My cousin had purchased a Dell laptop computer through QVC about a year ago with Windows 7 and it includes Microsoft Starter 2010 but Word doesn't open for her & both Dell & QVC tell her she needs to purchase a license to upgrade it since the trial period has expired
--- She tells me this is the first time she has tried using Word since she purchased her computer
It doesn't make sense to me that she has to purchase the upgrade . According to http://office.microsoft.com/en-us/starter/ its free and it's not a trial period with an expiration date
Additionally, I found this http://www.microsoft.com/oem/en/prod...id=FlpE0jcJC4q that mentions Microsoft Office 2010 Transition OPK PCs
--- I don't know what Transition OPK PCs is. What is that all about?
--- How can I find out if this is what she has?
--- If this is what she does have, could this be the problem?
While I was typing this, I recall that on older versions of Word, it was possible to delete the normal.dot files, restart the computer and the Word template would be recreated
--- Is this possible with Word 2010
--- If so should be considered? How would we go about it especially since I suspect normal.dot wouldn't be the file to search for in the 2010 version
Additional info we are interested in
--- I have Microsoft Office 2000 and I'm able to work with prior versions of office with a compatibility pack I installed somewhere along the way and I want us to be able to work with Word & Excel with each other
--- I found this http://www.microsoft.com/en-us/downl...aylang=en&id=3
--- It looks to me like it she should download this onto her computer so she can work with older versions of Word & Excel on her computer
--- Is this correct?