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  1. #1
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    MS Word 2010: Files can't be opened because of problems with contents

    Greetings all,


    For the past week I have been working on creating two word templates for my job. I worked on the templates last night and saved them with no issues. This morning I open the files to receive the following error:

    ************************************************** ************************
    Microsoft Word

    The [FILE NAME] cannot be opened because there are problems with the contents.

    Details >>>

    Unspecified error

    Location: Part: /word/header1.xml, Line 2, Column: 0

    ************************************************** ************************

    I read a similar issue on this forum (http://windowssecrets.com/forums/sho...cument-Word-20) however the fix did not work for me. It may because its a slightly different error. Can anyone assist?

  2. #2
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  3. #3
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    Thank you! But unfortunately I am still getting same error. Were you able to open it with no problem?

  4. #4
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    Your header is causing the issues; however, I can still open it.

    I removed the Header so it shouldn't error out any longer.

    Physical Security Assessment.docx

  5. #5
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    Thanks so much, Your a life saver!!! I have another document that is having the same issue. Could you fix that one also. Did you just extract the files that make up the word document and delete the header4.xml file?
    Attached Files Attached Files

  6. #6
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    If you delete the xml tags it will break the entire doc. I am just bypassing the errors ans removing all header/footers manually.

    SAP.zip

  7. #7
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    I have the same problem, on a large number of my office computers, receiving a variety of .docx from a variety of senders. I cannot believe the issue is with the documents.
    all the attachments come in as .docx. There is no difference in opening these by double click, by right click and open, by saving them and then opening.
    Anyone has any ideas?

    Example: I open a blank Word document, type the words "this is a test". Save the document as "this is a test".
    Send it to myself as attachment... I cannot open it. (there is no copy/pasting, there is no xml)
    Last edited by DVRO; 2013-11-26 at 10:13.

  8. #8
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    I got a fix, but not sure if this is the proper way to go:
    Open Word
    > click File
    > click Options
    > click Trust Center
    > click Trust Center Settings
    > click Protected View
    > UN-CHECK all the boxes there
    > click OK and OK and close Word.
    Open a .docx attachments and see if that resolved it.

    Anyone who can clarify any additional info on this fix and what the implications are of un-checking those boxes, please feel free to comment?
    Thx.

  9. #9
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    Quote Originally Posted by DVRO View Post
    I have the same problem, on a large number of my office computers, receiving a variety of .docx from a variety of senders. I cannot believe the issue is with the documents.

    Send it to myself as attachment... I cannot open it. (there is no copy/pasting, there is no xml)
    Are you sure you having the same problem as the OP? The OP was receiving a very specific error message with his case pointing to xml in the header. As it turns out, his documents had corrupted headers due to the xml.

    I believe you are actually battling the MS Word Protected Views mode, which you said you disabled.

    Quote Originally Posted by DVRO View Post
    I got a fix, but not sure if this is the proper way to go:
    ...what the implications are of un-checking those boxes...
    Turning off document protection could potentially lead to virus/malware distribution on your system. Documents can be embedded and with harmful content and it is very common in business practice to leave Protected View enabled.

  10. #10
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    Quote Originally Posted by DVRO View Post
    I got a fix, but not sure if this is the proper way to go:
    Open Word
    > click File
    > click Options
    > click Trust Center
    > click Trust Center Settings
    > click Protected View p90x workout schedule
    > UN-CHECK all the boxes there
    > click OK and OK and close Word.
    Open a .docx attachments and see if that resolved it.

    Anyone who can clarify any additional info on this insanity workout schedule and what the implications are of un-checking those boxes, please feel free to comment?
    Thx.
    Thanks DVRO for the detailed answers
    Last edited by falloffalot; 2014-01-11 at 07:20.

  11. #11
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    Please help me, i've got the same problem with him.

    Quote Originally Posted by falloffalot View Post
    Thanks DVRO for the detailed answers
    I have same problem, my .docx cannot be opened because the file is, i dont know to say it. but please help me.
    Attached Files Attached Files

  12. #12
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    Often corrupted docx files can be opened using the free office suite - Libre Office. In this case, I can open both your files using Libre Office but the content of both files appear to be rubbish characters. I got the same result on one of them using Word 2010 too.

    I think that both these files are corrupted beyond repair but I hope for your sake that someone else can help you to restore your content.
    Andrew Lockton, Chrysalis Design, Melbourne Australia

  13. #13
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    Given the extent of the corruption, I'd say it's time to dig out the most recent known good backup. Alternatively, you might try right-clicking on the filenames in Windows Explorer and, if the 'previous versions' option exists, clicking on that to see if Windows can restore it for you.
    Cheers,

    Paul Edstein
    [MS MVP - Word]

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