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  1. #1
    Silver Lounger Banyarola's Avatar
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    Vista startup problems

    As you guys know, I am trying to fix a friends laptop.

    The problem is that I can only boot into Safe Mode.

    When I start the system it gets as far as the Vista welcome screen and then reverts to the safe mode boot menu.

    If I choose 'Start Windows Normally' it get as far as the welcome vista screen and instead of booting into Vista it goes back to the safe mode menu...

    I did some off line scans and found some Java exploits and cleaned them out but it still wont boot normally.

    I would appreciate some suggestions..
    "If You Are Reading This In English, Thank A VET"

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  3. #2
    Plutonium Lounger Medico's Avatar
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    Whatever nasty was there may have wiped out some important files in the OS. Can you try the installation media and do a repair install? Without an installation media or Repair Disk, you might be looking at buying a new Vista Disk, or upgrading to a newer OS.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  4. #3
    Silver Lounger Banyarola's Avatar
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    Well Ted, I'm running chkdsk on it now and then I will run Malewarebytes rootkit scanner...

    There is no disk with this laptop but I can do a recovery back to factory condition if all else fails...
    "If You Are Reading This In English, Thank A VET"

  5. #4
    Plutonium Lounger Medico's Avatar
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    That might be the only option. I hope you find the problem with the scans. A factory restore will create other problems such as reinstalling all apps. Hopefully she backed up all data.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  6. #5
    Silver Lounger Banyarola's Avatar
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    You may be right Ted...
    I do plan on saving everything..

    Luckily there is not that much on it.
    A lot of pics and stuff that I will burn to a dvd.
    "If You Are Reading This In English, Thank A VET"

  7. #6
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    Often when a system will only boot into safe mode, it is a driver problem. Were any drivers updated recently? Can you find the current drivers for the PC?

    Joe

  8. #7
    Silver Lounger Banyarola's Avatar
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    Joe, I don't think anything was updated.

    I do get a message during safe mode boot that it can't find or load a device but I have no idea what device it is..

    I looked at event viewer and saw nothing.
    "If You Are Reading This In English, Thank A VET"

  9. #8
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    sorry, but I guess that you'll have to resort to a factory reset since you don't have installation media.

    Joe

  10. #9
    Silver Lounger Banyarola's Avatar
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    Yeah, it seems that's gonna be the only way to go.

    I'll ponder it until tomorrow and then decide what to do.

    Thanks
    "If You Are Reading This In English, Thank A VET"

  11. #10
    Super Moderator jwitalka's Avatar
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    Did you try a clean boot?
    http://support.microsoft.com/kb/929135

    Jerry

  12. #11
    Silver Lounger Banyarola's Avatar
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    Yes, I tried that but after it booted all the services were back on.
    "If You Are Reading This In English, Thank A VET"

  13. #12
    Super Moderator jwitalka's Avatar
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    Yes, I tried that but after it booted all the services were back on
    Does that mean it sucessfully booted without going into safe mode?
    Did you disable the non Microsoft services in the services tab of MSConfig? I've never heard of a case where they were then renabled after boot.
    Can you run SFC /scannow from an elevated command prompt in safe mode?
    Jerry

  14. #13
    Silver Lounger Banyarola's Avatar
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    I ran scannow ...

    After disabling the services it still would only boot into safe mode. I disabled ALL services.
    When it booted into safe mode the services were all turned back on.
    "If You Are Reading This In English, Thank A VET"

  15. #14
    Silver Lounger Banyarola's Avatar
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    Well guys, Being the recovery is in a hidden partition I was able to do a system repair using F8 to boot into those options.
    The system repair found nothing wrong...

    I really don't know what else to do short of a complete recovery.

    Unless any of you have any ideas I haven't tried yet.

    Anyway, thanks for all your suggestions and help...
    "If You Are Reading This In English, Thank A VET"

  16. #15
    Plutonium Lounger Medico's Avatar
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    I guess you have to decide how many more hours you want to spend on what is appearing to be a loosing battle. I would think the full restore to factory would be the way to go. You can then eliminate junk and install apps. I think the restoration might be less time consuming than throwing things at it with the hope the right thing will be hit upon.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

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