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  1. #1
    Star Lounger
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    Internet Explorer and Outlook.com

    I hope I post in the correct categoty. If not, please move the post to the correct one. Thank you.

    I have set an email account ith outlook.com. this was not easy because MS makes really diffcult and con fusing. However, Outlook.com seems to be the service which comes nearest to what I want: a simple straight forward email messaging without any fancy things. I have two computers - a PC and a laptop - both running Windows 8 and IE 10, all up-to-date. Momentarily, I am testing Outlook.com for my purpose and it runs ok on my PC. On both computers I run Windows Live Mail 2012.

    Here is the issue: when I open Outlook.com on my laptop, it opens fine but a few seconds later it comes up with a box saying "Windows Exploere stopped working. Windows is looking for a solution..." Of course as always in such cases there is none and it says: "A problem caused the program (which?) to stop working correctly. Windows will close the programs and notify you if a solution is available (never happens anyway)." I close the "program" and Outlook.com starts again. And so it goes on and on and on. I have no idea what is causing this error on the laptop.

    Does anyone here had the same issue and if so, is there a solution?

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  3. #2
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    IE is so lovely reliable... Do you have any add-ons? If so, have you tried running IE without add-ons?

    A simpler alternative is just to use another browser, if that is something you are willing to consider. I would recommend Chrome.
    Rui
    -------
    R4

  4. #3
    Star Lounger
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    You maybe right with your critic of IE, but I had no issues so far with IE. It just works for me - just not in this case. This is just on my laptop. On my desktop there is no problem for the same. Yes, it works alright in Firefox and Chrome on my laptop.
    Therefore, I do not understand what the issue could be.

    I have considered reinstalling IE 10 but there is no real clear instruction how to do it (not even from MS [understandable, because MS is not good at giving clear and straight forward instructions]). I guess, I have to search on for an explanation resp. solution.

  5. #4
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    If the error message really says "Windows Explorer stopped working" try a clean boot. See How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista.

    You might also want to check some of the links at windows 8 windows explorer keeps crashing

    Joe

  6. #5
    Silver Lounger mrjimphelps's Avatar
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    Are you having any other internet issues with your laptop, or is it only with Outlook.com?

    One issue which could occur on a laptop is that you might be plugged into the router via an ethernet cable, and your wireless adapter is on. The wireless adapter might be competing with the wired connection. To eliminate this possibility, if you are plugged in with a wire, disable your wireless adapter.

  7. #6
    3 Star Lounger
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    Mmm, if you are using Outlook.com then why do you need Windows Live Mail? Is it possible that these two are "fighting" with each other and causing the problem you described? If so, maybe uninstalling Windows Live Mail app would help .....

  8. #7
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    Quote Originally Posted by starvinmarvin View Post
    Mmm, if you are using Outlook.com then why do you need Windows Live Mail? Is it possible that these two are "fighting" with each other and causing the problem you described? If so, maybe uninstalling Windows Live Mail app would help .....
    They're designed to be used together: Set up an email app with Outlook.com > Windows Live Mail 2011 & 2012

    I use both with no apparent issues.

    Bruce

  9. #8
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    The issue happened only when I went to outlook.com, my personal account. I really do not know whether the issue was caused by the website or something else. However, I did not want this to continue any longer so I decided to do a refresh which supposedly should leave everything in place and only replace system files. After the refresh finished, most of my applications were gone, some of the settings were still ok, and the error was also gone. Why the refresh - and it was a refresh! - killed most of my applications (incl. MS office 2010) is totally beyond me. I have now reinstalled everything.

    Refresh it seems should be used very carefully.

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