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  1. #1
    New Lounger
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    Help - Windows Explorer error

    Hope someone can help here as I'm at my wits end.

    I keep getting the error message that Windows Explorer has stopped working (I'm using x64 7 Pro) and then restarting. I have tried the following but, to no avail:

    Updating all drivers.
    Running Scannow under admin which could find no vunerabilities.
    Running a virus check (Kasperky) which found nothing.
    Ran Malware Bytes which found nothing.

    I booted-up in Safe Mode which didn't bring-up the message.
    Ran System Restore which didn't fix the issue.

    It was happening at least every minute originally but now only happens about every five minutes or so?

    Can anyone suggest my next move please?

    Thanks for any/all help

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  3. #2
    Gold Lounger Roderunner's Avatar
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    Hi runedog, welcome to The Lounge.
    Try this, SFC Commands.docx
    George's PC Specs. / Laptop. Desktop.

  4. #3
    New Lounger
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    Thanks for the welcome Gold Lounger.

    I tried the Scannow command (Please see above) and it said there was no vulnerabilities on the system?

  5. #4
    Gold Lounger Roderunner's Avatar
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    Sorry about missing SFC data you posted about.
    Download CCleaner and run it using default settings after unticking the Recycle Bin entry.
    Next open Task Manager by right clicking the taskbar, select Explorer.exe on the 'Processes' tab and click End Process, reboot.
    George's PC Specs. / Laptop. Desktop.

  6. #5
    New Lounger
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    Tried that Roderunner but still no j

    Thanks

  7. #6
    Super Moderator jwitalka's Avatar
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    Microsoft has a KB article that addresses this issue:
    http://support.microsoft.com/kb/2694911

    You have tried some of the possible fixes but gives other things to try. Also, look in the event viewer for clues on what may be failing.

    Jerry

  8. #7
    New Lounger
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    Thanks Jerry, I have just tried the memory diagnostic tool wich found no issues.

    What should I look for in Event Viewer, which section?

    thanks again

  9. #8
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    What I've always (4 for 4) found it to be is some sort of soft data file error not correctable by system file check or restore. Only by excising or replacing the bad data file did explorer resume normal activity. I knew enough to keep an eye on explorer interactivity after being baffled by the error the first time around and was able to subsequently identify the bad file quickly.
    Is the error frequency consistent and occur without exploring, or can you generate the error more quickly actively exploring certain drive/folder subsets? If the latter is true its probably the case that one data file is corrupted in that direction of exploration.
    If you have external drives and/or other non-system drives in use, temporarily disconnecting them to see if the problem persists can be helpful as well.
    If the error is consistent even with exploration then it may not be the same problem I've encountered.
    Last edited by F.U.N. downtown; 2012-12-17 at 18:23.

  10. #9
    Super Moderator CLiNT's Avatar
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    I booted-up in Safe Mode which didn't bring-up the message.
    It looks like you've got some 3rd party app or driver that is mal-interacting with your system.
    Check the event viewer in "administrative" view for a clue, or disable everything in the start up section of MSCONFIG, and proceed
    on a path of process of elimination.

    Event Viewer
    If you have never deleted all of the entries in event viewer, you will likely see many unrelated errors.
    I recommend cleaning the event viewer first, then run your system as normally to generate the error again.
    @echo off
    FOR /F "tokens=1,2*" %%V IN ('bcdedit') DO SET adminTest=%%V
    IF (%adminTest%)==(Access) goto noAdmin
    for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")
    echo.
    echo Event Logs have been cleared! ^<press any key^>
    goto theEnd
    :do_clear
    echo clearing %1
    wevtutil.exe cl %1
    goto :eof
    :noAdmin
    echo You must run this script as an Administrator!
    echo ^<press any key^>
    :theEnd
    pause>NUL
    Turn this into a batchfile and name it "Event Log Cleaner"
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Windows 8.1, 64 bit
    Motherboard: DX58SO2*Chipset: X58 Express/Intel ICH10*BIOS: SOX5820J.86A.0888.2012.0129.2203*Processor: Intel Core i7 CPU X 990
    GPU: Nvidia GTX 580*Memory: Corsair 12 GB, 4x3@1600*PSU: Corsair HX1000*Hard drives: REVO X2 160GB*OCZ VERT X3 120GB*5 mechanical storage drives (12 TB) total.

  11. #10
    New Lounger
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    Many thanks Clint.

    I have ran the batchfile which you kindly provided. In Event Viewer, which section do I check to see which errors occur? I have never used this before.

    Thanks again.

  12. #11
    New Lounger
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    FUN Downtown, thanks for your reply.

    The error starts as soon as Windows boots up and then randomly pops-up without interaction of any kind.

    Thanks again

  13. #12
    Super Moderator CLiNT's Avatar
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    Quote Originally Posted by runedog View Post
    Many thanks Clint.

    I have ran the batchfile which you kindly provided. In Event Viewer, which section do I check to see which errors occur? I have never used this before.

    Thanks again.
    Look in the "administrative" section of the event viewer.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Windows 8.1, 64 bit
    Motherboard: DX58SO2*Chipset: X58 Express/Intel ICH10*BIOS: SOX5820J.86A.0888.2012.0129.2203*Processor: Intel Core i7 CPU X 990
    GPU: Nvidia GTX 580*Memory: Corsair 12 GB, 4x3@1600*PSU: Corsair HX1000*Hard drives: REVO X2 160GB*OCZ VERT X3 120GB*5 mechanical storage drives (12 TB) total.

  14. #13
    New Lounger
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    Many thanks once more Clint. Here is the error, any help?

    explorer.exe
    6.1.7601.17567
    4d672ee4
    atiumd64.dll
    9.14.10.926
    5064fc85
    c0000005
    000000000019088b
    cf0
    01cddd18fe45ab5d
    C:\Windows\explorer.exe
    C:\Windows\system32\atiumd64.dll
    ab73ac13-490c-11e2-a3ad-20cf304ce6ab

  15. #14
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    Seems it's the video driver causing it: http://www.boostbyreason.com/resourc...umd64-dll.aspx

    You could try to find a different driver version.

  16. #15
    New Lounger
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    Thank you Admin, I recently updated my drivers using Driver Genius Pro, should I update this driver via Windows?

    Many thanks

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