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  1. #1
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    Random Blue Screen

    Hello,
    I have a brand new custom pc. Windows 7 pro 64 bit, 64gb ram. Computer was working fine for a month then I started getting blue screens. Below are 2 items I found from the memory dump. Can you tell me how to fix them?

    ntoskrnl.exe ntoskrnl.exe+e6e10 fffff800`0321c000 fffff800`03803000 0x005e7000 0x50e79935 1/4/2013 8:08:37 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18044 (win7sp1_gdr.130104-1431) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

    PSHED.dll fffff880`00ca4000 fffff880`00cb8000 0x00014000 0x4a5be027 7/13/2009 6:32:23 PM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\PSHED.dll

    When I expanded the pshed.dll screen it mentions microsoft keyboard. I am using the wireless keyboard and mouse from microsoft 5000 series.

    Mike

  2. #2
    Super Moderator bbearren's Avatar
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    How are the batteries? Do you have the latest drivers from MS? I've had a couple offered through Windows Update, and accepted them. I'm using the same combo for almost two years now, with no problems other than a mouse battery. No blue screens.

    There is also the possibility of a problem with the USB transceiver.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  3. #3
    WS Lounge VIP mrjimphelps's Avatar
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    If you have PS/2 ports on the computer (not likely, since the computer is new), and if you have a PS/2 keyboard (and perhaps mouse), you might try disconnecting your wireless keyboard and mouse and connecting the PS/2 keyboard and mouse.

    This could be a temporary solution while you are troubleshooting the problem.

    Here's something I posted on a related situation:

    http://windowssecrets.com/forums/sho...Would-Not-Work
    Last edited by mrjimphelps; 2013-04-01 at 12:41.

  4. #4
    5 Star Lounger
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    Cool

    you could try running "sfc /scannow" in an admin command prompt to see if it can find and repair any corrupt windows system files.
    Clive

    All typing errors are my own work and subject to patents pending. Except errors by the spell checker. And that has its own patients.

  5. #5
    Super Moderator jwitalka's Avatar
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    Run Windows Memory Diagnostic to make sure you don't have a bad memory stick.

    Click on the start orb and type memory, then click on windows memory diagnostic in the search results.

    Jerry

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