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2013-07-19, 07:45 #1
- Join Date
- Apr 2010
- London England
- Thanked 0 Times in 0 Posts
IE 9, IE 10, and Chrome not recognised by bank's website
My banks website is in several languages and I access my account using English.
For the past 6 months although part of my account works correctly one part, a translation of the original language into English does not work i.e. in this one part of the system the the Account number is greyed out and the Statement account box is blank. Changing to the original language (which I do not read) shows the account details correctly.
So the problem appears to be that IE9 and IE 10 and Chrome have problems decoding or reading a translation.
With the Banks technical support I have changed compatibility settings,reloaded IE downgraded to IE8 and their website countless times without success.
The alternate error messages below appears in all Browsers, which is illogical and neither allows the Hebrew/English translation to appear.
Accessing the website using Chrome auto translation shows the desired detail's but its a long way round to work
The Banks support insist its my computer at fault so is it?
Advice gladly welcome.
CapabilitiesBrowserTest failed! Description: undefined
Operating SystemWindows 2000Screen Resolution1280 x 720 pixels Color-Depth:
Java-Script EngineBrowser does not support this function
VB-Script EngineTest failed! Description: undefined
CSS EnabledYesCookies EnabledYesJava EnabledYesXML
Scripting LibraryLibrary not installed.
Active Data Objects InstalledNo
Browser Microsoft Internet Explorer 10.0
Operating System Windows NT 6.1
Screen Resolution 1280 x 720 pixels Color-Depth: 32
Java-Script Enabled Yes
VB-Script Enabled Yes
Java-Script Engine JScript Version 10.0.16635
VB-Script Engine VBScript Version 5.8.16521
CSS Enabled No Yes
Cookies Enabled Yes
Java Enabled Yes
XML Dom Installed Yes
XMLHttp Installed Yes
Scripting Library Scripting Library installed
Active Data Objects Installed Yes
Browser Language en-US
System Language en-GB
2013-07-19, 08:49 #2
Check your browsers for any plugins or addon's and disable all of them and recheck. Then check your system for mlaware/spyware, which could be hijacking your browsers.
2013-07-19, 09:57 #3
- Join Date
- Jun 2010
- Thanked 1,390 Times in 1,218 Posts
It doesn't seem like it is your browser's "inability" to "read a translation" that is causing it. It seems that the bank's website is relying on some feature that your browsers are not supporting, maybe due to a configuration issue. I think the bank's tech support should be able to tell you what are the requirements for your browser to be able to use their web site in your language of choice.
On Chrome, it seems you have scripting support disabled, which may or may not contribute to the situation, since IE 10 seems to be configured to support it and it still doesn't work.Rui
2013-07-19, 12:54 #4
This may not help your current situation, but I would recommend that you turn off Java in your browser. It makes your browser more vulnerable to hacking -- this is especially important when doing online banking. But the problem is that your bank may require Java in the browser in order for online access to work.
Another possibility: I'm not sure if this is causing the problem, but I noticed that you are running Windows 2000. Windows 2000 is no longer supported by Microsoft; hence, they aren't releasing up-to-date security patches. Also, it's difficult to find effective, up-to-date antivirus / antimalware software for Windows 2000. So not only is Windows 2000 a security risk for online banking, but also there may be some needed functionality which Windows 2000 doesn't provide. You should consider upgrading to XP service pack 3 at a minimum, if not something newer.
2013-07-19, 16:28 #5
- Join Date
- Jun 2011
- New England
- Thanked 638 Times in 564 Posts
2013-07-19, 17:53 #6
I wonder if he's running some sort of virtual machine inside of Windows 7, with Windows 2000 as the OS. That would explain the modern versions of IE -- it's running outside of the VM, but in Windows 7.
However, if he's running a VM with Windows 2000, perhaps he has an old browser in the VM, which may in fact explain why he is having this problem.
Last edited by mrjimphelps; 2013-07-19 at 17:55.