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  1. #1
    Uranium Lounger CWBillow's Avatar
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    Only red "X"'s, no graphics

    Update: If I take an e-mail from another address that I have that is showing graphics, and forward it to my "main" address, it does show graphics. So apparently it is just those that I receive directly.

    CB
    ---
    I didn't change anything from this afternoon till now, but my Outlook graphics all show as below. My Trust Center settings aren't set to block downloads. What could cause this?

    If I were to tray a new user profile, how do I make sure that I retain all my settings and my e-mail?

    Regards,
    Chuck Billow
    Last edited by CWBillow; 2012-12-20 at 22:32.
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

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  2. #2
    WS Lounge VIP Browni's Avatar
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    You've lost me here. Is this an update to another thread you created?

    Images within email can either be stored in the email itself or refer to a remote location. By default Outlook will block remote images.

    Does the email program you are using to forward the emails embed the images?

  3. #3
    Uranium Lounger CWBillow's Avatar
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    I'm sorry...No, this is a new post. I'm using Outlook 2010, and have it set to download images [in the Trust Center] which it was doing until a couple hours ago.

    I have a separate/different user profile [in the same Outlook. Messages received there show images and when forwarded to the other profile they show the images as well -- just not when downloaded directly.
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  4. #4
    Uranium Lounger CWBillow's Avatar
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    If I do need a new profile, will I be able to just import the messages from the current setup? And I don't suppose I'll be able to re-use customizations -- toolbars etc.?

    Regards,
    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  5. #5
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    Have you tried disabling the automatic image downloads, close Outlook, re-open Outlook, re-enable automatic image download?

    Have you tried a system restore?

    Joe

  6. #6
    Uranium Lounger CWBillow's Avatar
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    I tried all that Joe. I'm going to try a new PST file.

    Regards,
    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  7. #7
    Uranium Lounger CWBillow's Avatar
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    Frustrating!!!

    I don't understand. I TOTALLY re-installed Microsoft Office. The I rebuilt all my e-mail addresses. And, I am getting virtually NO graphics.

    I get some...with what little I understand about the process, embedded graphics are coming through, but none that rely on a link. But I see graphics if I go to the web mail server [1and1].

    THEY say that since the web mail is working it's an Outlook issue. But what the heck else can I do here after reinstalling everything?

    I have NEVER had this happen before. I had graphics issues, but they were generally trust center settings or the like. I can't think of anything else to adjust.

    It was working fine yesterday, and then all of a sudden, no more graphics.

    Any ideas would be at least something to try.

    Regards,
    Chuck Billow
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  8. #8
    Super Moderator jwitalka's Avatar
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    See if this item is of any help:
    http://www.slipstick.com/problems/red-xs-in-email

    Jerry

  9. #9
    Uranium Lounger CWBillow's Avatar
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    jerry, no, that wasn't it. I must have corrupted something somewhere. Anyway, I couldn't spend any more time so I just went back and "started over" installing. I'm trying to keep an eye out to catch any culprit, and doing registry backups about every 15 minutes.

    Thanks though for your efforts,
    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  10. #10
    Uranium Lounger CWBillow's Avatar
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    Well another day of no answers wasted.

    I set up a test account, and sent it an e-mail with graphics. It seemed to work. I built all the email address, and all the IMAP accounts are in the same state -- no graphics showing. I haven't downloaded the one [big] PST account I have, partly because I don't know if this is corrupting the mail, or just not showing the graphics.

    I have NEVER had this problem since my first use of Outlook in 1998.

    I don't know what the h--- to do now.

    Regards,
    Chuck Billow
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  11. #11
    Uranium Lounger CWBillow's Avatar
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    OK, I installed the same Outlook 2010 on another machine and the graphics there seem to be fine.

    Now, since the graphics in all my other programs, and on the web seem to be OK, what the devil could POSSIBLY be set wrong here? I've installed Outlook over a dozen times and not had any issue. What the heck could be causing this?

    I went back to a prior image that was fine; I double-checked the video driver...I think I need a DRINK!

    Regards,
    Chuck Billow
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  12. #12
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    If it works OK on another machine then you have a settings problem. Check your IE settings on downloading graphics. You can run a tool such as Procmon which would allow you to capture registry changes when you install Outlook. I'm sure the capture file will be huge.

    Joe

  13. #13
    Uranium Lounger CWBillow's Avatar
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    It's very strange: I talked to 1&1 last nite, and although the positioned themselves as not responsible for Outlook [understandably], they did give me the piece I needed: My 1&1 online settings were set to block graphics, so that they weren't allowed to pass through. Once that was set properly, I was then able to coordinate my Outlook settings, and it SEEMS to be OK.

    Thanks to all,
    CHuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  14. #14
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    Good news!! Glad you got it resolved. Thanks for posting the solution.

    Joe

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