Results 1 to 6 of 6
  1. #1
    New Lounger
    Join Date
    Sep 2012
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts

    First Blue Screen

    So, I just recentely bought a new laptop b/c my old one has been giving up and given me a lot of blue screens, so I thought, new laptop, no more blue screens. Today when I shutdown the new laptop it was back. Hurray. I've uploaded the dmp file and would love it if someone could help me!
    Attached Files Attached Files

  2. #2
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,492
    Thanks
    284
    Thanked 577 Times in 480 Posts
    Welcome to the Lounge!

    It seems as though the crash centered on the networking subsystem; HotspotShield, Pacer (QoS) and NDIS are listed in the stack text. Pacer and NDIS are both Windows drivers and are very unlikely to be the trigger. There may also be some interference from the network drivers (USB Wireless?) and from your security software, AVG.

    I'd begin by fully removing AVG (use the method/tool here: http://forums.avg.com/ww-en/avg-foru...show&id=171231), replacing it with MSE http://windows.microsoft.com/en-US/w...ity-essentials and ensuring that the built-in Windows firewall is active.

    Update the USB chipset software, Ethernet adapter and the Wireless networking adapter from your laptop's support/dowloads site.

    Download the latest version of http://www.hotspotshield.com/, uninstall the old version, reboot and install the newly downloaded version.

    Run SFC to check/repair any missing or damaged System files - Start > Run > type in SFC /SCANNOW and press Enter.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 2, 8, 0}
    
    *** WARNING: Unable to verify timestamp for HssDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : pacer.sys ( pacer!PcFilterRequestComplete+68 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> kd: Reading initial command '!analyze -v; !sysinfo cpuspeed; !sysinfo SMBIOS; lmtsmn; q'
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003304100
    GetUlongFromAddress: unable to read from fffff800033041c0
     0000000000000000 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    +0
    00000000`00000000 ??              ???
    
    PROCESS_NAME:  System
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    TRAP_FRAME:  fffff8800d2e44f0 -- (.trap 0xfffff8800d2e44f0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000002 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffff8800d4491e0 rsi=0000000000000000 rdi=0000000000000000
    rip=0000000000000000 rsp=fffff8800d2e4688 rbp=0000000000000000
     r8=0000000000000000  r9=0000000000000000 r10=fffff80003056000
    r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    00000000`00000000 ??              ???
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800030d4769 to fffff800030d51c0
    
    FAILED_INSTRUCTION_ADDRESS: 
    +0
    00000000`00000000 ??              ???
    
    STACK_TEXT:  
    fffff880`0d2e4688 fffff880`018ebd17 : fffffa80`07bd1c00 00000000`40000000 fffff880`0d2e4750 fffffa80`0931f870 : 0x0
    fffff880`0d2e4690 fffff880`018ec241 : fffff880`0d449100 fffff880`0194c100 fffff880`0d4491e0 fffffa80`0931f870 : ndis!ndisOidRequestComplete+0x397
    fffff880`0d2e4720 fffff880`046bf078 : fffffa80`0a159440 fffffa80`0a0be400 fffff880`0d4491e0 fffffa80`0a159400 : ndis!NdisFOidRequestComplete+0x91
    fffff880`0d2e47a0 fffff880`018ebbc4 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`077881a0 : pacer!PcFilterRequestComplete+0x68
    fffff880`0d2e47d0 fffff880`01936ffe : fffffa80`07bce500 00000000`00000000 fffffa80`0a159440 00000000`00000000 : ndis!ndisOidRequestComplete+0x244
    fffff880`0d2e4860 fffff880`0193727e : fffffa80`07bce530 00000000`00000000 fffffa80`077881a0 fffffa80`00000230 : ndis!ndisMOidRequestCompleteInternal+0xde
    fffff880`0d2e48e0 fffff880`01983579 : fffffa80`077881a0 fffffa80`07c99770 fffff880`0194c110 00000000`000007ff : ndis!ndisCompleteLegacyRequest+0x10e
    fffff880`0d2e4940 fffff880`0ee0c02a : fffffa80`04d98ae0 00000000`0001010e fffffa80`07c99770 fffffa80`04d98ae0 : ndis!NdisMSetInformationComplete+0xa9
    fffff880`0d2e4980 fffffa80`04d98ae0 : 00000000`0001010e fffffa80`07c99770 fffffa80`04d98ae0 00000000`00000000 : HssDrv+0x202a
    fffff880`0d2e4988 00000000`0001010e : fffffa80`07c99770 fffffa80`04d98ae0 00000000`00000000 fffffa80`04d98ae0 : 0xfffffa80`04d98ae0
    fffff880`0d2e4990 fffffa80`07c99770 : fffffa80`04d98ae0 00000000`00000000 fffffa80`04d98ae0 00000000`00000000 : 0x1010e
    fffff880`0d2e4998 fffffa80`04d98ae0 : 00000000`00000000 fffffa80`04d98ae0 00000000`00000000 fffff880`019741cb : 0xfffffa80`07c99770
    fffff880`0d2e49a0 00000000`00000000 : fffffa80`04d98ae0 00000000`00000000 fffff880`019741cb fffffa80`0497a900 : 0xfffffa80`04d98ae0
    
    
    STACK_COMMAND:  .trap 0xfffff8800d2e44f0 ; kb
    
    FOLLOWUP_IP: 
    pacer!PcFilterRequestComplete+68
    fffff880`046bf078 f0834564ff      lock add dword ptr [rbp+64h],0FFFFFFFFh
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  pacer!PcFilterRequestComplete+68
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: pacer
    
    IMAGE_NAME:  pacer.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a862
    
    FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_pacer!PcFilterRequestComplete+68
    
    BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_pacer!PcFilterRequestComplete+68
    
    Followup: MachineOwner
    3rd party driver list, this is for reference, most of the drivers are linked to the DRT for further info and hopefully, links to download/support sites, should you need them.:

    intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    Intel Processor driver
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys

    taphss.sys Tue Sep 15 20:58:23 2009 (4AAFF1DF)
    Anchorfree HSS Adapter
    http://www.carrona.org/drivers/driver.php?id=taphss.sys

    amdxata.sys Fri Mar 19 16:18:18 2010 (4BA3A3CA)
    AMD storage controller driver - usually from the Windows 7 DVD
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys

    NTIDrvr.sys Tue Apr 20 02:37:59 2010 (4BCD0577)
    NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

    UBHelper.sys Tue Jul 6 05:19:26 2010 (4C32AECE)
    NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

    HssDrv.sys Thu Sep 2 18:47:07 2010 (4C7FE31B)
    Hotspot shield
    http://www.carrona.org/drivers/driver.php?id=HssDrv.sys

    IntcDAud.sys Fri Oct 15 09:28:17 2010 (4CB810A1)
    Intel Graphics Media Accelerator HD Driver
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys

    HECIx64.sys Wed Oct 20 00:33:43 2010 (4CBE2AD7)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    TurboB.sys Mon Nov 29 23:02:31 2010 (4CF43107)
    Intel Turbo Boost driver
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys

    b57xdbd.sys Fri Jan 21 02:13:45 2011 (4D38EBD9)

    b57xdbd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    b57xdmp.sys Fri Jan 21 02:13:47 2011 (4D38EBDB)

    b57xdmp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    nusb3hub.sys Thu Feb 10 05:52:32 2011 (4D537D20)
    NEC Electronics USB 3.0 Host Controller Driver (previous issues w/BSOD's)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

    nusb3xhc.sys Thu Feb 10 05:52:33 2011 (4D537D21)
    NEC Electronics USB 3.0 Host Controller Driver (previous issues w/BSOD's)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

    iwdbus.sys Wed Mar 9 23:43:23 2011 (4D78109B)
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys

    vpnva64.sys Fri Mar 11 03:23:47 2011 (4D7995C3)
    Cisco AnyConnect VPN Client
    http://www.carrona.org/drivers/driver.php?id=vpnva64.sys

    mwlPSDFilter.sys Fri Mar 25 07:12:11 2011 (4D8C404B)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

    mwlPSDNServ.sys Fri Mar 25 07:12:13 2011 (4D8C404D)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

    mwlPSDVDisk.sys Fri Mar 25 07:12:23 2011 (4D8C4057)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

    ETD.sys Fri Apr 1 06:19:58 2011 (4D95607E)
    ELAN PS/2 Port Smart Pad
    http://www.carrona.org/drivers/driver.php?id=ETD.sys

    iaStor.sys Tue Apr 26 19:06:18 2011 (4DB7099A)
    Intel Storage drivers
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys

    NETwNs64.sys Sun May 1 22:33:01 2011 (4DBDD18D)
    Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7
    http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys

    bScsiSDa.sys Fri May 6 18:10:25 2011 (4DC42B81)

    bScsiSDa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    k57nd60a.sys Tue May 10 05:42:30 2011 (4DC8C236)
    Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys

    bScsiMSa.sys Mon May 16 22:56:32 2011 (4DD19D90)

    bScsiMSa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    avgfwd6a.sys Sun May 22 23:33:25 2011 (4DD98F35)
    AVG
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys

    igdkmd64.sys Fri Jun 10 19:16:00 2011 (4DF25F60)
    Intel Graphics driver
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

    RTKVHD64.sys Tue Aug 16 11:44:43 2011 (4E4A4A1B)
    Realtek High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

    Sftvollh.sys Fri Sep 30 17:42:46 2011 (4E85F186)
    Microsoft Application Virtualization (App-V) driver
    http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys

    Sftplaylh.sys Fri Sep 30 17:43:05 2011 (4E85F199)
    Microsoft Application Virtualization (App-V) driver
    http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys

    Sftfslh.sys Fri Sep 30 17:43:06 2011 (4E85F19A)
    Microsoft Application Virtualization (App-V) driver
    http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys

    Sftredirlh.sys Fri Sep 30 17:43:14 2011 (4E85F1A2)
    Microsoft Application Virtualization (App-V) driver
    http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys

    nvlddmkm.sys Mon Oct 17 01:49:51 2011 (4E9B7BAF)
    nVidia Video drivers
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    nvpciflt.sys Mon Oct 17 01:50:40 2011 (4E9B7BE0)
    nVidia 3D Vision Display driver
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys

    avgtpx64.sys Thu Jul 19 15:07:13 2012 (50081491)
    Driver for AVG Secure Search
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys

    avgloga.sys Thu Aug 9 12:45:25 2012 (5023A2D5)
    AVG Logging Driver
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys

    avgrkx64.sys Fri Aug 10 03:33:54 2012 (50247312)
    AVG Anti-Rootkit Driver
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys

    avgidsdrivera.sys Mon Aug 13 15:28:50 2012 (50290F22)
    AVG IDS Application Activity Monitor Driver
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys

    avgldx64.sys Wed Sep 12 10:35:55 2012 (5050577B)
    AVG AVI Loader Driver
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys

    avgtdia.sys Wed Sep 12 10:37:36 2012 (505057E0)
    AVG TDI Driver
    http://www.carrona.org/drivers/driver.php?id=avgtdia.sys

    avgmfx64.sys Fri Sep 14 04:14:31 2012 (5052A117)
    AVG Mini-Filter Resident Anti-Virus Shield
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys

    avgidsha.sys Mon Sep 17 17:46:31 2012 (505753E7)
    AVG IDS Application Activity Monitor Helper Driver
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys

  3. The Following User Says Thank You to satrow For This Useful Post:

    jambo313 (2012-09-29)

  4. #3
    New Lounger
    Join Date
    Sep 2012
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    I was already thinking that it might be Hotspotshield since that's the only thing I installed before the bluescreen.
    I'm gonna try to live with AVG except if I get another blue screen, I just have the best experiences with AVG so far, but thanks for the hint what I could do if that doesn't work out!
    Also gonna try to do the update thingy, already found the site (I think) I need but well, it's not really loading the quickest so that might take some time.
    I ran SFC yesterday and that came back with an everything okay!

    Overall, thanks a lot for the help!!!

  5. #4
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,492
    Thanks
    284
    Thanked 577 Times in 480 Posts
    Keep us updated on your progress.

  6. #5
    New Lounger
    Join Date
    Sep 2012
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Arrow

    I uninstalled Hotspot Shield and so far this seems to have solved the problem!

  7. #6
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,492
    Thanks
    284
    Thanked 577 Times in 480 Posts
    Excellent news!

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •