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  1. #1
    Star Lounger
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    Right-click crashes Windows Explorer

    Running Windows 7 Professional 32-bit, fully patched.

    Each time that I right-click within Windows Explorer, Explorer crashes, and it has to be restarted. Quite irritating. I can only use commands in Explorer from the menu bars; context menu is useless. The same behaviour is seen in other file managers.

    Does any Lounger have any ideas?

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  3. #2
    Bronze Lounger DrWho's Avatar
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    As a PC tech, I can only suggest that (first) you try a different Mouse.
    I've seen a failing mouse, send bad code to the CPU and the CPU will shut down the PC to prevent further damage.
    Try it!

    Also a stuck key on your keyboard (I had one last week) can cause all sorts of hate and discontent.
    If you have a spare keyboard or can even borrow one, try that too.

    Beyond that, I'd be doing a System Restore to a point before the problem started.

    Good Luck,
    The Doctor
    Experience is truly the best teacher.

    Backup! Backup! Backup! GHOST Rocks!

  4. #3
    Super Moderator jwitalka's Avatar
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    See if anything in this article helps:
    http://windowsxp.mvps.org/slowrightclick.htm

    Jerry

  5. #4
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    Quote Originally Posted by JohnFleming View Post
    Running Windows 7 Professional 32-bit, fully patched.

    Each time that I right-click within Windows Explorer, Explorer crashes, and it has to be restarted.
    Does any Lounger have any ideas?
    John,

    Hello... Try running from an Elevated "Command Prompt" (running as administrator) "sfc /scannow" If there are any corrupt files this will repair them ... No Quotes and space after sfc... Regards Fred
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  6. The Following User Says Thank You to Just Plain Fred For This Useful Post:

    JohnFleming (2013-04-08)

  7. #5
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    Fred - many thanks. SFC /scannow does not return anything out of the ordinary.

    I am working away at jwitalka's suggestion of using ShellExView, but nothing seems to be turning up there either.

  8. #6
    Gold Lounger
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    John,
    Try looking at the "REGISTRY" entry ( After trying Dr Whos suggestions) on my "7 \ 32" Pro OS my entry looks like my screen shot check yours... Regards Fred
    Attached Images Attached Images
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  9. #7
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    Fred - thanks for your continued willingness to help.

    My registry branch - HKCU\Software\Microsoft\Windows\CurrentVersion\Pol icies has no key "Explorer".

    Could that be the root of the problem? What should I put in there?

  10. #8
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    Quote Originally Posted by JohnFleming View Post

    My registry branch - HKCU\Software\Microsoft\Windows\CurrentVersion\Pol icies has no key "Explorer".

    What should I put in there?
    John,
    Hello...
    1. First thing and the most important .... Make a complete full system "Image". There are free programs if you are not familiar with the "Windows Backup" (Messing around the registry is always risky ) Post back with any questions regarding "Imaging"

    2. Yes this could be the problem ...In Registry editor find the path as above...Click the "Edit" > New> Key (or DWord if you have "Explorer" entry) > Then enter NoDriveTypeAutoRun then assign the decimal value as shown in my screen shot ...

    Regards Fred
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  11. #9
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    Fred - again, thanks for your support.

    I added the registry key as suggested, thanks for the caution, but still find that Explorer crashes as before.

    Perhaps I should have posted the problem details, see below:

    <quote>
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d6727a7
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18015
    Fault Module Timestamp: 50b83b16
    Exception Code: c0000005
    Exception Offset: 000086d8
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    <unquote>

    Does this help at all?

  12. #10
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    Quote Originally Posted by JohnFleming View Post

    I added the registry key as suggested, thanks for the caution, but still find that Explorer crashes as before.
    John,
    Hello... Take a look at the "HKEY_LOCAL_MACHINE" same path as well ...Make sure that there is no Explorer KEY ..."NoViewContextMenu" entry

    Also Run a MalwareBytes Free scan just to on the safe side
    Regards Fred
    Last edited by Just Plain Fred; 2013-04-09 at 16:14.
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

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    JohnFleming (2013-04-10)

  14. #11
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    Fred - here also, HKLM\Software\Microsoft\Windows\CurrentVersion\Pol icies has no key "Explorer".

    Also, I have checked with MalwareBytes Pro, a full system scan, returned no problems.

    I am becoming resigned to doing a full reinstall.

  15. #12
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    Fred - many, many thanks for staying with me on this one.

    I think that I have the answer. Searching in another forum found others with the same problem, who had solved it by deleting two empty registry keys, HKCR\*\ShellEx\ContextMenuHandlers\{C539A15A-3AF9-4c92-B771-50CB78F5C751} and HKCR\Folder\ShellEx\ContextMenuHandlers\{C539A15A-3AF9-4c92-B771-50CB78F5C751}. This solved it. All the old functionality restored.

    Naturally, I was interested to find what owned {C539A15A-3AF9-4c92-B771-50CB78F5C751} in the registry; it appears that this key was put there by the Acronis True Image installer.

    So, no reinstall, praise be, and, again, Fred, many thanks. Acronis, no thanks!

  16. #13
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    Quote Originally Posted by JohnFleming View Post
    Also, I have checked with MalwareBytes Pro, a full system scan, returned no problems.

    I am becoming resigned to doing a full reinstall.
    John,

    Hello... I hope not.. To have to do that is a real pain ..Question : ...Before this happened to your OS , can you remember what it was that you were doing ? Was there something that happened a day or so before that would help ? Or did you install an update ... I have "Explorer" Registry entries all over the place ...Something has made them "Get Gone". Not trying to be "preachy " about backup Imaging ...but this is where it could have save you much grief.... ...One other question have you made a " Windows repair disk" this might be an option ...to try a Windows Repair... Regards Fred

    EDIT: Guess that you were typing as i was responding ... Glad to Hear!!! Thanks for posting your results ... Figured it was a Registry problem of some sort.
    Last edited by Just Plain Fred; 2013-04-10 at 17:12.
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  17. #14
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    I've had the same problem for the past few weeks. I've had nothing to do with Acronis. Perhaps the "ownership" of the Registry Key is mislabeled. I'm guessing it's something which was done by some recent Windows Update. Anyhow, I'm off to delete those keys -- thanks for posting them! -- and will try to remember to return and say whether the solution solved my identical problem.

  18. #15
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    Warning/disclaimer: I'm totally not a tech-savvy person,

    I'm sorry to report my problem may be different from the of the OP, as I additionally have Internet Explorer crashing upon exit (APPCRASH, iexplore.exe, Fault module nvwgf2um.dll version 9.18.13.1100, exception code c0000005, exception code offset 00f66ea). None of the above suggestions made any difference to the behaviour of either the explorer program (Better Explorer, in my case -- though Windows has also been reporting [not Desktop Explorer] Desktop Window Manager has stopped working [ not has crashed]) or IE 9.

    However, I didn't go through the whole process described at http://windowsxp.mvps.org/slowrightclick.htm , because I have a sneaking suspicion this may relate to the update of an NVidia driver which I performed several weeks ago. When I searched that DLL on the MS Support Community, it was mentioned as a graphics-related DLL. The coincidence is interesting.

    So I wonder if the OP has also updated a similar graphics driver lately.

    Mine is NVidia NVS 4200M. I obtained the update from the Lenovo website, specifically for my machine, a ThinkPad T420s. The driver version is 9.18.13.1100 dated 10/01/2013.

    Not sure if this helps. If it doesn't, please feel free to ignore! :-)

    Additional note: in the Advanced Internet Options, clicking "Use software rendering instead of GPU rendering" may help if this is a video-related issue.
    Last edited by lpking; 2013-04-11 at 09:56. Reason: see [ ]s

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