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  1. #1
    Star Lounger
    Join Date
    Jun 2011
    Location
    Nebraska
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    Unhappy Problem printing 11x17 to HP LaserJet 5000n

    Got an odd one .... client runs Win7 Enterprise x64. Is trying to print 11x17 drawings from an app called eViewer to the HP. The problem is that is won't print without walking over to the printer and pressing the Start button.
    I installed the latest HP Win7 x64 Universal Driver for it this morning. Same problem. When I watched the printers status window, I saw:
    Manually Feed
    Gloss 11x17


    I pressed start and it printed the drawing. We checked the printing preferences and all are for Plain paper, and Automatically Select. I ensured that the drawer for the paper was set, in the printers configuration menu, to the correct size paper.

    The other 3 people in the office all have the same setup and same problem. Any ideas on why it asks for Gloss 11x17? Any ideas on what I can try?
    Mike W.
    Location: A Great Plains State

  2. #2
    Star Lounger
    Join Date
    Jun 2011
    Location
    Nebraska
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    Problem seems to have resolved itself; user reports it's working fine as of 2 days ago.
    Mike W.
    Location: A Great Plains State

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