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  1. #1
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    Unable to connect to internet after Windows 7 update Dec. 2012

    After the Windows update earlier this month, my PC will not connect to the internet. This has happened several times since I've had the computer (about 1 year), but I always just go to System Restore, and it resolves itself...until it happens the next time. This time that solution isn't working. Any ideas?

  2. #2
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    Hi,

    Welcome to the Lounge,

    Have you tried more than 1 restore point?

  3. #3
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    Thanks for you help! Yes. That's my usual game. I have been restoring back to Dec. 1 for the last few days as going back to the original restore point has worked before--but then today I suddenly have no restore points to choose from and don't know what to do. There are none listed.

  4. #4
    Super Moderator jwitalka's Avatar
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    Do you have internet in Safe Mode with networking?


    Open a command windows and type IPconfig and then Enter. What do you get for IPV4 address and default gateway under your ethernet or wireless adapter?

    Disable any Firewall and/or security software temporarily.

    Jerry

  5. #5
    New Lounger
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    No, I don't have internet access in safe mode with networking. In that mode when I type IPconfig, the black box pops up and disappears instantly.

  6. #6
    Super Moderator jwitalka's Avatar
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    Type cmd followed by enter first. Then, in the command window that opens, type IPconfig.

    Jerry

  7. #7
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    We can go at this in one of two ways - Jerry is trying to determine what is wrong with your internet access in the hope of fixing it. That's a valid option.

    The other option would be to have a look at the list of updates that were installed - you can do that in View Windows Update and then remove each of them, individually, and testing if you regained connectivity, after each removal.

  8. #8
    New Lounger
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    gave it up

    gracias for jumping on board and trying to aid me. i gave it up to an expert mid-afternoon. it looks like windows will need to be reinstalled. o well.

  9. #9
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    I wouldn't just give up like that. As I said, I would remove the updates one by one.
    If that didn't work, I would try a repair install, that would result in you not losing any of your installed programs and documents.

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