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  1. #1
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    Screen Size With Teamviewer

    I'm using teamviewer to connect from my tablet (Microsoft Surface RT) to my PC.

    When I connect it doesn't fill my RT's screen up.

    My friend does the same thing on his and his fills the whole screen.

    Any ideas?

    Thank you,

    Commonsense101

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  3. #2
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    Filling the screen depends on the relation between your computer resolution and the controlled computer's resolution. If both have the same resolution, you will be able to fill the screen. I am admitting that you will be able to do that if your width / height ratio is the same, but that I can't state in a definitive way. If the ration is similar, you won't be able to.
    Of course you can always choose the Full Screen option, but if you have a different ratio, there will be black bands even in full screen.

  4. #3
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    Solutions

    How can I check for this or remedy this situation?

  5. #4
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    You can check both computer's resolutions (current and supported) and see if there is some common resolution that you can use.

    My feeling (I cannot be sure about this, and the TeamViewer manual has no info on this), is that you cannot remedy this, other than to try to choose a resolution that offers the same ratio in both computers. The only way I managed to get the whose screen to be used from my laptop to my desktop, was to "distort" the desktop, forcing it to have the same resolution as the laptop.

    Of course, you can also submit the question to Teamviewer's support.

  6. #5
    New Lounger
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    Thank you for your help.
    I did ask teamviewer now and am waiting for a response.
    Thanks again,

    Commonsense101

  7. #6
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    Please let us know how it goes.

  8. #7
    New Lounger
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    will do thanks!

  9. #8
    Silver Lounger Banyarola's Avatar
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    I found the same thing happens.
    If I connect to a regular laptop the remote screen is smaller and if I connect to a wide screen laptop the screen is much larger..

    I would also be interested in what Team Viewer support says about this...They are pretty quick in replying so you should hear within 48 hours.
    "If You Are Reading This In English, Thank A VET"

  10. #9
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    This is the response is received

    Thank you very much for your message.

    This happens because the remote system has a 4:3 aspect ratio and your RT tablet has a 16:9 aspect ratio and is not able to scale. If you wish for it fit your screen the remote system must be in some sort of 16:9 aspect ratio such as 1280x800, 1920x1080 etc.

    If you have any further questions, please do not hesitate to contact us.

    Best regards

  11. #10
    New Lounger
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    I don't like the answer

  12. #11
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    That's pretty much what I expected and confirms my initial guess, I think.

  13. #12
    Silver Lounger Banyarola's Avatar
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    Commonsense, if you are working on a remote system you want it to appear as it appear to the remote user especially if you are working on things that would be visible, like display settings etc, to the remote user..

    So, with that in mind, it make perfect sense to me...
    "If You Are Reading This In English, Thank A VET"

  14. #13
    New Lounger
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    It's for our sales guys to connect to their work computers from their tablets.
    splashtop 2 seems to work better but is not offered on the Surface RT

  15. #14
    Silver Lounger Banyarola's Avatar
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    Well, I am no expert on remote connections and I only use Team Viewer to work on friends pc's when needed.

    Maybe more what you are looking for is just setting up a remote connection for your purpose with a program that isn't as sophisticated as Team Viewer...

    I know there are a few out there...
    I think Windows also allows for remote connections..

    But, this is a little gray territory for me so I am sure there are others here that may be able to advise you with more expertise that me.
    "If You Are Reading This In English, Thank A VET"

  16. #15
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    TeamViewer is top notch. I wouldn't dismiss it over the screen size issue and TeamViewer's justification makes total sense to me. A different ratio would distort the screen compared to the real one and that could become a serious issue for some apps.

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