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Thread: mouse problem

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    mouse problem

    I have a Lenovo touchpad running win 8. It only has USB 3 connectors. If I plug a wireless mouse with USB 2 in it works fine for a while, maybe a day or two but then the computer doesn't recognise it any more. Is this a win 8 bug or is there a way round it?

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    Plutonium Lounger Medico's Avatar
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    Have you looked for drivers or software for the mouse. I would clearly suspect the mouse. What kind of mouse are you talking about?
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    No, it is not "a Windows 8 bug".

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    Yes, I have looked for drivers but windows says they are up to date. I've tried three different mice, a logitech, a Kensington and a Daffodil. Same result each time. I started with the kensington which has worked fine with Windows 7, plugged in the USB and for two days it was fine then the computer didn't recognise it. Same with the other two.

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    Did the computer "sleep" or "hibernate"?

    Have you checked the power options for the USB ports?

    Joe

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    Super Moderator jwitalka's Avatar
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    Don't rely on Windows to tell you if the drivers are up to date. Go to the manufacturer's web site and check there. Also check to see if your Lenovo has updated chipset drivers. Driver issues can also cause you to lose the mouse when waking from hibernate or sleep as Joe suggested. Go to device manager and check properties on the mouse. Click on
    the power management tab and make sure "allow the computer to turn off this device...." is not checked.

    Jerry

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    Yes, I've checked the power options and they are fine. No the computer didn't sleep or hibernate, it was turned off ( at least what Windows 8 calls off)

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    Yes, even though Windows said all was well I did check with the manufacturers too and all seems to be correct. I've followed your advice re mouse properties and there is no tick.

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    Super Moderator jwitalka's Avatar
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    If you turned it off and didn't change any Windows defaults, you did a hybid hibernate. Does unplugging an replugging the mouse bring it back? Also, try disabling Fast boot:
    http://www.eightforums.com/tutorials...ndows-8-a.html

    One other thing to try is to go into the Control Panel mouse applet, click on the tab for your touchpad, and see if there's a setting for "disable when external pointing device plugged in" that you can enable.

    Jerry

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    it seems to have cleared itself for the moment, at least the Logitech mouser is working OK. It looks as if this is not a one-off though as searching the net I have come across several other queries with the same difficulty. I'll see what happens now. Thanks to all who have helped

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