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  1. #1
    Star Lounger
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    Need Two Device Drivers for HP Pavilion 700

    Hey,

    I reloaded the Win XP Home operating system on an HP Pavilion 700 Model DC472A

    OS is working fine, but I am missing the device drivers for the Ethernet Controller and the SM Bus Controller

    I searched the HP site and found an audio driver update and Intel chipset driver. The audio update installed, but the Intel chipset driver was not the correct one and did not install.

    Until I find a driver for the Ethernet controller I can not connect to the internet.

    Thank you for your help
    .Bob

  2. #2
    New Lounger
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    If you open device manager you will see those devices with a yellow exclamation mark on their icons. Double click on the entry, go to the "Details" tab and select "Hardware Ids" from the drop down "Property" list.
    You'll see something like -
    PCI\VEN_8086&DEV_1502&SUBSYS_21F317AA&REV_04
    (It won't be the same numbers, because that entry is from my laptop)
    From there you can tell that the Vendor ID is 8086 and the Device ID is 1502. (These are hexadecimal numbers so you might see something like 10EC).
    Once you know those two numbers, you can track down the device at http://www.pcidatabase.com and from there get the driver from the device manufacturer's web site.
    The reason I suggest this way is because the HP site for your computer doesn't list an Ethernet driver at all.
    Last edited by TimM; 2013-07-18 at 01:40.

  3. The Following User Says Thank You to TimM For This Useful Post:

    mrjimphelps (2013-07-18)

  4. #3
    WS Lounge VIP mrjimphelps's Avatar
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    There is another way to get the ethernet driver --

    Install a NIC so that you can get on the internet.

    Now do a Windows update, and look at the optional / hardware updates that it has found. You will probably see one for your ethernet adapter.

    Install only that one update.

    Reboot.

    I have solved this kind of problem many times using Windows Update.

  5. #4
    WS Lounge VIP mrjimphelps's Avatar
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    Quote Originally Posted by TimM View Post
    If you open device manager you will see those devices with a yellow exclamation mark on their icons. Double click on the entry, go to the "Details" tab and select "Hardware Ids" from the drop down "Property" list.
    You'll see something like -
    PCI\VEN_8086&DEV_1502&SUBSYS_21F317AA&REV_04
    (It won't be the same numbers, because that entry is from my laptop)
    From there you can tell that the Vendor ID is 8086 and the Device ID is 1502. (These are hexadecimal numbers so you might see something like 10EC).
    Once you know those two numbers, you can track down the device at http://www.pcidatabase.com and from there get the driver from the device manufacturer's web site.
    The reason I suggest this way is because the HP site for your computer doesn't list an Ethernet driver at all.
    Extremely useful information! I used your method successfully once when all other methods failed. However, I had lost track of the information. Thanks for posting it here.

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