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  1. #1
    Star Lounger
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    Can't duplex print in Outlook 2013.

    I am trying to print an email using duplex printing. From outlook, I click file, print, go to properties for my canon 890 printer and select duplex printing. I click ok, then print. I get the message " there is a problem with the selected printer. You might need to reinstall this printer or use another one.


    I have never had this problem before and if I am on the home tab and just click print using the quick print icon, it prints fine but prints 2 pages instead one page on both sides.

    I can print form any application so I am pretty sure Outlook is the problem.


    How do I fix this problem?


    Thanks,


    Mike

  2. #2
    Administrator
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    Do you have the most current Canon drivers?

    Is Outlook up-to-date with patches?

    Joe

  3. #3
    Star Lounger
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    The drivers are up to date and so is Outlook.

  4. #4
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    Are you able to duplex print with Word 2013?

    Joe

  5. #5
    Super Moderator jwitalka's Avatar
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    My recollection is that Canon printers will only duplex print from one paper tray. Do you have paper in the correct tray and have it selected?

    Jerry

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