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  1. #1
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    Need reliable e-mail delivery

    Ladies and Gents,

    When it comes to email I'm a user, not a techie, so this forum is the best resource I know of for help with this problem.

    I have both a personal domain and a business domain with the same hosting company (1and1.com -- might be relevant, might not). There are multiple mailboxes associated with each domain. For what it's worth, my websites and blogs are also hosted on 1and1.com.

    Naturally, I use shared servers; the cost for a dedicated server is way out of line both for the value and for my finances. However, this also means I'm subject to the vagaries of the various spam services who go strictly by IP address to determine whether a sender is a spammer.

    Neither my business nor the organizations I volunteer for can tolerate email that's not delivered because someone else on the same server might be a spammer. Comcast is the most notorious for delaying and eventually rejecting delivery, but there are others as well.

    I doubt that I'm being identified as a spammer; aside from 1 message I just had to send to roughly 200 members of one organization (which I broke into bunches of 10 addresses at a time), at most I send monthly messages to groups with as many as (gasp!) 26 members. Thus, I suspect the problem is, as noted above, someone else on the same server.

    Does anyone have any suggestions on how I can get my emails delivered reliably? This isn't a constant problem, but it happens far too often.

  2. #2
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    Consider using Google Apps to host your mail. Your domain stays with 1&1, but you point your MX records at Google. Depending on the size of your organisation, you may even qualify for the free service.

    Google have a good somewhat non-techie description of what you need to do here.
    In God we trust; all others must bring data.

    - William Edwards Deming. 1900 - 1993

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    dsliesse (2012-10-20)

  4. #3
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    Thanks, Tinto. I'll keep that in my mind if there's no other alternative -- but I prefer to avoid Google if possible (the three companies I trust the least are Facebook, Microsoft, and Google).

  5. #4
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    the three companies I trust the least are Facebook, Microsoft, and Google
    Probably a bit harsh. Microsoft have made great strides and now appear to respect the users right to control what their computer software does, Google too have improved. I agree about Facebook though.

    cheers, Paul

  6. #5
    Silver Lounger mrjimphelps's Avatar
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    We use Rackspace. NEVER HAD A PROBLEM EVER. We've been with them for quite a while, since the time they were called webmail.us.

    Also, they have excellent 24/7 tech support.

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    dsliesse (2012-11-04)

  8. #6
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    Please excuse the delayed response -- don't think I got a notification of your post.

    I've seen some good reviews of Rackspace, although they're all on sites whose independence is questionable so I don't know how much to trust them. Just to clarify: you're having no trouble sending email, right? Every hosting service I look at brags about how they keep spam from getting to your inbox, but nobody talks about protecting their customers from false spam accusations made by those stupid systems that look only at an IP address (as if I have any control over that on a shared server).

  9. #7
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    I use fastmail.fm for some personal email and they have been very good over the last 10 years.

    cheers, Paul

  10. #8
    Silver Lounger mrjimphelps's Avatar
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    Quote Originally Posted by dsliesse View Post
    Please excuse the delayed response -- don't think I got a notification of your post.

    I've seen some good reviews of Rackspace, although they're all on sites whose independence is questionable so I don't know how much to trust them. Just to clarify: you're having no trouble sending email, right? Every hosting service I look at brags about how they keep spam from getting to your inbox, but nobody talks about protecting their customers from false spam accusations made by those stupid systems that look only at an IP address (as if I have any control over that on a shared server).
    I get a little bit of spam, not a lot. I'd say that Rackspace does a good job with spam filtering.

    The few times I've had problems, I've either found the answer quickly on their website, or gotten very competent and quick help over the phone.

  11. #9
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    I've had ongoing problems with Fastmail since they modified their layout, etc. Responses to queries - bearing in mind I subscribe - is pathetic. George

  12. #10
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    I haven't changed anything for my fastmail during the time I've had it and it's never been a problem. I use a remote client and IMAP.

    cheers, Paul

  13. #11
    5 Star Lounger
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    Check out some of the local IT consulting companies in your area. Many will host e-mail for small business at a reasonable cost.
    Chuck

  14. #12
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    Hi dsliesse,

    From the looks of your provider they are on the cheap end of the scale and provide minimal anti-spam services (Spamguard is a deprecated project). If you aren't technically savvy I would recommend getting someone who is to move your webhosting/email to a business grade service. The price may jump from a couple of dollars a month to 20ish.

    If you aren't in a position to do this I would recommend seeking out other providers who at least specify what type of anti-spam systems are in place. Any service with ironport will do you well but in saying that so will spam-assassin etc. As they do simple IP reputation service blacklisting as well as content inspection and more.

    You are right about shared hosting getting slammed often with blacklists as 100s or even 1000s of clients domains are sending out mail from a single or small block of IPs that the hosting company use on their email servers.

    Sorry I can't recommend you any particular providers as I'm not a local'. Australia is a completely different space when it comes to web/email hosting.

    Edit: Add.

    Quote Originally Posted by dsliesse View Post
    the three companies I trust the least are Facebook, Microsoft, and Google
    Funny you say that as Google (Google for Business) and Microsoft email (Office365) services are in the best position to provide the best spam protection levels and delivery success considering their respective infrastructure.
    Last edited by JDB1984; 2013-06-19 at 05:44.

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