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  1. #1
    5 Star Lounger
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    Question Win 8 Bluetooth driver error 40: now what?

    My wife has received an "error 40" and we were able to find out that this indicates something is awry with the Bluetooth driver. She has been using a MS 5000 Bluetooth mouse and now it is inoperable. My question is "How do I fix this?" I suspect that I will need to reinstall the driver, but I do not know where to find it. I am also having trouble removing the MS 5000 mouse from her list of devices - keeps telling me that the removal has failed. Now what?

    Any help or insight that anyone would care to provide will be greatly appreciated by both me and my wife. Thanks.

    Ron M

  2. #2
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    You can download the software package including the driver which came with the mouse here: http://www.microsoft.com/hardware/en-us/downloads

    Note that there are at least four different wireless mice with 5000 in the model, so select the exact name.

    Bruce

  3. #3
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    Thanks Bruce. I found the exact one. My other problem is how do I remove the existing device so I can reinstall the new driver? I have tried on a couple of occasions and I get the message that "Removal Failed". There has got to be a way to "start over". Any insight on this aspect?

    Ron M

  4. #4
    Plutonium Lounger Medico's Avatar
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    Have you gone to CP, Devices and printers? Right click the device in question and choose Remove.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
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    Complete PC Specs: By Speccy

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    Yes, that is what I indicated in my last reply. I just keep getting the message - "Remove failed". I don't understand why it should fail and since it did - what is my next step?

    Ron M

  6. #6
    Silver Lounger mrjimphelps's Avatar
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    Make sure you are logged into Windows with Administrator rights.

  7. #7
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    Quote Originally Posted by mrjimphelps View Post
    Make sure you are logged into Windows with Administrator rights.
    Thanks. It is my wife's computer, so I will check and see who has these rights. Interesting though, Windows, or whatever controls this, said nothing about having to have "Administrator's Rights". Typical Microsoft???

    EDIT: So I checked and I do have Administrator rights.

    Ron M
    Last edited by Ron M; 2013-08-14 at 17:53.

  8. #8
    Plutonium Lounger Medico's Avatar
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    I suppose it is possible that either the Bluetooth radio or the Mouse has failed. If the Bluetooth radio failed, then no Bluetooth devices will work.

    I also did have a MS 5000 mouse that quit working. My wife's 5000 still works fine. Both were bought at roughly the same time.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

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