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  1. #1
    Star Lounger hammondmike's Avatar
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    Exclamation Is it the Hardware or the Software???

    I encountered a problem with Acronis T.I. 2011 not validating a Back Up. Since they no longer support the app and I will not purchase their support, I followed their diagnostic diagram. Among the first things they suggested as the problem was bad RAM (just like MS does whenever Windows crashes). Farther down the diagram was to attempt a Back Up and Validation using the Rescue Disk. I did this and everything worked as it should. Going back into Windows, I attempted Validation and Acronis return with a corrupt Back Up!!!

    This reminded me of a problem with my Burning Software where I contacted the manufacturer and they offered support, even with the app being several years old. They offered a fresh copy of the program from their site. I downloaded and installed the program, and this fixed the problem I was having. So, I performed a Repair-Reinstall of T.I. 2011 (one of three options when installing 2011) and this solved the problem!!!

    The Moral of the Story: Don't you believe it when a software program blames its failure on your hardware. If everything is working as it should before the problem occurs, always suspect the software. Flaky software causes more problems on a computer than hardware ever will. Maybe some of you programing experts out there might know the exact cause of this. At any rate, always attempt a Reinstall of the problem software. That just might fix your problem.

  2. #2
    5 Star Lounger
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    Typical Acronis "support."

    Zig

  3. #3
    3 Star Lounger
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    Lightbulb

    Quote Originally Posted by hammondmike View Post
    Flaky software causes more problems on a computer than hardware ever will. Maybe some of you programing experts out there might know the exact cause of this. At any rate, always attempt a Reinstall of the problem software. That just might fix your problem.
    The answer is - wait for it - Windows Registry Corruption. It can be caused by stray alpha particles (or so I have heard).

    That is why I back up every PC on my network every week. It makes it a snap to recover from random glitches in Windows.
    Rick Groszkiewicz
    Life is too short to drink bad wine (or bad coffee!)

  4. #4
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    You would mean "gamma" particles.

  5. #5
    WS Lounge VIP mrjimphelps's Avatar
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    It is possible that a Windows update is the source of your problem.

    One day in the Windows 2000 days, our accounting program stopped working for most users in the company. Long story short, I uninstalled the three Windows updates that had installed the night before, and that fixed the problem. I made sure from that time forward that those three updates were not installed on any of the accounting PCs, and we never again had a problem like that with our accounting program.

    Once we moved to XP, there was never again any issue with Windows updates and the accounting program.

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