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  1. #1
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    Blue screen incidents

    I have a Dell desktop running on Vista. Over the last few week, it has crashed several times. When it crashes, the screen goes blank, and the computer beeps regularly. When I shut it down, and leave it for a few minutes, it works fine again. The interval between crashes has been between a few hours and 8 days.

    It reports that "Windows has recovered from an unexpected shutdown, and gives the problem signature as Event Name : Blue Screen, Locale ID 2057. This is the same each time. while the other information provided varies each time.

    I've run the Dell Support program to give the system history, and am attaching the reports it provides on two of the crash incidents. They seem to be related to a program called wlanutl.exe.

    Any advice on what I should do will be gratefully received.
    Attached Images Attached Images

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  3. #2
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    The particular error you are receiving is a memory error. Have you updated any hardware or drivers recently? If not, you may have a RAM module that is defective. You should run memory tests.

    Joe

  4. #3
    Super Moderator satrow's Avatar
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    Upload the C:\Windows\MEMORY.DUMP (after you've copied it to your Desktop and zipped it to reduce the size) To your Skydrive or other publicly accessible site, send the link back here and I'll try to analyse it for you.

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    To Satro

    I can't find a folder of this name in the Windows directory. Also, I don't think I have any faciility forzipping.

    Thanks
    Last edited by epzcaw; 2012-10-09 at 09:36.

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    To Joe

    I haven't updated either drivers of hardware for some time - probably a year or more - so I don't think this can be the problem.

    How do I do memory tests?

    Thanks

  7. #6
    Super Moderator satrow's Avatar
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    It's not a folder, it's a (big) file, you may need to unhide hidden files and folders from the (Alt) Tools > Options dialogue in Explorer to see it; once it's copied to your Desktop, right-click it and select Send to > Compressed folder (that's a zipped file). Then upload the zip - it will take some time to complete.

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    Super Moderator jwitalka's Avatar
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    It could also be an overheating problem. Open the sektop and clean the processor heatsink/fan assembly with compressed air.

    Jerry

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    To Satrow

    Thanks for all this. All now done. The file is at https://skydrive.live.com/#cid=243DD...F0A453E0DF!105 I hope.

    Useful to know I have a zipper - should have noticed!!

    Thanks

  10. #9
    Super Moderator satrow's Avatar
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    STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory
    From this dump it does look like the Wireless drivers may be the cause, they're pretty old so I'd update them anyway (and as many of the pre -2010 hardware drivers as you can find updates for). I can't tell the maker of your Wireless device but I'd guess it's a USB dongle, perhaps Zoom, FreeLan, ... it's a difficult call (I hate having to suggest money as being the 'fix') but with what looks like a rare device, you might be better researching a new USB WiFi dongle, look for one that offers Vista > Windows 8 drivers, it should mean you have a chance of another updated driver sometime in the future.

    Before deciding to spend money, try finding new drivers, or at least, reloading the current ones for it. Then set the computer to save minidumps and not to overwrite them: http://www.techsupportforum.com/foru...ps-655633.html. This will mean the dumps are much smaller and we can easily check for consistency or otherwise of any future crashes.



    Older and 3rd party drivers (for information and hints as to what they are for - basically, the older a driver is, the more likely it will become a problem when any related subsystem driver is updated), try to update the ones in RED:

    ASPI32.SYS Sat Sep 11 00:46:10 1999 (37D99842)
    Adaptec ASPI Driver(most likely associated with an older CD/DVD burning program)
    http://www.carrona.org/drivers/driver.php?id=ASPI32.SYS

    dvd43llh.sys Mon Feb 7 18:16:49 2005 (4207B091)
    DVD For Free by RIF
    http://www.carrona.org/drivers/driver.php?id=dvd43llh.sys

    PxHelp20.sys Wed Oct 18 18:33:53 2006 (45366581)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHelp20.sys

    dsunidrv.sys Sun Feb 18 18:31:02 2007 (45D89B66)
    GUniDriver Gteko Ltd.
    http://www.carrona.org/drivers/driver.php?id=dsunidrv.sys

    e1e6032.sys Fri Apr 13 21:17:59 2007 (461FE577)
    Intel PRO/1000 Adapter NDIS 6 deserialized driver
    http://www.carrona.org/drivers/driver.php?id=e1e6032.sys

    intelide.sys Tue Apr 17 02:29:36 2007 (46242300)
    Intel IDE storage driver
    http://www.carrona.org/drivers/driver.php?id=intelide.sys

    RTKVHDA.sys Wed May 2 09:18:37 2007 (4638495D)
    Realtek HD Audio Codec Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys

    nvlddmkm.sys Tue May 15 00:35:59 2007 (4648F25F)
    nVidia Video drivers
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    WlanUIG.sys Fri Sep 7 03:18:52 2007 (46E0B50C)

    WlanUIG.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed. <---- This is the (USB?) WiFi driver, almost certainly related to the file you pointed out near the foot of the OP - wlanutl.exe.

    intelppm.sys Sat Jan 19 05:27:20 2008 (47918A38)
    Intel Processor driver
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys

    TotRec7.sys Fri Jul 8 14:39:53 2011 (4E1708A9)
    Total Recorder by High Criteria
    http://www.carrona.org/drivers/driver.php?id=TotRec7.sys

    TotRec8.sys Fri Jul 8 14:40:29 2011 (4E1708CD)
    Total Recorder WDM audio filter driver
    http://www.carrona.org/drivers/driver.php?id=TotRec8.sys

    MpFilter.sys Fri Mar 9 08:43:34 2012 (4F59C2B6)
    Microsoft Windows AntiMalware protection system
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys

    GEARAspiWDM.sys Thu May 3 20:55:59 2012 (4FA2E2CF)
    CD-ROM Class Filter Driver by Gear Software Also comes with iTunes (as of Aug 2012 the latest version available was dated 2009)
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys

    BSOD BUGCHECK SUMMARY
    Code:
    
    Debug session time: Tue Oct  9 02:32:33.652 2012 (UTC + 1:00)
    Loading Dump File [C:\Users\xxxx\SysnativeBSODApps\MEMORY.DMP]
    Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
    System Uptime: 8 days 15:06:18.921
    BugCheck 8E, {c0000005, 8261be2d, 895f3944, 0}
    Probably caused by : ntkrpamp.exe ( nt!CmpAllocateDelayItem+8f )
    Bugcheck code 0000008E
    Arguments c0000005`, The exception code that was not handled 8261be2d`, The address that the exception occurred at 895f3944`, Trap Frame 00000000`
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  0x8E_nt!CmpAllocateDelayItem+8f
    MaxSpeed:     2330
    CurrentSpeed: 2327
    BiosVersion = 1.0.15
    BiosReleaseDate = 06/20/2008
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 530

  11. #10
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    Thank you so much for this.

    It is a Zoom USB wi-fi dongle. I am tempted to just buy a new one. It predates the PC by several years so maybe needs to be pensioned off. I can't remember just how long ago I bought it.

    However, since you have gone to so much trouble on my behalf, I will try the other solution first. Since the crashes occur only intremittently - the last one happened after eight clear days - it will be a while before I will know if this has been successful. I will keep you posted!

    Again, many thanks.

  12. #11
    Super Moderator satrow's Avatar
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    Really, it's no trouble - good luck and post back with any queries or further problems.

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    I've set the computer to minidumps as you advised. I checked for an update for the Zoom wifi USB, and it said it was up-to-date. I took the 'easy' route and bought a new USB wifi device, which is now installed.

    It is now a question of wait and see!!

  14. #13
    Super Moderator satrow's Avatar
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    If you get about 10 days free of problems, you've probably fixed it.

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    Had another crach last night/this morning. I have uploaded the most recent minidump file to:

    https://skydrive.live.com/#cid=243DD...F0A453E0DF!105

    Is this what you need?

    I do have another suspect for the cause of the crashes, but no idea if this could be it. I opened a Carbonite (http://www.carbonite.com/en/v2/index) account at the end of July to enable me to do a cloud backup of my data. All the crashes occurred since I did this, and I have seen reports of 'blue screen' incidents which people claimed were caused by Carbonite, but I have no idea if this is correct or not.

    All my current data has now been backed up so I could turn it off, or even remove the software altogether and wait and see whether I get another carsh.

    What do you think?

  16. #15
    Super Moderator satrow's Avatar
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    Track down and uninstall the ASPI32 and dvd43llh drivers and software, update your Intel drivers: http://downloadcenter.intel.com/ (run the driver update utility there).

    Test the memory for 11+ passes with MemTest 86+, if you see any errors, stop and run the test on single sticks: http://carrona.org/memdiag.html

    If the memory testing comes up clean, turn on Driver Verifier for 3rd party drivers - read and follow the instructions very carefully: http://www.techsupportforum.com/foru...ed-473665.html use it for 24-48 hours - expect crashes, once there has been a new minidump or two collected, zip and attach them.

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