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  1. #1
    Star Lounger
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    Installing software on Windows 8

    I have downloaded the installation files for various pieces of software including Firefox and eWallet (http://www.iliumsoft.com/download.php?prodcode=40420 see also http://www.iliumsoft.com/support/article/AA-01914 ). When I double click on the file in the downloads folder, nothing appears to happen. When I right-click and select "run as administrator" a box pops up asking if I want to allow the program to make changes to the computer, I select "Yes", and ... nothing appears to happen.
    I don't know how to proceed...

  2. #2
    Super Moderator CLiNT's Avatar
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    First ensure that the software is compatible with Windows 8 and that you have software installation privileges.
    Then look for the installed software on the programs section of the start screen, under "all apps".
    Last edited by CLiNT; 2013-01-31 at 16:54.
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  3. #3
    Plutonium Lounger Medico's Avatar
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    If you are trying to install from a limited account that you created this could be your problem. If that is the case switch to the default administrator account that Win 8 created when you first installed it.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  4. #4
    Star Lounger
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    Thanks, CLiNT

    The eWallet software started running (lots of instances - no doubt all my attempts...) It's now installed. I had to reboot before it would sync, but it now appears to be working.

    Firefox still isn't going. I used SxsTrace to see what was happening - the output file is attached. Oddly, this time a dialog box popped up saying "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
    Attached Files Attached Files

  5. #5
    Star Lounger
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    There's only one account on this laptop: me; and I am set as administrator. I also used "run as administrator".

  6. #6
    Plutonium Lounger Medico's Avatar
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    The side by side is mentioned in this MS answers article. It is related C++ runtime. The answer may be there.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
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