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  1. #1
    jmdaviswa
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    My Documents in OL2000

    A colleague is running OL2000 and has been for over 1 year. He has regularly used the My Documents shortcut in the Outlook Bar to access his My Documents folder.

    Recently, whenever he clicks on the My Documents shortcut in the Outlook Bar, Outlook crashes. Any ideas on what I should be looking forward to solve this problem? Detect and Repair was no help.

  2. #2
    Platinum Lounger
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    Re: My Documents in OL2000

    the shortcut is corrupt. rename the *.FAV file and see if that helps.
    it will be here for win9x systems:
    C:WINDOWSApplication DataMicrosoftOutlook

  3. #3
    jmdaviswa
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    Re: My Documents in OL2000

    Thanks MaryJ. In your post you mention the .FAV file but in the note I received in my e-mail you mentioned the outcmd.dat file. I tried renaming each file individual and together with no success.

    Have you any other ideas?

  4. #4
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    Re: My Documents in OL2000

    fav is the right file - i mistyped the file name then corrected it right after i posted. [img]/w3timages/icons/smile.gif[/img]
    you can delete the bad icon and create a new one. browse to the file system in outlook and drag the my docs folder to the outlook bar to create a new shortcut.

  5. #5
    jmdaviswa
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    Re: My Documents in OL2000

    Still no joy I'm afraid...

    Tried creating a new shortcut but Outlook crashed and burned. This time it crashed immediately on trying to open My Documents. With the existing My Docs I can at least get to the Sub Folders before crashing.

    Other ideas?

  6. #6
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    Re: My Documents in OL2000

    i was afraid of that - that's why i said to delete the file and outlook would recreate it. Did you use search and was that the only FAV file you found?
    See this kb - solution 3, CleanViews switch is drastic but should work.
    http://support.microsoft.com/support/kb/ar...s/Q259/7/91.ASP

  7. #7
    jmdaviswa
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    Re: My Documents in OL2000

    Mary,

    Solution 3 did the trick. Thanks for the help!

    John

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