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  1. #1
    New Lounger
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    Can someone help with a minidump?

    Dear All,

    I just bought a Dell laptop, and installed all the softwares I had on my previous laptop.

    I am experiencing BSODs, and I cannot figure out which software/driver is at fault.

    It's an IRQL_GT_ZERO_AT_SYSTEM_SERVICE, STOP: 0x0000004a in ntoskrnl.exe

    Could you please help me interpret the minidump?

    040613-12261-01.dmp.txt

    Thanks.

    Olivier

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  3. #2
    Super Moderator satrow's Avatar
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    Hi Olivier,

    Remove Bitdefender http://www.bitdefender.com/support/H...ender-333.html reboot and install MSE http://windows.microsoft.com/en-US/w...ity-essentials during testing, ensure that Windows own firewall is enabled.

    BSOD BUGCHECK SUMMARY

    Code:
    
    Debug session time: Fri Apr  5 23:13:09.917 2013 (GMT+1)
    Loading Dump File [C:\Users\RoLY\SysnativeBSODApps\040613-12261-01.dmp]
    Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime: 0 days 6:21:41.744
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BugCheck 4A, {7722138a, 2, 0, fffff88004bf5b60}
    BugCheck Info: IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Bugcheck code 0000004A
    Arguments: 
    Arg1: 000000007722138a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88004bf5b60, 0
    PROCESS_NAME:  vsserv.exe
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    MaxSpeed:     2600
    CurrentSpeed: 2591
    BiosVersion = A09
    BiosReleaseDate = 12/13/2012
    SystemManufacturer = Dell Inc.
    SystemProductName = Latitude E6430
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    
    Enable Driver Verifier for 24-48 hours, until you collect another crash dump saved http://www.sysnative.com/forums/bsod...h-related.html

    Once you have a dump or two collected, disable Driver Verifier and follow these instructions http://www.sysnative.com/forums/bsod...ows-vista.html and then upload the required zip file back here so that we have more relevant data to study.

  4. The Following User Says Thank You to satrow For This Useful Post:

    OlivierDelrieu (2013-04-05)

  5. #3
    Plutonium Lounger Medico's Avatar
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    I would start with an Elevated Command Prompt, then type sfc /scannow This might find and fix the problem.

    This indicates some sort of NT kernel problem. Could be many different causes. A search shows many different discussions of this.
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  6. #4
    New Lounger
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    Hi Satrow,

    Thanks a lot.

    It happens that vsserv.exe is BitDefender's main process. I've contacted their support.

    I'm happy to proceed with what you suggested, but is there any interest now?, and it is feasible with BitDefender still installed ?

    Cheers,

    Olivier

  7. #5
    New Lounger
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    Many thanks for your help.

    sfc /scannow returns no error.

    as vsserv.exe is a BitDefender process, I kept it with Driver Verifier. Please find attached the more informative minidump:

    040613-15100-01.zip

    It seems that bdfwfpf.sys is the culprit. It's a BitDefender driver.

    I've contacted their support and posted on their forum.

    Any thing else I might do ?

    Cheers.

    Olivier.

  8. #6
    New Lounger
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    [ I didn't know my reply would have to be moderated - hence the double (now triple) replies ]

    BitDefender's support solved the issue.

    Satrow: your message was very helpful. With Driver Verifier and Nir Soft Blue Screen View I now know how to better deal with BSOD.

    Cheers,

    Olivier.

  9. #7
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    Quote Originally Posted by OlivierDelrieu View Post
    [ I didn't know my reply would have to be moderated - hence the double (now triple) replies ]

    BitDefender's support solved the issue.

    Satrow: your message was very helpful. With Driver Verifier and Nir Soft Blue Screen View I now know how to better deal with BSOD.

    Cheers,

    Olivier.
    Something in the reply triggered an automatic moderation feature. I found your unmoderated replies a bit by chance.
    Sorry about that.
    Rui
    -------
    R4

  10. #8
    Super Moderator satrow's Avatar
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    Good work Olivier,

    I assumed you were still working through the later 340k 'results' suggestion looking for the answer not that you were stuck in the moderation queue.

    Like you, I was also thinking of a possible link with the VPN, good to see that BitDefender's team seem to have pinpointed the likely issue so quickly!

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