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  1. #1
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    Getting a validation code from GenuineCheck

    I'm trying to download winhlp32.exe so I can run the help for some older software. I'm runnin Window 7, 64-bit.

    Windows GenuineCheck is needed for this download.

    This page, http://www.microsoft.com/en-us/downl...ils.aspx?id=91 has a "continue" button which downloads an outdated version of the GenuineCheck applet that does not run. The page also says that the validation will generate a code that must be entered to enable the download of winhlp32.exe

    http://www.microsoft.com/genuine/validate/ (which I think only runs in Internet Explorer) generates a bar at the bottom of the screen to run a check, and this indicates successful validation but does not generate a message box with a code to enter on the other page.

    So, what do I do? I've wasted an hour of my life chasing this.
    Last edited by jsallen; 2013-10-01 at 09:45.

  2. #2
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    What browser are you using?

    Joe

  3. #3
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    OK, here is the sequence that finally worked: I already had validation, using Internet Explorer. But the file I had downloaded in Firefox was outdated, and the information about a validation code was obsolete.

    I had to click on the "continue" button on http://www.microsoft.com/en-us/downl...ils.aspx?id=91 also in Internet Explorer.

    And that led to

    http://www.microsoft.com/en-us/downl...yGtRaEuw%3d%3d

    (which says "click on the download button", only there isn't any). However, a bar appears at the bottom of the screen and I can click on that to save or install the file:

    "Do you want to open or save the file Windows6.1-KB917607-x64.msu..." (which is the winhlp32 update).

    And finally after running the file, I got confirmation at http://www.microsoft.com/en-us/downl...ion.aspx?id=91

    There is no longer a code to enter. Microsoft's information about this is outdated and misleading, and the failure to indicate simply that IE must be used for every step of this procedure also leads to wild goose chases.
    Last edited by jsallen; 2013-10-01 at 10:11.

  4. #4
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    I hope you weren't too shocked to get misleading information from a KB article.

    Glad you got it resolved. Thanks for posting back.

    Joe

  5. #5
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    Next I install Linux, dual-boot. Thenswitch between two different sets of problems :-)

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