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  1. #1
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    Exclamation Windows Update fails with error 0x8004b039

    This has become a frustrating problem

    I usually setup windows server 2003 Enterprise and Standard Editions as virtual machines in Virtual PC 2007 to evaluate and test softwares.
    In older installations there were no errors and WU work perfect but in all recent installation I have the following log.

    I searched for error 8004b039 but there is almost nothing related in the whole web!

    OS is fresh installed, connected to internet and can access and open windows update website and web service.
    Old installations (i.e. installed before 3 months ago) from the same source and on the same machine and network connect, get and install updates normally.

    I tried any possible solutions regarding Automatic Update and related services but all in vein.

    I appreciate any useful hint or comment to solve this problem.

    Regards


    2013-11-22 16:32:44:668 784 87c Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0500) ===========
    2013-11-22 16:32:44:938 784 87c Misc = Process: C:\WINDOWS\System32\svchost.exe
    2013-11-22 16:32:44:938 784 87c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
    2013-11-22 16:32:44:668 784 87c Service *************
    2013-11-22 16:32:44:938 784 87c Service ** START ** Service: Service startup
    2013-11-22 16:32:44:938 784 87c Service *********
    2013-11-22 16:32:45:369 784 87c Agent * WU client version 7.6.7600.256
    2013-11-22 16:32:45:369 784 87c Agent * Base directory: C:\WINDOWS\SoftwareDistribution
    2013-11-22 16:32:45:369 784 87c Agent * Access type: No proxy
    2013-11-22 16:32:45:369 784 87c Agent * Network state: Connected
    2013-11-22 16:33:35:591 784 87c Agent *********** Agent: Initializing Windows Update Agent ***********
    2013-11-22 16:33:35:591 784 87c Agent *********** Agent: Initializing global settings cache ***********
    2013-11-22 16:33:35:591 784 87c Agent * WSUS server: <NULL>
    2013-11-22 16:33:35:591 784 87c Agent * WSUS status server: <NULL>
    2013-11-22 16:33:35:591 784 87c Agent * Target group: (Unassigned Computers)
    2013-11-22 16:33:35:591 784 87c Agent * Windows Update access disabled: No
    2013-11-22 16:33:35:591 784 87c DnldMgr Download manager restoring 0 downloads
    2013-11-22 16:33:35:611 784 87c AU ########### AU: Initializing Automatic Updates ###########
    2013-11-22 16:33:35:611 784 87c AU AU setting next sqm report timeout to 2013-11-22 21:33:35
    2013-11-22 16:33:35:611 784 87c AU # Approval type: Pre-install notify (User preference)
    2013-11-22 16:33:35:611 784 87c AU # Auto-install minor updates: No (User preference)
    2013-11-22 16:33:35:611 784 87c AU Initializing featured updates
    2013-11-22 16:33:35:611 784 87c AU Found 0 cached featured updates
    2013-11-22 16:33:35:611 784 87c AU AU finished delayed initialization
    2013-11-22 16:33:37:203 784 87c Report *********** Report: Initializing static reporting data ***********
    2013-11-22 16:33:37:203 784 87c Report * OS Version = 5.2.3790.2.0.196880
    2013-11-22 16:33:37:303 784 87c Report * Computer Brand = Microsoft Corporation
    2013-11-22 16:33:37:303 784 87c Report * Computer Model = Virtual Machine
    2013-11-22 16:33:37:383 784 87c Report * Bios Revision = 080002
    2013-11-22 16:33:37:383 784 87c Report * Bios Name = BIOS Date: 02/22/06 20:54:49 Ver: 08.00.02
    2013-11-22 16:33:37:383 784 87c Report * Bios Release Date = 2006-02-22T00:00:00
    2013-11-22 16:33:37:383 784 87c Report * Locale ID = 1033
    2013-11-22 16:35:31:107 3660 e70 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0500) ===========
    2013-11-22 16:35:31:107 3660 e70 Misc = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
    2013-11-22 16:35:31:107 3660 e70 Misc = Module: C:\WINDOWS\system32\wuapi.dll
    2013-11-22 16:35:31:107 3660 e70 COMAPI ----------- COMAPI: IUpdateServiceManager::AddService -----------
    2013-11-22 16:35:31:107 3660 e70 COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
    2013-11-22 16:35:31:107 3660 e70 COMAPI - AuthorizationCabPath = C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
    2013-11-22 16:35:31:117 784 34c Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
    2013-11-22 16:35:31:207 784 34c Misc Microsoft signed: Yes
    2013-11-22 16:35:31:327 784 34c DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2013-11-22 16:35:31:327 3660 e70 COMAPI - Added service, URL = http://www.update.microsoft.com/microsoftupdate/
    2013-11-22 16:35:31:327 3660 e70 COMAPI ----------- COMAPI: IUpdateServiceManager::RegisterServiceWithAU -----------
    2013-11-22 16:35:31:327 3660 e70 COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
    2013-11-22 16:35:31:337 3660 e70 Misc =========== Logging initialized (build: 7.6.7600.257, tz: -0500) ===========
    2013-11-22 16:35:31:337 3660 e70 Misc = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
    2013-11-22 16:35:31:337 3660 e70 Misc = Module: C:\WINDOWS\system32\muweb.dll
    2013-11-22 16:35:31:337 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-11-22 16:35:31:427 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:31:738 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-11-22 16:35:31:748 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:31:748 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
    2013-11-22 16:35:31:758 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:31:798 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
    2013-11-22 16:35:31:808 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:32:098 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
    2013-11-22 16:35:32:128 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:32:138 3660 e70 Setup *********** Setup: Checking whether self-update is required ***********
    2013-11-22 16:35:32:138 3660 e70 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
    2013-11-22 16:35:32:148 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.6.7600.256, required version = 7.0.6000.381
    2013-11-22 16:35:32:148 3660 e70 Setup * IsUpdateRequired = No
    2013-11-22 16:35:32:279 3660 e70 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0500) ===========
    2013-11-22 16:35:32:279 3660 e70 Misc = Process: C:\Program Files\Internet Explorer\IEXPLORE.EXE
    2013-11-22 16:35:32:279 3660 e70 Misc = Module: C:\WINDOWS\system32\wuweb.dll
    2013-11-22 16:35:32:279 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-11-22 16:35:32:339 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:32:419 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-11-22 16:35:32:459 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:32:479 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
    2013-11-22 16:35:32:509 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:32:679 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
    2013-11-22 16:35:32:719 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:32:719 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
    2013-11-22 16:35:32:759 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:32:889 3660 e70 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
    2013-11-22 16:35:32:909 3660 e70 Misc Microsoft signed: Yes
    2013-11-22 16:35:32:919 3660 e70 Setup *********** Setup: Checking whether self-update is required ***********
    2013-11-22 16:35:32:919 3660 e70 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
    2013-11-22 16:35:33:350 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:350 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:430 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:430 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:440 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:440 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:440 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:470 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:470 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:470 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:480 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:480 3660 e70 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.6.7600.256, required version = 7.6.7600.256
    2013-11-22 16:35:33:480 3660 e70 Setup * IsUpdateRequired = No
    2013-11-22 16:36:33:897 3660 e70 COMAPI -------------
    2013-11-22 16:36:33:897 3660 e70 COMAPI -- START -- COMAPI: Search [ClientId = MicrosoftUpdate]
    2013-11-22 16:36:33:897 3660 e70 COMAPI ---------
    2013-11-22 16:36:33:897 784 c38 Agent *************
    2013-11-22 16:36:33:897 784 c38 Agent ** START ** Agent: Finding updates [CallerId = MicrosoftUpdate]
    2013-11-22 16:36:33:897 784 c38 Agent *********
    2013-11-22 16:36:33:897 784 c38 Agent * Online = Yes; Ignore download priority = No
    2013-11-22 16:36:33:897 784 c38 Agent * Criteria = "IsInstalled=0 and IsHidden=0"
    2013-11-22 16:36:33:897 784 c38 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2013-11-22 16:36:33:897 784 c38 Agent * Search Scope = {Machine}
    2013-11-22 16:36:33:907 784 c38 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-11-22 16:36:33:907 3660 e70 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = MicrosoftUpdate]
    2013-11-22 16:36:33:917 784 c38 Misc Microsoft signed: Yes
    2013-11-22 16:36:34:067 784 c38 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2013-11-22 16:36:34:097 784 c38 Misc Microsoft signed: Yes
    2013-11-22 16:36:34:117 784 c38 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com...dir/muauth.cab
    2013-11-22 16:36:34:117 784 c38 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
    2013-11-22 16:36:34:168 784 c38 Misc Microsoft signed: Yes
    2013-11-22 16:36:34:368 784 c38 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
    2013-11-22 16:36:34:408 784 c38 Misc Microsoft signed: Yes
    2013-11-22 16:36:34:408 784 c38 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
    2013-11-22 16:36:34:428 784 c38 Misc Microsoft signed: Yes
    2013-11-22 16:36:34:518 784 c38 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2013-11-22 16:36:34:849 784 c38 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2013-11-22 16:36:34:979 784 c38 Misc Microsoft signed: Yes
    2013-11-22 16:36:35:059 784 c38 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2013-11-22 16:36:35:079 784 c38 Misc Microsoft signed: Yes
    2013-11-22 16:36:35:099 784 c38 PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2013-11-22 16:36:35:099 784 c38 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/Clie...ce/client.asmx
    2013-11-22 16:36:35:740 784 c38 PT WARNING: Cached cookie has expired or new PID is available
    2013-11-22 16:36:37:552 784 c38 PT WARNING: PTError: 0x8004b039
    2013-11-22 16:36:37:552 784 c38 PT WARNING: Failed to get PId: 0x8004b039
    2013-11-22 16:36:37:552 784 c38 PT WARNING: PopulateAuthCookies failed: 0x8004b039
    2013-11-22 16:36:37:552 784 c38 PT WARNING: RefreshCookie failed: 0x8004b039
    2013-11-22 16:36:37:552 784 c38 PT WARNING: RefreshPTState failed: 0x8004b039
    2013-11-22 16:36:37:552 784 c38 PT WARNING: Sync of Updates: 0x8004b039
    2013-11-22 16:36:37:552 784 c38 PT WARNING: SyncServerUpdatesInternal failed: 0x8004b039
    2013-11-22 16:36:37:552 784 c38 Agent * WARNING: Failed to synchronize, error = 0x8004B039
    2013-11-22 16:36:37:562 784 c38 Agent * WARNING: Exit code = 0x8004B039
    2013-11-22 16:36:37:562 784 c38 Agent *********
    2013-11-22 16:36:37:562 784 c38 Agent ** END ** Agent: Finding updates [CallerId = MicrosoftUpdate]
    2013-11-22 16:36:37:562 784 c38 Agent *************
    2013-11-22 16:36:37:562 784 c38 Agent WARNING: WU client failed Searching for update with error 0x8004b039
    2013-11-22 16:36:37:572 3660 ee0 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = MicrosoftUpdate]
    2013-11-22 16:36:37:572 3660 ee0 COMAPI - Updates found = 0
    2013-11-22 16:36:37:572 3660 ee0 COMAPI - WARNING: Exit code = 0x00000000, Result code = 0x8004B039
    2013-11-22 16:36:37:572 3660 ee0 COMAPI ---------
    2013-11-22 16:36:37:572 3660 ee0 COMAPI -- END -- COMAPI: Search [ClientId = MicrosoftUpdate]
    2013-11-22 16:36:37:572 3660 ee0 COMAPI -------------
    2013-11-22 16:36:37:572 3660 e70 COMAPI WARNING: Operation failed due to earlier error, hr=8004B039
    2013-11-22 16:36:37:572 3660 e70 COMAPI FATAL: Unable to complete asynchronous search. (hr=8004B039)
    2013-11-22 16:36:42:570 784 c38 Report REPORT EVENT: {99A6C3A0-35DC-4D2A-9931-A14BD68709FF} 2013-11-22 16:36:37:552-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8004b039 MicrosoftUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x8004b039.

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  3. #2
    4 Star Lounger
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    When you say 'OS is fresh installed', do you mean you are installing Windows from scratch each time, or are you deploying an image/snapshot/clone etc. with a clean Windows installation?
    We never really grow up, we only learn how to act in public.

  4. #3
    New Lounger
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    hi SparkyPatrick

    I install windows directly from setup source CD

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