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  1. #1
    2 Star Lounger
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    Unhappy Windows 7 Ultimate "Not Genuine" After Windows Update 10 Sep 2013

    My Lenovo Thinkpad T500 is currently running a genuine (fully registered and activated) Windows 7 Ultimate 64 Bit and has been doing so very successfully for over 2 years.

    After a Windows 7 Update of an optional hardware driver from the Windows Update site (BIG MISTAKE!!) on Tuesday 10 Sep 2013 Windows keeps telling my installation is not genuine.

    First I tried a System Restore to a System Restore Backup dated 6 Sep 2013, but I keep getting Windows "Not Genuine" errors.

    When I run the WindowsActivationUpdate.exe I get the following error dialogue:

    WindowsActivationUpdate.exe error.JPG

    I also get a similar error when I run the Windows Update Readiness Tool (Windows6.1-KB947821-v28-x64.msu):

    Windows Update Standalone Installer Error.JPG

    Running the Microsoft Genuine Advantage Diagnostic Tool produces the following report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X9PVC-KFPT8-9GMVH
    Windows Product Key Hash: pARBk+k1I5uFoqAU5C1NG2i74mM=
    Windows Product ID: 00426-OEM-9154295-93433
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {DA166DA8-0AEE-496C-810B-C03B7B64F912}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130708-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DA166DA8-0AEE-496C-810B-C03B7B64F912}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9GMVH</PKey><PID>00426-OEM-9154295-93433</PID><PIDType>3</PIDType><SID>S-1-5-21-1328045608-608549323-3401097724</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2081CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6FET92WW (3.22 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20111214000000.000000+000</Date></BIOS><HWID>1CE13A07018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6F </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>57C5FCD9D00F70A</Val><Hash>fJAYqDLccFF1MbkdlzULskJhi6U=</Hash><Pid>84890-901-2015231-63167</Pid><PidType>1</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-542-993433-02-3081-7601.0000-2552013
    Installation ID: 00408539038034582668050410288651929111995067737579 6805
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9GMVH
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12-Sep-2013 23:01:02

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 9:12:2013 06:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify. dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll. mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dl l.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: PAAAAAEABAABAAUAAAABAAAAAwABAAEAln0MLwNBsFQuCICF5C za8uqjJruQo06+cv2Eu9jfMuBgtUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-6F
    FACP LENOVO TP-6F
    HPET LENOVO TP-6F
    BOOT LENOVO TP-6F
    MCFG LENOVO TP-6F
    SSDT LENOVO TP-6F
    ECDT LENOVO TP-6F
    SLIC LENOVO TP-6F
    ASF! LENOVO TP-6F
    SSDT LENOVO TP-6F
    TCPA
    SSDT LENOVO TP-6F
    SSDT LENOVO TP-6F
    SSDT LENOVO TP-6F ?

    The above report lists "file mismatch" and "tampered files", which are, presumably, the cause of my problems.

    How do I correct this?

    I tried a Windows 7 Upgrade after downloading the latest Windows 7 with SP1 ISO from the approved Microsoft download site (http://www.heidoc.net/joomla/technol...download-links), following the upgrade/instal instructions from http://www.sevenforums.com/tutorials...all.html?ltr=R but after about 3 hours grinding through the upgrade process it reported it was unsuccessful, rolled back to my current installation and on booting threw up the following dialogue:

    Windows 7 Upgrade failure dialogue.JPG

    I've run the Windows 7 Upgrade Advisor with the following summary report which suggests all is okay and the "Most complete Windows 7 is installed":

    Windows 7 Upgrade Advisor Report.JPG

    BUT I STILL GET THE CURSED "NOT GENUINE" MESSAGES APPEAR

    How can I resolve this issue and get my Genuine Windows 7 Ultimate to recognize that it is genuine?

    Any assistance will be appreciated.

    Thanks in anticipation

    Trevor
    Last edited by BygAuldByrd; 2013-09-13 at 03:01.

  2. #2
    Plutonium Lounger Medico's Avatar
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    I would contact MS by phone. Here are the various phone activation methods. Just explain the situation to them. They are generally quite helpful.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  3. #3
    2 Star Lounger
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    Thanks for the suggestion. Unfortunately it does not work. Here is the result of following the instructions provided in the link you suggested:

    Start=Computer=Properties=Missing Activate Windows now.JPG

    Note that there is no "Activate Windows now" icon to click. I can successfully "Change product key" by reinserting my original Product Key, which is accepted.

    Any idea what the Australian contact number is that I can phone.

    Cheers

    Trevor

  4. #4
    Silver Lounger
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    Old bird, hello.

    You can try to reactivate your version by going to an elevated prompt and type SLUI 3, it will then ask for your keys. This might solve your problem, I hope.

    You do have the keys handy ? NB: there is a space between I and 3, methinks, try both ways. Jean.

  5. #5
    Silver Lounger
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    Old Bird, you beat me by 1 minute.

    Your PrnScrn shows the Genuine stamp in the lower right corner. I had to call MS a while ago and after getting to "see" my machine and the helper inputting some keys, that flag showed up. Yours is there and it will only show when the OS is genuine. Can you disregard this "not genuine" flag ? I do not know.

    This SLUI 3 might not cure your problem, worth trying ! Jean.

  6. #6
    2 Star Lounger
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    Okay, now you've got me confused.

    What is an "elevated prompt" and what is "SLUI3"?

  7. #7
    Super Moderator RetiredGeek's Avatar
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    BAB,

    To get an elevated prompt:
    1. Click the Orb
    2. Type cmd in the search box
    3. Right Click on Command Prompt in the search list and select Run as Administrator.


    See about SLUI (note I not 1) here.
    HTH
    Last edited by RetiredGeek; 2013-09-13 at 09:19.
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
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  8. The Following User Says Thank You to RetiredGeek For This Useful Post:

    BygAuldByrd (2013-09-13)

  9. #8
    Silver Lounger
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    Old bird, hello.
    I am quite dazzled by your setup. As you got the flag "Genuine Microsoft", why is it telling you that you are not "genuine" ? There is another reason besides the proper keys, looks like a faux-pas in your machine. Have you gone to Uninstall an Update page and gotten rid of this bad one ? But now, I think that you going to a Recover should have had you cleaned up and back to before this bad upgrade.
    If you go to Control Panel -> Recovery, there is the bottom option to Refresh in PC Settings.

    I apologize here Old Bird, this above link is for W-8 and there I was answering to you. I am now on my W-7 machine and I do not see it there. You might find it if you boot from the install DVD. Good luck. Jean.
    Last edited by handcuff36; 2013-09-13 at 14:30. Reason: Apology.

  10. #9
    2 Star Lounger
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    Hi Guys,

    A good night's sleep brought a bright fine morning with clear blue skies with all things outside looking absolutely great, just right for an early morning walk on my local beach, which I enjoyed, before booting my computer.

    So why am I stuck here with a laptop which on booting this morning only brought dark clouds to my morning? Yes, that nasty "not genuine" dialogue again:

    Windows Activation Technologies - not running genuine Windows.JPG

    Following your kind advice I "elevated prompted" to CMD.EXE, "SLUI 3"ed, and entered my Product Code to get the following:

    CMD=SLUI 3=Activation was Successful.JPG

    Okay, so back to my first post which I believe contains the clues to the problem, but I don't know how to fix them.

    Microsoft Genuine Advantage Diagnostic Tool suggested the following issues, which I've extracted from the earlier post (my highlighting):

    Extract 1:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Extract 2:

    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify. dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll. mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dl l.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys

    So the big question is: "How to I correct these presumed errors?"

    Since this validation issue developed I've also been getting a Bluetooth error:

    BTTray - Unable to start Bluetooth stack service.JPG

    This is strange as Bluetooth seems to be working properly, well at least my Bluetooth mouse is. Once the error dialogue is OKed it goes away and doesn't seem to cause any further problems. Checking Services shows the following Bluetooth services as running:

    Services=Bluetooth.JPG

    Am I missing another Bluetooth service? In which case a further problem to be solved.

    Any more clues I can follow?

    Thanks in anticipation of your kind assistance.

    Trevor
    Last edited by BygAuldByrd; 2013-09-14 at 01:49.

  11. #10
    Super Moderator RetiredGeek's Avatar
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    BAB,

    You forgot the parameter! The proper command is: SLUI 3

    HTH
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

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  12. #11
    2 Star Lounger
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    HTH,

    Actually all I did was insert the wrong graphic Now corrected

    Trevor

  13. #12
    2 Star Lounger
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    Hi,

    To finally close off how I solved my "Not Genuine" Issues.

    After trying to get Microsoft to resolve the issue for me I gave up because they were unhelpful

    To complicate the issue, I headed overseas shortly after the problems arose and still had to resolve it. That I did by buying a new hard-disk for my Thinkpad, buying a new Genuine Retail Windows 7 Ultimate (ouch!!) and reinstalling all my applications and data. Overall the reinstall took a couple of days as I had to access my backups of original applications on my NAS at home (while I was in Thailand through painfully slow a supposedly ADSL2, Internet connections) and download heaps of software.

    Now I have a clean system, with genuine windows 7, a lot of accumulated junk removed while retaining a complete backup of my system as it was before the re-installation.

    I have a policy of installing a new hard-disk and doing clean a install whenever I need to make a major operating system upgrade/repair, especially as hard-disk are relatively cheap compared to the cost of lost data.

    Cheers

    Trevor

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