenView01.jpg

  5. #5
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    I may try deleting all the USB drivers (if I can find how to do that). Event Viewer is pretty opaque to me. It says the Event ID is 41, Source is Kernel-Power, the Task Category is (63), and reports that "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Also, under Details,

    + System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 2
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime] 2012-09-19T14:58:16.859375000Z
    EventRecordID 419438
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer ######
    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode 142
    BugcheckParameter1 0xc0000005
    BugcheckParameter2 0x83217e0e
    BugcheckParameter3 0x9dc075f4
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
    Last edited by DavidToronto; 2012-09-19 at 22:03.

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    Blue Screen View suggest that it is Acronis Try and Decide that is causing you issues. Can you stop it from running and try using USB afterwards?

  7. #7
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    I know, that the topic is old, but people HAVE THIS PROBLEM again, so here are some solutions -

    http://answers.microsoft.com/en-us/w...acfdac0?page=2

  8. #8
    Silver Lounger mrjimphelps's Avatar
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    Quote Originally Posted by DavidToronto View Post
    My Windows 7 Ultimate computer has about 6-8 original USB 1.0 ports (one of them dead), another 4 USB 2.0 ports that I had added by means of an expansion card, plus a USB adapter with 4 more ports. It doesn't matter which port I use; when I insert a USB stick, the chances are about 1/3 that the entire system will crash with Windows giving the blue screen of death. It's becoming infuriating. I added the expansion card because the original ports were causing the crashing, but now the new ports are, too. I've run out of ideas for fixing the problem.
    Are you using a PS/2 mouse and keyboard, or are they USB?

    If your mouse and keyboard (or at least one of them) are USB, then the problem is occurring when you are in Windows and you then try to plug something in, because the presence of the USB mouse/keyboard isn't causing your computer to crash.

    Is this an accurate description of your situation?

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