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  1. #1
    2 Star Lounger bmeacham's Avatar
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    Word address book problem (Word 2000 SR-1)

    I use Word 2000 running under Windows 2000 Professional. When I go to Tools / Envelopes and Labels and click on the little address book icon to pick a different return address I get the following error message:

    Logon failed.
    You must log on to Microsoft Exchange to access your address book.
    Error code: "Unspecified Error."

    I have both Outlook and Outlook Express on my machine, but I have no connection to Exchange. I am not on a network.

    How can I fix this problem so I can access one or the other of my address books? (It does not matter to me which one.)

    -- Bill Meacham
    Bill Meacham
    bmeacham98 AT yahoo.com

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Word address book problem (Word 2000 SR-1)

    Does it matter whether Outlook is running when you try to access the address book? If Outlook Express is running? Do you use profiles in Outlook?

  3. #3
    tahini
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    Re: Word address book problem (Word 2000 SR-1)

    Check Control Panel - Internet Options - Programs: to see if Outlook is set as your default program for contacts. From a fresh installation of Windows, if Outlook is set as your contacts manager, Address book should always look there for contacts.

    Dan.

  4. #4
    2 Star Lounger bmeacham's Avatar
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    Re: Word address book problem (Word 2000 SR-1)

    The contact list entry is "Address Book." The only other option is "Microsoft Outlook." There is no entry for Outlook Express.

    What address book is this thing pointing to? And how do I put addresses into it?

    It's all moot now, since the problem seems to have magically fixed itself.
    Bill Meacham
    bmeacham98 AT yahoo.com

  5. #5
    2 Star Lounger bmeacham's Avatar
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    Re: Word address book problem (Word 2000 SR-1)

    I don't know how it happened, but the problem has magically fixed itself. Based on your suggestion I started Outlook Express, then Word and tried it. When I clicked the button, some addresses from Outlook Express showed up! Then I closed Outlook Express and tried it again. It still worked. Then I disconnected from the internet, kept Outlook Express closed and tried it again. It still worked. So I'm happy but puzzled.
    Bill Meacham
    bmeacham98 AT yahoo.com

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