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  1. #1
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    Windows Live Mail client giving error (that, itself, seems to be an error)

    Hi

    My system = Windows 7, 64-bit, Service Pack 1

    WLM was working flawlessly for about 2 years.

    I have had the following problem for a few days:

    1+2.jpg

    It started happening around day-break on Wednesday.

    1. That's a few hours after Windows Update installed.

    2. About that time, I was trying to get newgroups working until I found that my ISP had stopped providing the service last month; I've never used newsgroups on this PC before so anything I tried insode WLM was it's "first time" (*sigh* ... I'm such a romantic!).
    I then tried Microsoft Communities but it claimed that wlm.exe could not connect (blaming the firewall or AV - even though email was working fine in retrieving emails).

    3. I had also added Bing Desktop a few days before but disabled it that morning in Windows startup (because it kept putting the search box on my taskbar; I just wanted it for the desktop images).

    That's about all that was going on during the hours before the non-error appeared.

    The WLM client :
    - was part of Window Essentials 2011 at the time it went rogue.
    - has managed 9 email accounts without any problem for a long, long time:
    * hotmail x 5
    * live.com.au x 2
    * gmail x 1
    * ISP x 1
    - is booted at startup

    The problem:
    - when WLM starts, it checks all accounts for new email; there are no errors on this first try (the first account gets a green tick and its status = "completed")
    - at 10 minute intervals, it rechecks for new emails; from that 2nd check on, it displays that error in the screenshot (above)
    - the error content is always blank
    - if I change the order that the accounts are checked (eg. by renaming some to change the first 2 that get checked), exactly the same behaviour occurs; so it seems to rule out a problem with a particular account (it happens to any account that is checked first)
    - if I send an email to the first account to be checked, it still gives the error but downloads the test email anyway; this seems to suggest that the problem is not with the email content.
    - The list checked (screenshot) does not give a tick or a "completed" status for the first checked account, even though emails in that first account are downloaded ok; it even flags the WLM icon in the system tray that new emails have been downloaded.

    What I have tried:
    1. rolled back to pre-Windows update using System Restore and restarted; result = no change
    2. uninstalled WLM cleanly and restarted;
    3. checked WLM registry keys and 'program files' install folders to verify that WLM was removed & no artifacts remaining; yes, they were.
    4. re-downloaded WLM client (this time = Windows Essentials 2012)
    5. re-installed WLM & restarted
    6. ran WLM & set-up the accounts again & re-populated the accounts with emails from the servers.
    7. same problem occurs from 2nd check of all emails.

    I can't understand why the first email check (after WLM starts) is fine but subsequent checks give that "faux error".

    I uninstalled WLM a few times with no joy.
    I'm not a computer genius and would be grateful for any help.

    The error can't be ignored because, every 10 minutes:
    - it pops-up, requiring [x]-iting
    - flashes on the taskbar
    but I would not care if I could just prevent those 2 "symptoms" from being evident (but I can find no setting to "stop making error alerts").

    Thanks for help.


  2. #2
    WS Lounge VIP Browni's Avatar
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    This is a total stab in the dark.

    Try temporarily removing one of your email accounts and see if the problem still exists.

  3. #3
    Lounger
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    It does.
    I started by adding just 1 (after 1 server check, ok; after 2, error).
    Then added another... (same)
    ... as part of my original attempted self-help.

    I even burned incense.

  4. #4
    Gold Lounger Roderunner's Avatar
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    Destry, what Firewall do you use?
    O wad some Power the giftie gie us, to see oursels as ithers see us!

  5. #5
    New Lounger
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    I am having this exact problem on my new dell desktop and it has been happening from day 1. any advice would be appreciated.

  6. #6
    Super Moderator jwitalka's Avatar
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    Go into options > accounts > Email accounts. Click on each of the Hot Mail accounts and click the properties button. Uncheck the box next to "Include this account when receiving or synchronizing" as a test. If the error disappears, enable the acounts one at a time until you find the culprit.

    Jerry

  7. #7
    Lounger
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    @Roderunner: I use Comodo Internet Security Pro 2012. I've been using Comodo for a couple of years without any issues.
    It includes an AV and a firewall.
    It's set to update when I approve it.
    I did nothing this week.
    Thanks


    @jwitalka: Ok, I will try that now. But I'm not optimistic. As said, it happens when there is just 1 account setup in WLM.
    Thanks

    Success !!!!
    Thank you, jwitalka! Thank you! thank you! thank you!


    As soon as I opened the Email options, I knew what the problem was. Newsgroups!
    So I disabled that first.

    WLM PROBLEM - Windows Live Mail client giving error- Newsgroups2.jpg

    Unchecking that setting in Newsgroups properties did the job!!!!
    It was my gut feeling all along that newsgroups was the culprit, even before I began any tests yesterday.
    I started trying to remove Newsgroups from WLM altogether.
    But I gave up quickly on that because I was misled by the "no newsgroups subscribed" (why would newsgroups be an issue if nothing was setup?):

    WLM PROBLEM - Windows Live Mail client giving error- Newsgroups.jpg

    It's all good now, guys.
    Woot!
    I haven't been to the toilet in 10 mins!
    Admin... please promote jwitalka... to demi-god or something.


    Thank you, jwitalka and Roderunner.


    Great service from the experts, here at Windows Secrets.
    Last edited by Destry; 2013-02-15 at 12:14.

  8. #8
    Lounger
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    Afterword:

    Somehow, Win-7 remembered the Newsgroup attempts even after several clean uninstalls of WLM.
    This seems to be another problem with the way Win-7 works, similar to how it never really shuts down even when you tell it to.

    I'd prefer that it didn't try to second-guess / anticipate me.

    Anyhow, I hope that fix from jwitalka solved Imgarza's problem as well as mine.

  9. #9
    Super Moderator jwitalka's Avatar
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    You're welcome. Glad you were able to resolve your issue.

    Jerry

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