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  1. #1
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    Windows XP Internet Access

    A week ago Win Me disintegrated, so I did a cleanup of the disk, reformatted, and installed Win XP along with Office 2000 Professional. Things seemed to be working fine. A couple of days later I received my Office XP standard CD, so I installed it, allowing Access to remain from the Off 2000 but upgrading everything else (PowerPoint, Excel, Word, and Outlook). Since then, I have had some problems, mainly in that hyperlink clicks sometimes work and sometimes generate "You must connect to the Internet" message (even though my cable modem is always on). In most cases where this occurs, clicking Retry makes the connection. However, In Windows XP's Help & Support pages, the hyperlinks will always work (some pages) and never work (other pages). This is very frustrating.
    Any ideas?
    Thanks.
    globalist

  2. #2
    ileacy
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    Re: Windows XP Internet Access

    What you are seeing is intemittent problems with your cable modem. I have lived with this for years with two separate cable modem connections, and currently DSL.

    At times the high speed links go bad for short periods.

    ...err....

    Just looked at your post again. You should not have a solid error on links, just intermittent, unless your cable is getting extended outages.

    One way to check your cable status is to ping your DNS server. This should always reply very quickly.

  3. #3
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    Re: Windows XP Internet Access

    Ian,
    Thanks for your rapid response, but I don't think that the cause is the cable modem. The "Works" vs "Not Works" areas are too correlated with what I am doing. It is especially strange that the Help & Support pages behave so consistently on a page, but differently from page to page.
    globalist

  4. #4
    ileacy
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    Re: Windows XP Internet Access

    Could you post sample links to working/not working?

  5. #5
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    Re: Windows XP Internet Access

    Here are some clues:
    - The Get Help From Microsoft link under Support under Help and Support does not detect a web connection. Clicking again just gives Offline Support Options.
    - When I go to web site www.ccnorte.cjb.net, clicking on a link gives "A runtime error has occurred. Do you wish to debug? Line: 169. Error: Permission denied". However, clicking on "No" (re the debug request) brings up the page desired.
    - In one spot related to another site, I get the same type error message, but referring to Line 1 and a Syntax error.
    - When I try to save web pages (Save As > Web page - complete") an empty file is saved.
    - The error monitoring records show a number related to accessing the TrueVector Internet Monitor and the TrueVector Basic Logging client service.
    - Checking the Advanced System Information > detailed system information brings some confusing data:
    - Under Office 10 Applications, Word, Excel and Outlook are shown, but not PowerPoint (which I can and recently did use). These relate to "Office 2002", which I assume is the internal name for the Office XP Standard I did two days after installing Windows XP and Office 2000 Professional.
    - Under Applications, Word 2000 shows (with the same version of Word as in Word 2002 above). A few minutes ago, Outlook 2000 still showed (with the same version as Outlook 2002, but different options), but it no longer shows. Access 2000 does NOT show (it should be the one remaining program from Office 2000), but it is usable when clicked. Powerpoint does not show under wither 2002 or 2000, but it does work.

    Is this confusing enough?

    globalist

  6. #6
    ileacy
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    Re: Windows XP Internet Access

    <hr>
    - The Get Help From Microsoft link under Support under Help and Support does not detect a web connection. Clicking again just gives Offline Support Options.
    <hr>
    I used Start|Help & Support|Get support... but could not find the link you are talking about.

    Start|Help & Support does start properly in "Updating..." mode and then shows the current "Did you know?" headlines.

    You may be having a Zone Alarm related problem. Start the Zone Alarm control center and check to see if you have any programs set to NOT allow access to the Internet.

    <hr>
    - When I go to web site www.ccnorte.cjb.net, clicking on a link gives "A runtime error has occurred. Do you wish to debug? Line: 169. Error: Permission denied". However, clicking on "No" (re the debug request) brings up the page desired.
    - In one spot related to another site, I get the same type error message, but referring to Line 1 and a Syntax error.
    <hr>
    Depending on how I tested I could I either get or not get an error on this page. The problem is on the website page. I did NOT install the suggested control.

    Almost any runtime error of this sort is an error on the website.

    <hr>
    - When I try to save web pages (Save As > Web page - complete") an empty file is saved.
    <hr>
    I used the above site as a test case. The save, including the "Centre Cristiano del Norte_files" completed without a problem.

    Is this problem site specific or generic?

    <hr>
    - The error monitoring records show a number related to accessing the TrueVector Internet Monitor and the TrueVector Basic Logging client service.
    <hr>
    This is a timing problem with Zone Alarm at startup. It should be fixed in a new release. Ignore the errors for now, Zone Alarm recovers and starts up properly.


    <hr>
    - Checking the Advanced System Information > detailed system information brings some confusing data:
    - Under Office 10 Applications, Word, Excel and Outlook are shown, but not PowerPoint (which I can and recently did use). These relate to "Office 2002", which I assume is the internal name for the Office XP Standard I did two days after installing Windows XP and Office 2000 Professional.
    - Under Applications, Word 2000 shows (with the same version of Word as in Word 2002 above). A few minutes ago, Outlook 2000 still showed (with the same version as Outlook 2002, but different options), but it no longer shows. Access 2000 does NOT show (it should be the one remaining program from Office 2000), but it is usable when clicked. Powerpoint does not show under wither 2002 or 2000, but it does work.
    <hr>
    This looks like a problem related to installing Office 2000 and Office XP (2002) on the same system. I do not have a similar problem on two systems with single installs of the Office suite (2000 on one system, 2002 on the other).

  7. #7
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    Re: Windows XP Internet Access

    Thanks for working on Thanksgiving morning!

    I checked Zone Alarm, and made sure that all programs (properly) allow Internet access. I still get: Start > Help and Support > Get support, or find information in Windows XP newsgroups > Get help from Microsoft > Internet connection is required. [I'm writing this on the Internet as I go through each step, so my cable modem is clearly connected!]

    The inability to save a web page is generic, i.e., I've tried on a number of sites with the same empty file result.

    Re the Office 2000 vs Office XP conflicts: It is clear that Microsoft does not know how to write a program that upgrades gracefully. In the past when I've had to remove Office 97 and reinstall, Microsoft pointed me to a Knowledge Base articles that had several pages of instructions, beginning with the Add/Remove Programs uninstall but continuing through registry edits, .dll removals, etc. The current KB articles refer to less complicated but still beyond-simple-uninstall directions, but they do not say what to do when MS caused a messup with a simple upgrade, i.e., the instructions seem to assume that the user is uninstalling a single version to allow a clean reinstall. I suspect I have to do something complicated to completely uninstall and be sure that updates, etc., are not assumed (due to registry or other entries) to have been made. [I see that Windows XP does list the patches in the Add/Remove Program screen under Control Panel.]

    This morning another "feature" began to work incompletely. I have a Laserjet printer connected to the parallel printer (it is an old one) and I connect to an Epson color printer through a network link to an older PC. That had been working fine. A couple of days ago it was still working, but the time to print a page went up 10:1 or more. This morning I find that asking for multiple copies does not work -- only one copy is printed no matter how many I ask for. Another anomoly!

    Any further thoughts before you eat your turkey?

    Thanks again.

    globalist

  8. #8
    ileacy
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    Re: Windows XP Internet Access

    Well, I am in Canada, so my Thanksgiving was a month ago. But your welcome anyway.

    I don't have any immediate bright ideas, but, will get back to it later. I have this nasty suspicion that your problems are Office related (and I really don't want to scr*w up my systems to test).

  9. #9
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    Re: Windows XP Internet Access

    Fine. Thanks.

    I grew up near Buffalo, and we vacationed in the Bruce Peninsula, so I'm well aware of Canadian holidays. We've enjoyed Canada on both coasts. I wondered when I made my Thanksgiving comments if you were perhaps from somewhere else, but took a chance.

    I suspect that my first step should be to remove all Office (2000 and XP) components; the question (based on my past experience mentioned in an earlier response) is how to be sure that it is entirely removed (without losing my data files).

    I sure hope that I don't have to reinstall Windows XP. Perhaps there is a "fix it" mode.

    Once again, thanks.

    globalist

  10. #10
    ileacy
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    Re: Windows XP Internet Access

    Q295545 OFFXP: How to Remove a Trial Version of Office XP to Reinstall an Earlier Version

    Also Online Help, Search topic "repair install"

  11. #11
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    Re: Windows XP Internet Access

    Thanks. I had already printed out the first reference, even though it strictly applies to Windows 2000 installations rather than my Windows XP. Similarly, the second article applies to removal of the trial version, but I'll assume that it also applies to the real thing.

    Wish me luck. I don't want to lose my work and have to rebuild from scratch again!

    globalist

  12. #12
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    Re: Windows XP Internet Access

    I uninstalled Office XP and 2000, just using the Add/Delete Programs facility. Other behavior continues, e.g., inability to connect to the web on the page mentioned below.

    Is there a "fix" routine for Windows XP and/or IE 6?

    Thanks again.

    globalist

  13. #13
    ileacy
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    Re: Windows XP Internet Access

    There are several repair methods built into WinXP. The one you want is the "Recovery Console". Check Help & Support for details using "Recovery Console" as the search key.

    ...Later
    <img src=/S/blush.gif border=0 alt=blush width=15 height=15>Ooops. Wrong tool, <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q222/4/71.ASP>System File Checker</A> is the one you are looking for.

    It will check all protected files. It will not fix registry problems.

    You need to use <A target="_blank" HREF=http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnwxp/html/windowsxpsystemrestore.asp>System Restore</A> for that.

  14. #14
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    Re: Windows XP Internet Access

    I looked at the recovery console last night. It appears to have DOS-like commands which would apply if my system was nearly totally malfunctioning, or of I was having trouble running chkdsk. How would I use it to find out why IE6, e.g., doesn't always save a web page when I ask it, or why some calls to the internet from Windows XP help consistently bring back a message saying that the PC isn't connected to the internet?

    Thanks again.

    globalist

  15. #15
    ileacy
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    Re: Windows XP Internet Access

    See my edits to the previous message.

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