I installed a MSI MS-3871 WLAN 802.11b/g/n 1T1R+BT2.1 EDR Combo Slim Module on my Intel DX58SO running Win 7 Pro x64 and MS Office Pro 2007.


The software/drivers for the module added Bluetooth features to the Office 2007 applications.

Every time I reply to an email for the first time, I get the following pop-up error box:

Custom UI Runtime Error in Send to Bluetooth

Error found in Custom UI XML of "Send to Bluetooth":
Line: 1
Column: 143
Error Code 0x8000405
Failed to find Office control by ID
ID: FileSendMenu

Two buttons: OK & OK to All
I can disable the pop-up error box by unchecking "Show add-in user interface errors" under "In all Microsoft Office Programs:" in Tools/Options/"Other" Tab/"Advanced Options..." button.

I'd like to know if there is a solution for this issue other than turning off the notification of the add-in user interface error?

How do I troubleshoot this issue?

I have the latest drivers installed. The drivers for the Bluetooth side of the module are from Motorola and the drivers for the WLAN 802.11bgn side of the module are from Ralink.

Bluetooth Devices:

Bluetooth 2.1+EDR USB Device

Driver Provider: Motorola, Inc., Driver Date: 22-Nov-10, Driver Version:

Network adapters:

802.11bgn 1T1R Wireless Adapter

Driver Provider: Ralink, Driver Date: 27-Jul-10, Driver Version:

Bluetooth Network Adapter

Driver Provider: Motorola, Inc., Driver Date: 16-Jul-10, Driver Version:

Ports (COM & LPT):

Bluetooth Serial Port (COM5)

Driver Provider: Motorola, Inc., Driver Date: 30-Jul-10, Driver Version:

Thank you in advance for your assistance.