Hi to all,
My Dell X8500 Windows 8 Pro 64bit computer will not shut down or Restart without a forced shutdown. I just get a Restarting blue screen and the circle of dots indicating it is trying to shut down, but nothing happens. I have left it for a half hour or more but still it will not shut down.
I went out on the internet and posters have suggested everything from turning off “Turn on fast startup (recommended)” to running “bcdedit /set disabledynamictick yes” at the command prompt. Nothing has worked.
It was also suggested to run “PowerCFG.exe /energy” and It notified me of – 21 Errors, 3 Warnings & 23 Informational problems and told me to see C:\windows\system32\energy-report.html for more details but I can’t find any such document or file on my computer C: drive.
I am not sure where I can find this information or how to correct all of the problems.
Can anyone suggest a solution to putting my computer back to working normally short of reinstalling Windows 8? I am sure that my need to hit the start button each time I want to shut the computer down is not doing any good and probably adding more to the list of problems. Respectfully, Graphics Guy