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  1. #1
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    Question Here we go again: IE10 not showing video, but sound is audible

    In the last few days, my wife's new laptop has stopped playing videos in IE10. For example, when viewing the local TV station, the videos play, sound is audible, but the visual part of the video is not showing. I have tested this with both a Win 7 machine and a new Win 8 laptop (both mine) and everything works as expected. My question is - why does/did IE10 stopping playing the visual parts of the video. Do I need to download/update/install something from the net to get the videos to work properly? Any insight that anyone would care to share will be greatly appreciated by both me and my wife. Thanks.

    Ron M

    EDIT: Just to add some info - I went to a number of sites like YouTube and found that the videos on these sites play with no problem. So what is the problem with the "local" station - vids play on my machines but not hers?
    Last edited by Ron M; 2013-08-20 at 13:48.

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    Silver Lounger Banyarola's Avatar
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    If you have ActiveX turned off it could cause that problem.

    Take a look under TOOLS..

    I have Active X checked and when I encounter a site that gives me a problem with a video a little blue circle appears in the address bar with a slash through it.

    If you click on that it gives you the option to turn off Active X for that site so you can see the blocked content.
    "If You Are Reading This In English, Thank A VET"

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    Quote Originally Posted by Banyarola View Post
    If you have ActiveX turned off it could cause that problem.

    Take a look under TOOLS..

    I have Active X checked and when I encounter a site that gives me a problem with a video a little blue circle appears in the address bar with a slash through it.

    If you click on that it gives you the option to turn off Active X for that site so you can see the blocked content.
    Do you mean "ActiveX Filtering" under the <Tools> menu? If so, it seems to make no difference whether it is checked or not. I also determined that she has the latest version of Adobe Flash Player installed. Any further ideas?

    Ron M

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    Silver Lounger Banyarola's Avatar
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    See attached image and see if your Multimedia options are the same as mine.
    Attached Images Attached Images
    "If You Are Reading This In English, Thank A VET"

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    Silver Lounger Banyarola's Avatar
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    Also, try clicking on Compatibility View..

    The website may not be optimized for IE10
    "If You Are Reading This In English, Thank A VET"

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    Quote Originally Posted by Banyarola View Post
    See attached image and see if your Multimedia options are the same as mine.
    The options are the same. Next?

    Ron M

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    Quote Originally Posted by Banyarola View Post
    Also, try clicking on Compatibility View..

    The website may not be optimized for IE10
    We get this message when we try to access Google Mail. It comes up every time and anything that we do does not seem to solve the problem.

    Ron M

  8. #8
    Silver Lounger Banyarola's Avatar
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    Do you have the latest version of Flash player ?

    Give me a site where you are having problems with the video and I'll see how it works on my computer.
    "If You Are Reading This In English, Thank A VET"

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    Quote Originally Posted by Banyarola View Post
    Do you have the latest version of Flash player ?

    Give me a site where you are having problems with the video and I'll see how it works on my computer.
    Here is a video that plays on my Win 8 computer running IE10, but only the audio plays on my wife's computer.http://calgary.ctvnews.ca/video?playlistId=1.1429201. This is from the local TV station that we both use as our Home Page.

    I have checked and she has the latest version of Flash Player and the latest version of IE10 - any other "add-ons" we should be checking out?

    Let's see what happens.

    Ron M

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    Silver Lounger Banyarola's Avatar
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    Well, I'm at a loss.

    Can you watch videos on youtube?

    The site you posted worked fine for me
    "If You Are Reading This In English, Thank A VET"

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    Quote Originally Posted by Banyarola View Post
    Well, I'm at a loss.

    Can you watch videos on youtube?

    The site you posted worked fine for me
    We are also at a loss, but I do thank you for the help. Even if it didn't get us anywhere, it is appreciated.

    Yes, she can watch videos on Youtube and in her e-mail. I am not sure what to do now. I am thinking that I may have to do a "refresh" of her Win 8 computer, but I see this as a last, drastic measure.

    Ron M

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    Silver Lounger Banyarola's Avatar
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    I would suggest you contact the newspaper and tell them of the problem you're having being it seems to be only on their site.

    I have been on sites that require a plug-in from them for the videos to work.
    "If You Are Reading This In English, Thank A VET"

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    Quote Originally Posted by Banyarola View Post
    I would suggest you contact the newspaper and tell them of the problem you're having being it seems to be only on their site.

    I have been on sites that require a plug-in from them for the videos to work.

    Might do that, but it still doesn't explain why I can watch the videos on my WIN 8 machine and she cannot watch them on hers. Same version of all relevant software running on both machines. Norton Internet Security/Antivirus also running on both machines. We may have to call in some "outside" help.

    Ron M

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    Super Moderator satrow's Avatar
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    You could try disabling hardware acceleration within Flash, select the video, right-click inside it, select 'Settings' and uncheck 'Enable hardware acceleration'.

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    4 Star Lounger petesmst's Avatar
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    Have you recently updated your graphics card video driver? If so, try rolling back to the previous one and see if your problem is resolved.
    (My Setup: 3,70GHz Intel Core i7-4820K CPU; MSI Military Class iii X79A-GD45 Plus Motherboard; Win 8.1 Pro (64 bit); 16GB RAM; SAMSUNG SD840 PRO SSD (6GB/SATA III); Seagate 2TB Barracuda SATA6G HDD; GeForceGTX 980 4GB Graphics Card; Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2014 Premium, NIS 2015, etc). WD My Book 3 1TB USB External Backup Drive). (UEFI-booted)

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