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  1. #1
    New Lounger
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    Font changed in preview pane in Outlook 2010

    All of a sudden (probably related to some other software install/uninstall?) the font in the reading pane on some HTML messages is I believe Arial black. I've checked all the usual spots to change the formatting and even uninstalled and reinstalled outlook to no avail. I've attached images showing how it looks in outlook now (image1) and how it looks in a browser and another email client (image2) I've posted the same thing at Microsoft's Outlook forum without getting a proper reply, thought you pros would be able to figure this out.

    image1


    image2
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  2. #2
    New Lounger
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    Anyone have any idea's on this????

  3. #3
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    If you reply which font is displayed when you click in the suspicious text.

    Have you deleted any fonts?

    Joe

  4. #4
    New Lounger
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    Joe, It shows Arial Black in a reply and I have deleted the font, (copied it first and put in a zip file) rebooted the computer but it still shows as arial black in outlook.

  5. #5
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    The font is most likely a protected system file. Windows File Protection will automatically restore the file if it is deleted.

    Have you looked at the source of the HTML email to see what font might be specified?

    Joe

  6. #6
    New Lounger
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    this is the html code from the email
    body{margin:0;width:100%;height:100%} body,td,input,textarea,select{font-family:arial,sans-serif}

    Also the arial black was no longer lised as a font in my font folder after a reboot. When I went back on this afternoon it changed to times new roman, I reinstalled the arial black and it's back to that font now. My default fonts in outlook are set to tahoma.

  7. #7
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    I think the real question is; does Arial (non-Black) exist within your installed Windows fonts? (Which is what Joe was getting at when he asked if you'd deleted any fonts.)

    It seems like Outlook is using the closest it can find.

    Bruce

  8. #8
    New Lounger
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    Arial is there, when I deleted arial black I left arial on the system

  9. #9
    New Lounger
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    Update, tried to delete the entire arial family, wouldn't do it said "protected system font" but took out the arial black, message now formats in times new roman, hope this helps

  10. #10
    New Lounger
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    Update 2, arial black is back, not on the system but on the emails, wtf???? this is weird.

  11. #11
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    If it is not on the system it is in the email itself. How a browser would handle an embedded font would be determined by security settings for the browser. If fonts downloads were disabled another font would be substituted.

    Joe

  12. #12
    New Lounger
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    font downloads are not disabled in my browser (IE10 and firefox) and I can't find a setting like that in outlook.

  13. #13
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    Outlook is probably using the IE settings. Have you tried any Microsoft forums?

    Joe

  14. #14
    New Lounger
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    I did with no luck, maybe I'll try again

  15. #15
    New Lounger
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    Link to fix if anyone else needs help with this issue

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