Results 1 to 7 of 7
  1. #1
    2 Star Lounger
    Join Date
    Feb 2010
    Location
    Locust Grove, Virginia, USA
    Posts
    105
    Thanks
    52
    Thanked 1 Time in 1 Post

    Windows Live Mail freezes in Windows 8

    Hi to all,

    I am having a problem with Windows Live Mail on my Dell X8500 Windows 8 Pro 64bit computer. It will freeze up when receiving new e-mail if I try to download mail a second time during the same session. It indicates that it is downloading the first message but hangs and never completes. I have to reboot the computer to remove the error and download additional mail.

    I tried Goggling for answers but the suggestions: Turning off the option “Send and receive messages at startup” and changing the Compatibility to Windows 7 or other versions didn’t work for me.

    Does anyone have any other suggestions I could try? Respectfully, Graphics Guy

  2. #2
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    Reinstall the client:
    Uninstall the client and remove or delete the entire store folder contents.
    Prior to deleting the store folder contents ensure you have exported your contacts and email.
    I would set the account up manually as opposed to importing it back in.

    Also, In windows 8 try to avoid having two clients running. I know the default Start Screen Modern UI area will have an email client. [uninstall it]
    This is totally not necessary to have it active and running on a desktop computer, it's actually meant for the RT version on small portable devices.
    Last edited by CLiNT; 2013-02-16 at 17:25.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
    EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.

  3. The Following User Says Thank You to CLiNT For This Useful Post:

    Graphics Guy (2013-02-16)

  4. #3
    2 Star Lounger
    Join Date
    Feb 2010
    Location
    Locust Grove, Virginia, USA
    Posts
    105
    Thanks
    52
    Thanked 1 Time in 1 Post
    Thank you Clint for the input.
    Being not very well versed in computer techniques, where can I find information on how to do this? Is the client you refer to Windows Live Mail? I went into the Control Panel and didn’t even see WLM listed under “Programs and Features”. I Goggled and went to File Hippo and downloaded a new copy of Windows Live Mail 2012 (16.4.3505). Do I just go into C:\Program Files (x86)\Windows Live\Mail and remove everything and just reinstall the new program I downloaded? I also have a C:\Program Files (x86)\Windows Mail folder. As you can tell I have no idea what I am doing.
    Respectfully, Graphics Guy

  5. #4
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    WLM will be bundled with Windows Live Essentials, assuming that is what you have.

    First, prior to doing anything, open WLM and locate your store folder;
    File->Options->Advanced->Maintenance->Store Folder. click on store folder and note the path to the storage folder.
    WLM 04.jpg
    As you can see, my Store Folder will be different because I have moved it previously.

    Locate the Store Folder in explorer and note it's size. Once you have everything exported (see below) you can close your WLM
    client and delete the contents. Then uninstall the client. It should be located in the control panel under Windows Live Essentials.



    Export
    Create an empty folder on your desktop and name it email, or whatever.
    Then
    File->Export Email->Email Messages. Select Microsoft Windows Live Mail as the export format.
    WLM 02.jpg*WLM 03.jpg
    Then click next and locate the newly created desktop folder.
    Contacts
    For contacts, click on your contact book icon in the lower left side of the client, then go to the ribbon on top and select export.
    I recommend doing both comma separated and business card. They both can be exported to the new folder you've created.
    Comma separated: name the file, then locate the folder you whish to export to.
    WLM 01.jpg
    Business card: Locate the folder your whish to export to.
    One of the above will export every contact individually, the other will combine all contacts into one file for export.
    Email Accounts
    File->Options->Email Accounts. Click on the account and select properties. Note the relevant account information;
    Copy all account information to notepad and also export it to the export folder you created on your desktop.

    It's pretty simple once you get the hang of it.
    For importing back in once you have the newly installed client up and running, IMPORT from the folder you just exported to.

    Optional: Prior to reinstalling WLM, run CCleaner and it's registry cleaner utility as well. Then boot the computer.
    Last edited by CLiNT; 2013-02-16 at 17:29.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
    EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.

  6. The Following User Says Thank You to CLiNT For This Useful Post:

    Graphics Guy (2013-02-17)

  7. #5
    2 Star Lounger
    Join Date
    Feb 2010
    Location
    Locust Grove, Virginia, USA
    Posts
    105
    Thanks
    52
    Thanked 1 Time in 1 Post
    Hi Clint,

    Thank you for the expanded instructions. I will try them out this week when I have more time.
    Thanks again, Respectfully, Graphics Guy

  8. #6
    2 Star Lounger
    Join Date
    Feb 2010
    Location
    Locust Grove, Virginia, USA
    Posts
    105
    Thanks
    52
    Thanked 1 Time in 1 Post
    Hi Clint,

    Just to bring you up to date, I refreshed/repaired my Windows 8 program and re-installed Windows Live Mail and everything is working fine now.
    Thank you for all your time and assistance. Respectfully, Graphics Guy

  9. #7
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    Good to here it, thanks for posting back
    CLiNT
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
    EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •